Gong
Gong.ioExternal reviews
6,536 reviews
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LOVE IT SO FAR
What do you like best about the product?
I can see any bad habits that my team might be forming in real-time
What do you dislike about the product?
nothing so far, but i only got it like a month ago
What problems is the product solving and how is that benefiting you?
my team is growing, and I need to see what's working and what's not
Recommendations to others considering the product:
If you need to see what your team is good at and not so good at in real time then you need to get gong
Review calls with ease!
What do you like best about the product?
Being able to go back and review calls to better prepare for the next call. Detects mentions of essential words like competitors, pricing, and concerns that the client has. The abialty to search specific words. Suggesting better words to use.
What do you dislike about the product?
The conversation isn't always translated correctly.
What problems is the product solving and how is that benefiting you?
All are mentioned above.
Training and learning in the IT world? Gong makes that easy
What do you like best about the product?
Gong enables us to review the call transcripts with fellow employees and learn from past mistakes. If we didn't catch something during a call, we can easily go back and examine our call for note-taking purposes. The navigation in gong is user-friendly, and it's easy to find a specific spot in the call with the navigation menu. It's also a very valuable training tool to teach newer employees how we handle our business calls.
What do you dislike about the product?
The interface could be slightly improved. I think the color scheme could be changed a little bit. Otherwise, it's a great functional tool.
What problems is the product solving and how is that benefiting you?
The use cases I've found most helpful are training, continuous learning, and relentless self-improvement.
Recommendations to others considering the product:
Take a look at Gong if you are looking for ways to improve your sales pitches and train new employees.
Great Tool for Onboarding
What do you like best about the product?
Gong has been a great tool for our onboarding process as it allows our new employees to review previous sales calls, team meetings, as well as review all recorded meetings within accounts they are joining.
What do you dislike about the product?
I think the layout/organization of the software's interface could be more user friendly and easier to navigate.
What problems is the product solving and how is that benefiting you?
Gong allows our new employees to quickly understand our process as well as catch up on various accounts. This takes a large chunk out of our onboarding process.
Great Platform
What do you like best about the product?
The cloud space. The platform can store a massive amount of calls.
What do you dislike about the product?
I wish it were easier to navigate in the platform.
What problems is the product solving and how is that benefiting you?
I watch business pitches and training on Gong.
Recommendations to others considering the product:
Try it, the platform is good.
Gong for the Gold!
What do you like best about the product?
The ability to go back and listen to any call from any project within my organization; it has been most helpful to my onboarding process and the fact that it lets me know when the recording is available, and it has both audio, video, and audio transcript
What do you dislike about the product?
I would like the ability to add notes to each call for training purposes
What problems is the product solving and how is that benefiting you?
n/a
Excellent tool for training.
What do you like best about the product?
The ability to watch myself in real-time and learn
What do you dislike about the product?
There's nothing really to dislike. The video doesn't lie so it just super helpful.
What problems is the product solving and how is that benefiting you?
I'm solving my words/expression on camera with clients and also having video intelligence to use later.
Must have in Post covid era for people in client facing roles who engage with client on Zoom calls.
What do you like best about the product?
Auto Reminders - Like if you said that you'll share a doc with the client - Gong will remind you about that
What do you dislike about the product?
The transcription can be improved as sometimes is not correct.
What problems is the product solving and how is that benefiting you?
A> If you don't recall what you discussed on the call, refer to the gong call
B> Provide coaching feedback
B> Provide coaching feedback
great tool, scratching the surface
What do you like best about the product?
- I like the coaching I can take away and implement - ex. interrupting/speaking too quickly
- I like how easy it is to go through a transcript, toggle back to the video, speed up, etc to review calls
- I like how easy it is to go through a transcript, toggle back to the video, speed up, etc to review calls
What do you dislike about the product?
- I'm barely scratching the surface with its capabilities
- I want bite size onboarding tips or reports I can easily begin to use
- I want bite size onboarding tips or reports I can easily begin to use
What problems is the product solving and how is that benefiting you?
- reviewing calls for missed details
- sharing calls with customers or others internally
- finding gaps in deals or red flags based on correspondence
- sharing calls with customers or others internally
- finding gaps in deals or red flags based on correspondence
Recommendations to others considering the product:
have a plan in place to use Gong beyond just call recordings. The AI piece seems powerful but it may take some time to really get into the complex ways you can use Gong to get better as a sales rep
I love how you can integrate Gong with any meeting apps out there be it Teams, Zoom, Google Meet.
What do you like best about the product?
Integration with all the meeting apps makes it easier to share recordings with others and also use it for future training purposes
What do you dislike about the product?
Subtitle Translation could be improved more
What problems is the product solving and how is that benefiting you?
For training the future employees, Gong is certainly helpful
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