Streamlined Meeting Management with Gong's AI Features
What do you like best about the product?
I like the folders for easy organization of specific types of calls, which are really useful for new hire onboarding. I appreciate the AI summary and next steps, and the easy search bar that helps find keywords or info needed quickly. These features save me time and make it easier to follow up with a client or train a new team member. The initial setup of Gong was very easy, which was a plus.
What do you dislike about the product?
My only issue is when the Gong recording isn't set up as expected, like having to send a new or updated Zoom link at the last minute. Uploading the Zoom recording to Gong wasn't very intuitive. It took some time and help to figure out how to make it work. I'd appreciate clearer support instructions or a more intuitive placement for external uploads.
What problems is the product solving and how is that benefiting you?
I use Gong to reference past calls, summarize meeting information, and train new team members. The folders, AI summary, and search bar save time and help me find needed information quickly.
Empowers Strategic Sales with Insightful Analytics
What do you like best about the product?
I use Gong to gain deeper visibility into customer conversations and deal health tracking across the sales cycle. It helps me review call recordings, track key topics and objections, and understand stakeholder sentiment so I can follow up more strategically. I find it valuable for forecasting and pipeline management by highlighting risk signals, buying intent, and next steps. Gong captures and analyzes calls and meetings, so I don't have to rely on memory or subjective notes, which clearly shows me what was discussed. The deal and pipeline insights are what I like most, as Gong flags risk factors, next steps, and engagement trends, which helps me prioritize the right accounts and stay ahead of potential issues. The coaching and collaboration features make it easy to share clips and insights with sales and leadership, keeping everyone aligned on messaging and best practices. Overall, it helps to reduce manual work and enables me to be more proactive in managing relationships. The initial setup was relatively straightforward, and though there was a short learning curve with all the features, the tutorials were helpful.
What do you dislike about the product?
Sometimes finding specific call moments or insights can be a bit cumbersome, especially when trying to filter by multiple criteria at once. More advanced filtering options would help to save time. In addition, with so many features and dashboards, it can feel a bit overwhelming at first. Simplifying the navigation or having more guided workflows for common tasks could help make it easier for new users.
What problems is the product solving and how is that benefiting you?
I use Gong to gain visibility into customer conversations and deal health, identify deal risks early, and align sales teams on messaging. It captures calls so I don't rely on memory, helps avoid deal churn, and improves forecasting with shared insights.
Intuitive and User-Friendly with Impressive AI Features
What do you like best about the product?
It's very intuitive and has great AI features. It's also very user friendly
What do you dislike about the product?
I wish it had features to make it easier to send bulk outbound emails.
What problems is the product solving and how is that benefiting you?
It records all the historical conversations we have with clients/prospects and helps us prepare for next steps. We also use it for forecasting and pipeline generation.
Call transcripts have transformed my preparation and now keep complex customer histories clear
What is our primary use case?
My main use case for Gong is to review customer call transcripts and prepare for upcoming calls.
After the Christmas break, I wanted to catch up on some of my customer calls from last year because I have around 75 customers, which can be difficult to keep up with. To prepare for calls, I usually view the account summary because it provides questions, suggestions, and a summary, which is extremely helpful and valuable.
I typically use Gong for customer call preparation and to understand accounts in more depth.
What is most valuable?
The best features Gong offers include transcription, which allows me to be mindful and present with the customer without taking notes, and the ability to generate a follow-up email, which is a helpful starter when I forget what I wanted to follow up on.
I find myself relying on transcription most often. After a call, I put the transcript into our internal AI tool to draft a follow-up email, ensuring I cover all questions.
Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts. Gong helps us keep track of customer health, prevents us from working in silos, and allows everyone to see everyone's calls so we can learn from each other. It is fantastic for new hires. I started in my current company six months ago, and Gong helped me get up to speed with the accounts I received by reviewing previous calls.
Gong improved customer satisfaction scores because customers did not have to repeat themselves after contacting me as a new customer success manager.
What needs improvement?
