Smartsheet
SmartsheetExternal reviews
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Easy, flexible and creative programme management, with advanced features when you need them.
What do you like best about the product?
Easy entry, you can get up and running quickly - with plenty of options to extend into advanced features as you need them. The configuration of tables and items in a non-technical approach works really well. Combining projects, engaging dashboards, and rolled-up views gives every user a view into projects as they need it. Automation is a breeze
What do you dislike about the product?
Dashboards can take some work to shape into precisely what you need, but mostly anything is possible with the creative use of lookup tables and data transformations. Some integrations are a little expensive unless they are a core part of your integration. I wish there were some way to publish data from records into a shareable document format easily.
What problems is the product solving and how is that benefiting you?
Smartsheets enables our organization to quickly share real-time information about status and performance with stakeholders across a global organization, that was impossible from a single system before.
If Excel got a degree in humanities instead of CS
What do you like best about the product?
While offering a robust suite of functionality, Smartsheet still remains easy to use and understand. while there may be some limitations you run across, the 3rd party integration offerings do a good job of accomodating whatever lingering features you think are missing.
What do you dislike about the product?
There is always a balance between ease of use and functionality in any software platform. It's just the nature of the IT beast, especially when it comes to data management, project tracking, and workflow operations. Personally, I've come to appreciate more of the intricate functions Smartsheet has to offer, but my biggest gripe would be more design around "sub-tasks."
What problems is the product solving and how is that benefiting you?
Having a centralized location where team members can track complex data over the project schedule. It has enabled our team to more consistently deliver our clients service that is organized and cohesive through different departments in our own company.
Excellent project management tool, but with some undeniable limitations
What do you like best about the product?
Smartsheet is a really user friendly and aesthetically pleasing project management tool. The inbuilt automations are simple and intuitive. The ability to set up alerts and ensure that communication and tracking occurs within the application is superb. I use Smartsheet everyday and I never have it closed, we track a wealth of data in our sheets and the entire team benefits from its simple presentation.
What do you dislike about the product?
The absolute weakest part of Smartsheet is the lack of customisation possible using Smartsheet forms. If you are an active user on Smartsheet, there is a very good chance that you want to utilise the forms fucntionality. However, the lack of formatting options, types of field and questions really puts our team off using them. The inability to create basic tables for data entry within the forms is one of the biggest issues, and it appears to be something that has been requested many times on Smartsheet community forums. I feel like the forms need to be worked on a little more to make them worthy of use.
Further, little things like not having autocomplete for words and phrases (much like excel has) is a downside. It is a simple timesaver that would make such a difference to user experience.
Further, little things like not having autocomplete for words and phrases (much like excel has) is a downside. It is a simple timesaver that would make such a difference to user experience.
What problems is the product solving and how is that benefiting you?
Having a central source of truth across departments to show course and unit data, that is specific and easily identifIable. Project management for several different projects within the University. Logging staff details, qualifications and other important information in a secure manner
Great for sharing data
What do you like best about the product?
Smartsheet is great for sharing data across different departments and countries. The online forms make data entry quick and simple, while protecting the raw data from accidental corruption.
What do you dislike about the product?
Dropdown selections are hard-coded into the column properties. It would be fantastic if these could be made dynamic by referencing another sheet.
As powerful as the online forms are for data entry, there is no good equivalent when it comes to updating entries. The "Request Update" form is fantastic - except it's only available by email. If this could be generated as a link that anybody could use it would prevent having to send update requests to everyone who might one day want to add to an entry.
The online forms could also use some more dynamic options for what happens upon submission - such as displaying a system-generated reference to the user, or being sent to a dynamic URL which contains information from the form just submitted.
As powerful as the online forms are for data entry, there is no good equivalent when it comes to updating entries. The "Request Update" form is fantastic - except it's only available by email. If this could be generated as a link that anybody could use it would prevent having to send update requests to everyone who might one day want to add to an entry.
The online forms could also use some more dynamic options for what happens upon submission - such as displaying a system-generated reference to the user, or being sent to a dynamic URL which contains information from the form just submitted.
What problems is the product solving and how is that benefiting you?
Excel spreadsheets can be problematic when used by multiple people simultaneously. They also don't offer the email integration that comes with Smartsheet. With Smartsheet we can have many people working on the data simultaneously and get notified of relevant updates by email.
Smartsheet's for business Projects
What do you like best about the product?
