Gong
Gong.ioExternal reviews
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good experience
What do you like best about the product?
the insights it gives on what went well.
What do you dislike about the product?
nothing as such. pretty much everything is smooth
What problems is the product solving and how is that benefiting you?
how to be more efficent in terms of quality
A helpfull tool to review calls
What do you like best about the product?
It helps me go back to calls and analyse
What do you dislike about the product?
searching through the library and transcripts
What problems is the product solving and how is that benefiting you?
It helps me get back to my previous calls and helps me in analysing where i could have done better
time saver, quality improver
What do you like best about the product?
Its quick and saves hugh time to improve performance
What do you dislike about the product?
calls uploading rate is slow, the calls doesnt upload instantly.
What problems is the product solving and how is that benefiting you?
improving calls quality
Segregated folders in GONG
What do you like best about the product?
We can tag our team leaders in quality in real time to get a better feedback without missing on any pointers. This also helps us understand how we can improve our calls and GONG has been one of the better opprtunities to upskill our sales task
What do you dislike about the product?
This doesnt have AAR and Budget folders to hear all the call and understand how we can learn from others and improve our calls
What problems is the product solving and how is that benefiting you?
Listening to our calls helps us to work in our areas of opportunities and this in return helps us to enhance our performance and results in better optmisation of customer account
Gong - Best tool to improve your calls
What do you like best about the product?
Call listening from the gong library which helps us in taking good calls. learn pro tips on how to do objection handling.
What do you dislike about the product?
There is nothing which I feel that needs to be improved
What problems is the product solving and how is that benefiting you?
objection handling, call listening form library, learning different ways to pitch the product
Learning own mistakes and reviewing them
What do you like best about the product?
Tagging other manages or any higher authortative person if I feel that some call is really good enough with respect to different aspects and helping others to improve on the same.
What do you dislike about the product?
I would say it is sometimes difficult to find those calls which we need at the moment. As it usually take a little longer than expected to reflect the calls on gong.
What problems is the product solving and how is that benefiting you?
It does help alot with respect to learning the mistakes and it helps in working and improving those techniques and it was also helpful in analyzing other's calls to learn and use different techniques in sales.
Amazing
What do you like best about the product?
We get a lot to learn and understand about the new insights. Different methods of conversation depending on the product and process. Lot of different persperctive of learning.
What do you dislike about the product?
There is nothing that can be disliked . All the things are organized and segreated properly wherin we can indivisul see and listen different program calls and work on improving indivisually.
What problems is the product solving and how is that benefiting you?
Gong is giving us better idea on how efficiently we can talk to our clients and also to learn from different conversations made. Lot of valuable information in Gong Library.
Good Tool
What do you like best about the product?
We can listen to our calls and learn more from it. We can understand the areas of improvements.
What do you dislike about the product?
It could have more features in it. It could be more easy to navigate.
What problems is the product solving and how is that benefiting you?
Gong is really helping me to analyse my calls and understand how to make them better.
Perfect tool
What do you like best about the product?
to be able to listen to my own calls and
What do you dislike about the product?
I wish there was a way to listen to other people's call as well without them knowing
What problems is the product solving and how is that benefiting you?
It helps in me understanding how to better each time I listen
User Friendly
What do you like best about the product?
The interface of the tool is user friendly and easy to access . The features on the Gong are insghtful and are convenient to unserstand to use them optimally to get best results out of the app.
What do you dislike about the product?
To be honest , I haven't found anything on the app that I dislike till date.
What problems is the product solving and how is that benefiting you?
Gong helps me in understanding how to handle various objections during the consultation and gives us the exposure to listen to various scenarios . Overall it has been an absolutely amazing tool.
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