Gong can be improved with the follow-up email feature. Sometimes when I click on generate follow-up email, there are points and questions missing, so this is not quite as reliable.
The transcription accuracy could potentially be improved, though the rest of the product is great.
For how long have I used the solution?
I have been working in my current field for about three to four years.
What do I think about the stability of the solution?
I would describe Gong's stability as very stable.
What do I think about the scalability of the solution?
I would describe Gong's scalability as very scalable.
How are customer service and support?
I have never been in touch with customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I am not aware that any other solution has been used previously before Gong.
How was the initial setup?
I do not know if we purchased Gong through the AWS Marketplace, as I was not involved in that.
What about the implementation team?
I was not involved in the pricing, setup cost, and licensing.
What was our ROI?
I was not involved in seeing a return on investment with Gong, so I do not have any relevant metrics such as time saved or better customer outcomes.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing, setup cost, and licensing.
Which other solutions did I evaluate?
I am not aware that any other solution has been used previously before Gong.
What other advice do I have?
I would advise others looking into using Gong to explore the tool more thoroughly. Every other month, I find a new hidden feature that I find very useful. For example, I recently realized that Gong provides advice on how fast you speak and how many filler words you use. I recommend being open to discovering additional features rather than using it only for transcription. I would rate this product a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Call insights have transformed my note taking and now power faster, more credible follow-ups
What is our primary use case?
My main use case for Gong is that it gives me time back, as it eliminates manual note taking with call recaps by recording all of my calls, allowing me to have tighter and more credible follow-ups instead of spending all that time on a call writing notes.
My main use case for Gong includes two aspects: first, call recording, and second, the ability to use Gong to highlight the entire conversation that happened via AI.
How has it helped my organization?
Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue.
While I don't have tangible metrics, I can say that win rates have increased, and the ramp time and better coaching I receive from listening to calls is incredible, saving me four to five hours a week just with the follow-up feature.
What is most valuable?
Gong eliminates the manual note taking that I would usually do on a call, which helps with my follow-up; instead of spending fifteen to twenty minutes after every call writing notes, I move straight into the follow-up piece, capturing quotes, objections, and signals so my follow-ups sound as if I was truly listening.
Gong shows me which questions I should have asked by highlighting discovery areas where I may be weak or if I talked too much, sharpening my discovery muscle and improving my self-coaching.
The best features that Gong offers include the ability to help me write a follow-up email that makes sense and aligns with what the customer said on the call, and the AI piece that helps me draft a follow-up email based on the transcript.
I use Gong's AI-powered email follow-ups for every call, as after every discovery call it generates that follow-up email right away for me to spot check and maybe add a few things I remember or want to elaborate on.
I find the pipeline feature, the AI feature, and the call recording feature to be the most important features that I use.
What needs improvement?
Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT.
As AI gets smarter, I think Gong could recommend questions based on actual business scenarios, which would help move deals along faster and provide responses that are helpful for new business representatives.
For how long have I used the solution?
I have been using Gong for roughly five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Gong's scalability is easy; I scale it across a new logo team, a customer success team, and leadership asking questions, making it super scalable across the organization.
How are customer service and support?
I have never had any problems with Gong, so I would say customer support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Chorus but believe Gong is head and shoulders above the competition against Chorus and Zoom.
What was our ROI?
While I don't have actual numbers, the time saved has been huge; with seven calls a week, Gong has to be saving me four to five hours a week in terms of manual tasks.
What other advice do I have?
If you are looking into using Gong, my advice would be to determine what you are trying to solve, as it offers a lot of features such as recording calls, automatic note-taking, a user-friendly interface, and the ability to showcase areas for improvement. I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Seamless Integrations and Automation for Effortless Workflows
What do you like best about the product?
Gong has seamless integration with other tools which promotes great smooth and highly streamline workflow.
It is highly automated which helps us capture action items and follow ups automatically thus promoting great workflow.
What do you dislike about the product?
The tool can be a bit expensive for small teams.
What problems is the product solving and how is that benefiting you?
Gong helps ensure accuracy in forecasting as it offers data driven insights thus reducing blind spots in pipeline an overoptimism. It helps make forecasting more reliable.