Easy to use and intuitive
Sleek, clean user interface
Manages user groups, security, and permissions with ease
Simple flows to meet most standard business projects
Sleek, clean user interface
Manages user groups, security, and permissions with ease
Simple flows to meet most standard business projects
What do you dislike about the product?
Parent / Child relationships at the 'sub-task' level could be easier to use. Sometimes i have issues 'rolling-up' data / numbers when I get below one level or two of sub-tasks. However it may just be user-error, as I have not had the time to investigate further or reference user manuals or tutorials.
Nothing else. Smartsheet works quite well and does not leave much to be desired.
Nothing else. Smartsheet works quite well and does not leave much to be desired.
What problems is the product solving and how is that benefiting you?
Providing an organisational view of projects without dwelling the weeds to much. Providing a glimpse of project statuses for key Sponsors. Project tracking and budget spend.
Useful, but has it's shortcomings
What do you like best about the product?
I like that it is similar to the style of excel with line items. I also really enjoy the forms feature so that you can easily collect data and it feeds directly into your sheet.
What do you dislike about the product?
Although it has that excel style format in the sheet, there aren't any of those useful features added to smart sheet, like the ability to move cells over more flexibly. Sometimes the platform seems a little too rigid compared to other platforms I've used in the past. For instance, something as simple as not automatically saving work as you go is not the best. Having to physically press the save button to make sure work is being captured is cumbersome.
What problems is the product solving and how is that benefiting you?
It keeps the team organized and all project details in one place. The forms feature allows the team to capture specific data and have it organized easily without fuss.
Powerful tool for collaboration. Highly customizable
What do you like best about the product?
The collaboration and proofing tools are generally quite good. I like that you can have ongoing conversations with stakeholders in the comments on a given proof.
What do you dislike about the product?
I didn't set up our Smartsheets instance, so I don't know how complicated it is to work with, but from my perspective, it seems like you might need some advanced knowledge/programming background to do some of the more complex things.
Notifications can be difficult to manage. Some members of my team forget or neglect to tag their team members who need to be informed, so even the owner of the proof may miss feedback that was meant for them to see.
Notifications can be difficult to manage. Some members of my team forget or neglect to tag their team members who need to be informed, so even the owner of the proof may miss feedback that was meant for them to see.
What problems is the product solving and how is that benefiting you?
Smartsheets tracks ongoing projects and helps us connect related projects. It provides transparency among stakeholders, as we can always see what communication is happening around a project.
Some Utility...
What do you like best about the product?
Several functions are easier to use than Microsoft Excel, such as the ability to more easily create collapsible categories, tag people, and useful columns (e.g., duration).
What do you dislike about the product?
Sometimes I ask myself how Smartsheets is better than Microsoft Excel. Yes, Smarthseets is more easily used (on the face of it), but for an experienced Excel user, I find it more challenging to use because I can't use the same accelerators.
What problems is the product solving and how is that benefiting you?
Tracking projects and their deadlines in a central location. I think some automations could provide more value, but I don't know how to use them currently and haven't bothered to learn because I'm uncertain how much value it would bring.
Smartsheet is a powerful tool to schedule between several projects as well as track financials
What do you like best about the product?
SmartSheet does a great job of allowing several projects to schedule resources and be able to de-conflict any overscheduled resources. It also is good to track qualifications for each individual and allows you to upload certificates directly to the sheet for tracking. Very useful for safety certifications and allows the PM to download and show the client their team's certifications easily.
What do you dislike about the product?
You can develop a detailed plan and schedule with the sheet. If the sheet is not created in a calendar date format, it can be difficult to see the flow of the plan and it does not shift the view to see a flow chart. Additionally, the resource conflict indication is great, but it would be better to list the rows that conflicted in each project.
What problems is the product solving and how is that benefiting you?
Our greatest use of this product is for resource management and rough financial flow tracking. As our company grows, the resource management becomes more challenging and difficult.
Free for basic use but not so intuitive
What do you like best about the product?
It's free - if you need basic project management then this is an ideal tool. Cloud based means you can collaborate with colleagues and there's no searching around on drives to find your project.
What do you dislike about the product?
It's not as flexible as MS Project - doesn't handle concurrent tasks particularly well and you have to do a lot of wrangling with dates and build in slip to allow things to overlap, otherwise it tries to align all tasks to a single start date.
What problems is the product solving and how is that benefiting you?
Project planning across multiple Healthcare trusts - collaboration is a must. This cloud based solution means we're not tied to a single domain and can aid in planning between departments.
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