Smartsheet
SmartsheetExternal reviews
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Versatile system that helps automate many different business processes.
What do you like best about the product?
It's a very flexible system that can be used in many different ways, and therefore support many business processes - for example serving as a 'system of record' for people and resources, digital and physical assets, tasking, CRM data, project plans and budgets etc. The great thing is that once in place as such a system Smartsheet supports the automation of business processes around the core data, such as HR, management and project reporting, without needing to know how to write code. It also has excellent support for including collaborators such as clients, suppliers and partners who are external to our business.
What do you dislike about the product?
It has quite a steep learning curve, and has some 'quirky' aspects (or some basic features missing or not yet developed) that means having to build workarounds which can make things a little more complex. It's also slightly less flexible on the 'cosmetic' side in terms of look and feel.
What problems is the product solving and how is that benefiting you?
Acting as a System of Record for employee data, physical assets and CRM data. Providing a central point for information sharing with clients, partners and suppliers - for example where our inter-company processes meet, but where different IT systems create a barrier. Acting as a platform for all of our project planning and project budgeting, as well as team tasking and performance management. The benefits we obtain from using smartsheet is 'system consolidation' (or prevention of the opposite which is system proliferation) meaning that the cost of our support systems is kept down, and we limit the number of different places to perform IT-related configuration and development.
Easy-to-use and a great tool for collaborative work
What do you like best about the product?
I've been using Smartsheet regularly for over 2 years, and have administrated and configured a long list of sheets used by a number of coworkers in our organization. Smartsheet is a great tool for collaborative work, especially in terms of monitoring and logging project processes in our organization. We use sheets to monitor changes in our rather large building projects portfolio, and reports and dashboards to communicate the proces to members in our organization. The workflow automatization is especially useful for us, as it allows us to automate a list of administrative tasks, such as logging changes and communicating these changes to relevant members. Moreover, the collaborative aspects of Smartsheet is of great use when prioritizing projects, as it allows members to register new projects via forms, and portfolio managers and executives to prioritize projects based on inputs. The dashboard allows us to have a real-time overview of KPI's of our portfolio, and communicate these with user-friendly visualizations.
What do you dislike about the product?
While Smartsheet is great on its own, it offers limited posibilites in terms of data intake. For example, we have found it almost impossible to automate data intake in Smartsheet from Google Forms or databases, without a hefty cost from buying extensions such as Data Shuttle. Moreover, while the forms available via Smartsheet are useful, they lack certain features. Especially the possibility to add tables limits its use in terms of collecting budgeting data, which have resulted in us using Excel as an alternative, resulting in us having to use external platforms to get the full use of Smartsheet.
What problems is the product solving and how is that benefiting you?
Real-time reporting and logging changes in our portfolio.
User friendly PM tool, like the collaboration features
What do you like best about the product?
Smartsheet is easy to use, especially compared to Excel for project management. The interface feels familiar but offers more project-focused tools. I also appreciate the collaboration features—it’s great for sharing sheets, tracking updates, and working with my team in real time. Plus, the community pages are a helpful resource when I have questions.
What do you dislike about the product?
Something I dislike is editing dates outside of dependencies. When dependencies are enabled, Smartsheet sometimes shifts dates automatically, making it difficult to manually adjust the schedule without reworking dependencies.
What problems is the product solving and how is that benefiting you?
The problems smartsheet solve are similar to what can be found with MS project. One item I do appreciate is the collaboration functionality and ability to leave comments among team members.
Smartsheet - Vital for Productivity
What do you like best about the product?
Smartsheet is a very effective tool for project management, especially with the notification capabilities
What do you dislike about the product?
Searching for documents within the system is a little cumbersome. It would be helpful to be able to search for documents by the creator's name.
What problems is the product solving and how is that benefiting you?
Smartsheet is making it easier for us to document, track and notify for maintenance windows that we need to conduct in our production facility. These windows need to be coordinated between multiple groups within the company, which this allows us to do with ease.
Smartsheet has been a great asset. The new billing model however is a shock and disappointing.
What do you like best about the product?
The automation and user collaboration features make Smartsheet a great tool.
What do you dislike about the product?
The Change in the subscription / user licensing is absolutely ridiculous. Our invoice will be increase 6x over what it was. This is a huge increase for a small business. Not sure how sustainable this will be for many organizations.
What problems is the product solving and how is that benefiting you?
Smartsheet is used in a variety of ways throughout our organization. It has helped us solve for data submission from staff, automation of follow up tasks, task tracking and a variety of other functions as well.
AV Project Manager
What do you like best about the product?
i enjoy using smartsheets for project prep and scheduling for our business. it allows flexibility in out schedule but also shows our requirements.
What do you dislike about the product?
i would like a place to add logos for my company as well as the end customer for professional touch
What problems is the product solving and how is that benefiting you?
task management
Powerful tool for managing projects, programs and portfolios.
What do you like best about the product?
I like how easy Smartsheet makes it to track and assess the health of many projects in one location. Because of Smartsheet's ability to easily integrate within it's own system, it is easy to connect projects into a program or portfolio level. The customization of dashboards and reports makes it easy to create artifacts for various different stakeholders, and capture and visualize the data in a user-friendly way.
My whole team uses Smartsheet daily, and onboarding them is easy due to Smartsheet easily implementing custom solutions. Customer support helps with these custom implementations greatly.
My whole team uses Smartsheet daily, and onboarding them is easy due to Smartsheet easily implementing custom solutions. Customer support helps with these custom implementations greatly.
What do you dislike about the product?
Smartsheet has it's limitations. I think there are some gaps that can exist when using or administering Smartsheet. One thing that has continuously caused pain points is the lack of ability to use dates that are the output of an equation for gantt charting and scheduling.
Another pain point is the difficulty to integrate other services into Smartsheet. My team has struggled a lot to automate tying PDF reports exported from QuickBooks into sheets on Smartsheet. Ideally, Smartsheet would be the holistic solution to all of our project management needs, but beacuse of gaps in Smartsheet capabilities, we have to have multiple services to get the job done.
Another pain point is the difficulty to integrate other services into Smartsheet. My team has struggled a lot to automate tying PDF reports exported from QuickBooks into sheets on Smartsheet. Ideally, Smartsheet would be the holistic solution to all of our project management needs, but beacuse of gaps in Smartsheet capabilities, we have to have multiple services to get the job done.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of consistant collaboration. Previous to using Smartsheet, project managers would track their projects independently. Being able to see the company's portfolio at a glance greatly helps in making strategic decisions at the higher level.
Well designed software. Easy to use
What do you like best about the product?
Very good introduction and tutorials make it beginner friendly
What do you dislike about the product?
Smartsheet integrates with only a limited number of third-party tools and services
What problems is the product solving and how is that benefiting you?
Getting a quick first draft and overview of a timeschedule for a project
Smartsheet Review
What do you like best about the product?
Makes tracking thing easy, I like that I can create automation.
What do you dislike about the product?
Its great if everyone one is into using the system, but is hard when your user adoption is low. Lots of people would rather just use excel.
What problems is the product solving and how is that benefiting you?
It allows multiple users to collaborate on projects. It also allows us to automate tasks and remind us on very administratively burdensome tasks.
I enjoy using Smartsheets
What do you like best about the product?
My faviorite thing about smartsheets is the report tracking and dashboards.
What do you dislike about the product?
I want a trend line on the line charts and the scatter charts. It is difficult to ensure that the orientation is correct as far as which data needs to be in the columns vs the rows, but I know that is somewhat essential to the tracking that I do appreciate.
What problems is the product solving and how is that benefiting you?
We're able to essentially create our own databases for things which has really convenient.
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