Smartsheet
SmartsheetExternal reviews
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Great for big projects
What do you like best about the product?
I find that the automation is very helpful to stay on task. The reminder emails help to save a lot of back and forth in other emails asking people for their part of the project.
What do you dislike about the product?
Some of the features I do not feel are intuitive. I had to add an email to a task and I kept getting emails saying that not everyone was receiving the reminders. It took multiple steps and other super users to figure out how to add a simple email.
What problems is the product solving and how is that benefiting you?
Multiple teams have one place to go for their project "to do" list. This helps us all stay on track and keeps missed steps from happening.
Wish to include capabilities from other MS programs
What do you like best about the product?
Being able to trigger workflow from logics of raw data. And every data entry point has cell history. They both are important to manage complex projects. I also like the flexibility in highlighting cells of new updates from any selected dates.
What do you dislike about the product?
Missing basic pivot table functions from excel - distinct count, standard deviations, selective rows to show count/average.
If I need to do basic data analysis, I need to export excel but then the file doesn't link to the live data. I miss that data link function from SharePoint List.
If I need to do basic data analysis, I need to export excel but then the file doesn't link to the live data. I miss that data link function from SharePoint List.
What problems is the product solving and how is that benefiting you?
It provides transparency of the project to everyone.
Easy to use, Long load times
What do you like best about the product?
I like how easy it is to be able to learn smart sheets and the different methods they give to learn about the software. If you know how to use excel it is an easier transition for sure.
What do you dislike about the product?
The long load times when saving in smartsheets is always a pain. I wish there was a way to just save the cells changed to shorten the saving time. Also autosaves come up at the worst times, it would be nice to have a popup to ask before autosaving.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us keep track of incoming issues, new projects, new tasks, and tracking our work. It is nice that everyone can see the same information once it has been updated.
Useful for remote collaboration
What do you like best about the product?
Smartsheet is a great way for multiple users to collaborate remotely on complex tasks. The "cell history" feature is extremely useful for tracking who made edits and when. It is a solid tool for tracking/record-keeping, and the notifications are helpful for keeping posted on recent changes.
What do you dislike about the product?
I'd like more flexibility in the "sort" feature. Currently, you can't undo a sort once it has been saved (and Smartsheet autosaves, I think every minute if you don't click--a wonderful feature in general, not so much in this case). It would be helpful to have the capacity to do a quick sort and not have that sort change the sheet permanently. Perhaps they will add this feature in future.
What problems is the product solving and how is that benefiting you?
Record keeping.
A great collaborative tool to manage and share data with cross-functional teams.
What do you like best about the product?
Smartsheet is a great collaborative tool for managing data with cross-functional teams. It's great to keep track of data with the functions available and essential acts as its own data ecosystem.
What do you dislike about the product?
There is a lack of flexibility within Smartsheet that Excel users will find a hindrance, such as the ease of filtering. Another disadvantage relating to 'viewing' would be hiding and unhiding columns as the current option is only to unhide all rather than a specific section.
What problems is the product solving and how is that benefiting you?
For the purpose of my job, maintaining an assortment plan (tracker) is key to collaborate and share data with cross functional teams (Supply chain, Marketing, Logistics, etc). Smartsheet has allowed us to build a tracker with all relevant information with workflows to trigger notifications to appropriate parties where there is a change in data. In addition, the report views have been useful to share data with cross functional teams that would not require all details in the original tracker (data file).
Nice tool for collaboration and data management
What do you like best about the product?
The best thing about Smartsheet is you can create clean datasets and dashboards with inputs from multiple collaborators, while still functioning largely in a similar way to Excel.
What do you dislike about the product?
The list of available charts is missing some useful ones like a waterfall chart. It can also be difficult to reference cells on different worksheets in formulas.
What problems is the product solving and how is that benefiting you?
I need an easy way to track metrics across our different projects. With Smartsheets, I can pull data from multiple sources to create dashboards that anyone in the company can access.
An excellent tool used for those who are not familiar with spreadsheets.
What do you like best about the product?
I am someone who had minimal experience with spreadsheets (excel). Smartsheets was very easy for me to get the hang of. I still have not utilized all of its features, but I am looking forward to learning how Smartsheets will be useful for our small school in terms of data.
What do you dislike about the product?
At first, I was a bit overwhelmed of all the possibilities that Smartsheets had. But I guess that is true with a lot of tools used for data. There is nothing I can pick out that I dislike. But when I find that one thing, I will make sure I make it known.
What problems is the product solving and how is that benefiting you?
As a small school, we work with an accountant "out of house" that handles all of our finances. I am a bookkeeper that communicates with our accountant on various financial matters. Smartsheets is an easy tool for me to use to keep track of purchases made for our school, donations given, and items that need to be paid, etc.
The tool is helpful in monitoring projects and tasks but there's limitation to the dashboards.
What do you like best about the product?
The tool helps me monitor my tasks to myself and subordinates.
What do you dislike about the product?
The tool does not have an excel (sheet) type of flexibility especially when it comes to merging and formulating and has only limited capacity when it comes to dashboards.
What problems is the product solving and how is that benefiting you?
Monitoring - it helps us complete the deliverables, projects, tasks on a timely manner.
My experience so far...
What do you like best about the product?
I like having the ability to export to Word, Excel, PowerPoint and PDF. I also like that I can imbed charts and dashboards outside of the environment to close any gaps of what SmartSheet is capable of.
What do you dislike about the product?
I would really like to see your company invest in meaningful lesson content that is offered as post sale support. The free lessons are only 30min long and provide very surface-level support. Typically it feels as though the client is being driven towards the purchase of additional bolt-ons/Upgrades to accomplish our objectives. It would be more useful to actually bill for the sessions and take deeper dives.
What problems is the product solving and how is that benefiting you?
Organizing our portfolio of projects and assigning work to our project managers. We also use it at the project manager level to manage projects through all milestones. In addition we leverage the form and surveying functions as well.
Great collaboration and sharing tool that prioritizes data security.
What do you like best about the product?
Smartsheet facilitates collaboration and information sharing within teams or across departments. It provides a centralized platform where team members can collaborate on projects, update tasks, and track progress in real-time. Also, Smartsheet offers automation features that help streamline repetitive tasks and workflows. Users can set up automated alerts, reminders, and notifications, reducing manual efforts and improving efficiency. But I believe the most important feature is that Smartsheet prioritizes data security and provides robust permission controls. Users can set access levels and permissions for each sheet, ensuring that sensitive information is only accessible to authorized individuals. The platform also offers encryption and compliance with industry standards, making it suitable for my organization, which has strict security requirements.
What do you dislike about the product?
Smartsheet can be a bit complex and difficult to navigate, especially when it comes to creating and personalizing dashboards and reports. The interface is not as intuitive as desired. The formatting options for cells, charts, dashboards, and reports are not as extensive or flexible as in dedicated spreadsheet and dashboard applications.
What problems is the product solving and how is that benefiting you?
It offers a familiar spreadsheet-like layout, making it relatively easy for individuals already familiar with spreadsheets to start using and navigating the platform. The ability to easily share sheets and collaborate with others is a great feature. Workflow automation in Smartsheet can save time and ensure that processes are followed consistently. Smartsheet prioritizes data security and provides robust permission controls.
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