Gong
Gong.ioExternal reviews
6,313 reviews
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Insightful and Game-Changing Sales Tool for SDRs
What do you like best about the product?
Using Gong has completely transformed the way I approach sales calls and follow-ups. The platform is incredibly easy to use, with a clean and intuitive interface that makes navigating through calls and insights seamless. Integration with our CRM and other tools was effortless, allowing me to quickly sync data and stay organized without any hassle.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What do you dislike about the product?
One area where I think it could improve is the speed of call transcriptions. Sometimes, I wish the transcriptions would process faster to help me review calls and follow up more quickly.
What problems is the product solving and how is that benefiting you?
Gong solves several key problems that we face in sales every day. First, it eliminates the guesswork by automatically recording and transcribing calls, so I never miss important details or action items. This helps me stay organized and ensures follow-ups are timely and accurate.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Great Way to Stay on Top of Accounts
What do you like best about the product?
Usage of flows and being able to see all communication easily with my accounts. I also like the email AI feature especially after recorded calls.
What do you dislike about the product?
It doesn't synch to salesforce. Thus it requires me to do a lot of f/u steps for logging.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on top of renewal process. Also helps me keep track of key points discussed in a meeting.
From Spreadsheets to Strategy: How Gong Transformed Our Revenue Org
What do you like best about the product?
Gong has been transformational for our revenue organization. We’ve moved from fragmented spreadsheet workflows to AI-enabled strategy using Deal Boards and AI Briefs, which has improved forecast confidence and alignment across sales, success, and enablement teams.
The bi-directional CRM sync has significantly improved data hygiene with fewer gaps and more trust in the pipeline. We’ve also embedded Gong recommendations directly into manager packets, which has elevated frontline coaching. Outliers are improving, and leaders have clearer visibility into deal risks and coaching moments.
This clarity has empowered enablement to build better programs around what reps and managers actually need, especially in renewal and expansion motions. The increase in scorecard reviews, from fewer than 150 annually to 10 per week per manager is a testament to the cultural shift Gong has helped drive.
The bi-directional CRM sync has significantly improved data hygiene with fewer gaps and more trust in the pipeline. We’ve also embedded Gong recommendations directly into manager packets, which has elevated frontline coaching. Outliers are improving, and leaders have clearer visibility into deal risks and coaching moments.
This clarity has empowered enablement to build better programs around what reps and managers actually need, especially in renewal and expansion motions. The increase in scorecard reviews, from fewer than 150 annually to 10 per week per manager is a testament to the cultural shift Gong has helped drive.
What do you dislike about the product?
While the Account AI feature is strong at the individual account or deal level, Gong’s ability to surface and proactively notify insights across accounts is still limited and somewhat surface level.
Crucial enablement workflows, like spotting competitive trends or scaling coaching best practices, still require too much manual digging (pulling vs. pushing). I’m confident you’ll get there, but this is a gap today for teams looking to operationalize insights at scale.
Crucial enablement workflows, like spotting competitive trends or scaling coaching best practices, still require too much manual digging (pulling vs. pushing). I’m confident you’ll get there, but this is a gap today for teams looking to operationalize insights at scale.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve several key challenges across forecasting, deal execution, coaching, and enablement alignment.
Forecast Confidence: By centralizing deal activity in Deal Boards and AI Briefs, we’ve moved away from inconsistent rep notes and spreadsheets. This gives sales leaders a reliable, real-time view into pipeline health and deal progression, improving forecast accuracy and reducing surprises.
Manager Coaching Consistency: Gong has embedded coaching into the manager workflow. Scorecard reviews have gone from a once-in-a-while activity to a weekly habit, enabling better performance conversations and faster ramp times.
Data Hygiene: Bi-directional CRM sync ensures updates made in Gong reflect in Salesforce and vice versa. This creates cleaner data for downstream teams and more accurate reporting.
Enablement Impact: Because we can see common objections, messaging gaps, and renewal risks across accounts, enablement is now building training programs based on real trends—not assumptions. Gong helps us prioritize the right content and coaching moments.
Time Savings and Scalability: Gong saves us hours each week on call reviews, pipeline inspection, and rep shadowing. That time gets reinvested into strategic activities like coaching, planning, and targeted enablement.
In short, Gong has made our revenue team more aligned, more efficient, and more strategic.
Forecast Confidence: By centralizing deal activity in Deal Boards and AI Briefs, we’ve moved away from inconsistent rep notes and spreadsheets. This gives sales leaders a reliable, real-time view into pipeline health and deal progression, improving forecast accuracy and reducing surprises.