Actionable Insights and Seamless Integration Elevate Sales Performance
What do you like best about the product?
Exceptionally actionable insights: Call recordings, transcripts, and AI-driven highlights surface patterns that reps and leaders can actually act on.
Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes.
Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately.
Ease of adoption: The UI is intuitive, and value shows up quickly once calls are connected.
Ecosystem & integrations: Plays well with major CRMs and sales tools, making it central to the sales workflow.
What do you dislike about the product?
Pricey: It’s a premium product; smaller teams may struggle to justify the cost.
Information overload: With so much data, teams without a clear process can feel overwhelmed.
AI isn’t perfect: Transcriptions and insights can miss nuance (accents, crosstalk, complex jargon).
Privacy & culture concerns: Continuous call recording can feel intrusive if not rolled out thoughtfully.
Customisation limits: Some teams want deeper control over dashboards and reports.
What problems is the product solving and how is that benefiting you?
Gong turns unstructured call and meeting data into structured, actionable intelligence. For me, that means clearer insights, better coaching, stronger forecasting, and ultimately higher sales productivity.
Effortless Platform Updates and Seamless Salesforce Integration
What do you like best about the product?
The ability to update one platform rather than multiple- write back to Salesforce
What do you dislike about the product?
Some of the ai is very generic and doesn’t give specifics answers
What problems is the product solving and how is that benefiting you?
Gives me the ability to forecast sales manage pipeline and not miss a deal
Automated call summaries have improved customer onboarding and support teams capture every detail
What is our primary use case?
My main use case for Gong is working in customer success, where Gong is super helpful during onboarding calls and the journeys that we track through customer success to improve the feedback that we receive from customers. Gong also captures the key notes which are required for follow-up calls and helps us to record events within our internal tracking systems.
A specific example of how I used Gong in one of those onboarding calls is that we have typical onboarding calls in the company where we show the products that customers buy and what the seat limits and limitations are, as well as the contact details that we provide from our end. Gong is super helpful in case we miss out on sending an email or reminder or a presentation that we shared in the meeting as a follow-up, as Gong reminds us to follow up on it and then send it across to the client.
What is most valuable?
The best features Gong offers include the AI summary that Gong generates, and this is a super helpful aspect of Gong as it integrates into other tool sets such as Salesforce and ChurnZero easily, especially in terms of customer success. Gong covers pretty much everything and also tracks certain metrics, which is helpful for the company to monitor their product feedback.
The integration with Salesforce and other tools helps my daily workflow as Gong captures the next meeting schedule specifically and integrates into the calendar that we use, and also lists as a task in Salesforce. When we miss out on sharing an invite to the user, it creates a reminder and sends it through to us, or it helps us to take a look at Salesforce and identify there is a task pending.
Gong has positively impacted my organization overall in terms of people not having to carry pen and paper, which they use regularly during meetings. The main reason behind this is that Gong integrates easily with every tool. Not having to take manual notes has changed things for my team as it improved accuracy and saved time. We also do not miss out on anything.
What needs improvement?
Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across. Sometimes I used to think Gong is part of the meeting, but it gets missed out all of a sudden, and we will not have the meeting covered and will be wondering where Gong is.
Another thing I would say is that customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.
For how long have I used the solution?
I have been using Gong for roughly around a year.
How are customer service and support?
Customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.
How would you rate customer service and support?
What other advice do I have?
On a scale of one to ten, I would rate Gong overall as an eight.
I chose an eight because there are two things that can be improved in Gong, so minus two. Those improvements affected my experience as it delayed a bit, such as when I needed to recall what I discussed with the customer. We are always prepared, but Gong is needed to support us. My overall rating for Gong is eight out of ten.
Helpful all-in-one AI sales tool
What do you like best about the product?
Top tier recording, transcription, summary of sales calls, AI analysis
What do you dislike about the product?
Higher cost
AI analysis and coaching is not real time
What problems is the product solving and how is that benefiting you?
Recording, transcription, summary of sales calls with AI
