Gong
Gong.ioExternal reviews
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Gong: Great Way To Keep Your Manager Up To Date
What do you like best about the product?
The ability to re-watch and note my mistakes as well as receive feedback from my manager and peers where I can improve
What do you dislike about the product?
The filtering and search functionality I think could be better it's not a huge pain
What problems is the product solving and how is that benefiting you?
keep Managers informed what is being said as well as review past discovery calls to further review what the customer is looking for so I can share the right information on our next meeting. Further collaboration as well as if schedules don't align, I can always listen back to a call and pinpoint what parts I need to focus on.
Gong is a great way to Review Calls
What do you like best about the product?
I love the fact that I can listen back to a phone call and read a transcript simultaneously. It helps me review what I need to do on a call to improve future phone calls. Also, it is a great way to check what another colleague has talked about on their phone call.
What do you dislike about the product?
The only part that I dislike is some of the inaccuracies of what is typed up in the transcript.
What problems is the product solving and how is that benefiting you?
We are utilizing Gong to make sure we are covering all of the talking points that are pertinent to our roles. I have realized that this is beneficial because it helps me improve for future phone calls.
Positive - need to make sure prospects and clients are comfortable
What do you like best about the product?
Ability to look back at details of meeting
What do you dislike about the product?
Can make clients/prospects uncomfortable when sharing information about their business or industry.
What problems is the product solving and how is that benefiting you?
Refining pitch
Sales Insights
What do you like best about the product?
The insights from previously recorded sessions..
What do you dislike about the product?
The Danish language is not recognized -> German????
What problems is the product solving and how is that benefiting you?
Speed of Sales Onboarding looking at other AE's recorded meetings.
Gives helpful insight to your calls
What do you like best about the product?
I like that I can have a detailed breakdown of my calls. I can easily find parts that I need to relisten to.
What do you dislike about the product?
The transcript needs the most work with Gong.
What problems is the product solving and how is that benefiting you?
I have most utilized the patience aspect and talk ratio to learn how best to improve my calls.
A great tool for understanding your customers and prospects.
What do you like best about the product?
-It works seamlessly
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
What do you dislike about the product?
-sometimes clients/prospects do not like being recorded
What problems is the product solving and how is that benefiting you?
For us, we can get a better understanding where we are positioned in the marketplace by hearing how prospects talk about our competitors.
A great tool to review the calls
What do you like best about the product?
The search function. It's so great to just search for target words and start listening to the call from the exact moment that you need. Saves to much time!
What do you dislike about the product?
The UX is pretty complex, it's not always obvious where to navigate.
What problems is the product solving and how is that benefiting you?
Capturing what my colleagues say about the product and the company to our clients; analyze clients feedback.
Great for Start Ups and Organization!
What do you like best about the product?
Gong allows me to stay in the know with our current and prospective clients, which is excellent for working in operations for a sales team.
What do you dislike about the product?
I wish the calls and deals pages were more integrated, rather than having to click around a good amount.
What problems is the product solving and how is that benefiting you?
We use Gong for training purposes and learnings for our SDRs and Account Executives. Everyone can watch our sales calls and real-time analytics, which is incredible.
Recommendations to others considering the product:
If you do not currently have a sales analytics software, definitely consider Gong!
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
What do you like best about the product?
I like being able to search for specific words and seeing how others handle those particular situations.
What do you dislike about the product?
It's easy to lose track of time listening to calls.
What problems is the product solving and how is that benefiting you?
Improvements with my rebuttals
Recommendations to others considering the product:
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
Useful in a remote environment
What do you like best about the product?
You can not only revisit the convo, but there is automatic talk-to-text inscription. You can also view when and where someone is speaking and it recognizes who's talking
What do you dislike about the product?
A little confusing to navigate the product
What problems is the product solving and how is that benefiting you?
No real problems
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