Manager Coaching Consistency: Gong has embedded coaching into the manager workflow. Scorecard reviews have gone from a once-in-a-while activity to a weekly habit, enabling better performance conversations and faster ramp times.
Data Hygiene: Bi-directional CRM sync ensures updates made in Gong reflect in Salesforce and vice versa. This creates cleaner data for downstream teams and more accurate reporting.
Enablement Impact: Because we can see common objections, messaging gaps, and renewal risks across accounts, enablement is now building training programs based on real trends—not assumptions. Gong helps us prioritize the right content and coaching moments.
Time Savings and Scalability: Gong saves us hours each week on call reviews, pipeline inspection, and rep shadowing. That time gets reinvested into strategic activities like coaching, planning, and targeted enablement.
In short, Gong has made our revenue team more aligned, more efficient, and more strategic.
Great Tool - Sales calls
What do you like best about the product?
Gong is an extremely powerful tool for tracking and analyzing customer interactions. The automatic call transcription is accurate and saves a lot of time, while also allowing you to easily search for keywords. The conversation insights help identify best practices within the sales team as well as individual areas for improvement.”
What do you dislike about the product?
Although it is a robust platform, Gong.io could still improve in some areas. The dashboard contains a lot of information, but it is not always intuitive for new users — the learning curve can be somewhat steep
What problems is the product solving and how is that benefiting you?
It concentrates practically all the information necessary to continue a first meeting
The UI/UX is very cool, the features are also very helpful
What do you like best about the product?
Its a great tool for sales teams. And is of great help for the product marketing team. It acts as a perfect bridge for teams to ensure success as both the teams are very codependent on each other for success. In sales ennoblement space its one of the best softwares
What do you dislike about the product?
Its expensive thus it gets difficult to justify the cost sometimes to the management
What problems is the product solving and how is that benefiting you?
Its a great tool to evaluate and monitor your sales teams performance. We use it for Sales enablement, understanding voice of customer , identify gaps in selling process and evaluate weekly performance of the revenue team.
Gong is a great tool. I love how it provides a historical client backup and how it outlines tasks.
What do you like best about the product?
ease of usage. I like how provides tasks after a call.
What do you dislike about the product?
I wish I could control which client calls are recorded vs just note taking.
What problems is the product solving and how is that benefiting you?
I think from a historical perspective this allows me to review previous notes and track tasks. Gong makes it so easy to follow up.
Gong. The ultimate note taker tool.
What do you like best about the product?
The best thing about gong is the user friendly nature of the software. You treat Gong as a participant in your meetings and it just sits there to take your notes. You don't need to worry about doing it yourself and can concentrate on your meeting instead of jotting down notes. The meetings are recorded and if you missed anything, you can go back and review it. The integration with AI allows you to search the conversations with each client and review /prep for you future calls.
What do you dislike about the product?
Gong has the tendency to interrupt in the first 10-15s of a meeting to let the client know it will be recording the call. This usually happens when someone starts speaking and interrupts the conversation. It would be best to alert right when Gong appears instead of when someone starts talking.
What problems is the product solving and how is that benefiting you?
Gong allows me to have an opened conversation without missing any information. Since everything is recorded and summarized, we can go over the notes at the end and ensure everything was captured.
why gong is a level up for your calls
What do you like best about the product?
For me personally the best feature on gong for me is the summary. I love to use it and it saved my ass so many times. For example when I have a follow up call with a customer and I forgot to take nots on the first call, I can just go into my gong look for the call that is related to this customer and quickly get a summary of the call and all the key informations in just a few seconds.
What do you dislike about the product?
The only thing I dislike is, that it sometimes is really buggy. For example sometimes my calls that where held that day or the day before are not in my overview, there are just not there as if they never happened. If I open Gong a few days later most of them will appear. But yeah that is basically the only thing that should be improved
What problems is the product solving and how is that benefiting you?
It helps me to summarize my calls without any extra effort + it helps me to improve my skills with sharing my recordings with others who can then give me advice
Best AI platform to for productivity and predictability and revenue increase.
What do you like best about the product?
Its user friendly features and functionalities.
What do you dislike about the product?
I think there's nothing i dislike about Gong, Everything seems fine so far.
What problems is the product solving and how is that benefiting you?
Gong is solving my sales forecasting, Revenue increase and productivity and analysis problems.
Never Lose Track of a Conversation Again
What do you like best about the product?
Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks.
What do you dislike about the product?
Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom.
What problems is the product solving and how is that benefiting you?
•Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
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