Smartsheet
SmartsheetExternal reviews
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Very effective way of managing massive amounts of documents and collaborating with a large team.
What do you like best about the product?
We can easily collaborate across a large team by using comment and alerts. Using Smartsheet to manage schedules allows us to setup alerts in order to ensure that regular updates to tasks are not forgotten.
What do you dislike about the product?
It does take some time and effort to decide how best to organize your data and sheets when there is a large amount of data. If there is not standard across a large group, it can be difficult to find information.
What problems is the product solving and how is that benefiting you?
Smartsheet is providing us with a way to have an organized repository of all project data. In the same place, it also allows us to interact with and link multiple project schedules and provide alerts to team members.
Simple and fast
What do you like best about the product?
Email Alerts after I update a row. Automation of highlighting the color based on the status of the row/task. Ability to add files right on the task. Also, the ability to add comments per line and review other teammates' comments
What do you dislike about the product?
Unable to run reports on the tasks. At times I have issues when I try to log in it redirects to the same page and I have to log back in using my credentials twice. Not able to show diagrams
What problems is the product solving and how is that benefiting you?
Organize my day 2-day activities and tasks. Send out emails/alerts as and when needed. A simple way to highlight tasks and pay quick attention. A great option to attach files needed for review. Dashboard and shortcut options with recent files view
Smartsheets is great for the basics but could have some advancements
What do you like best about the product?
The easiness to add and change data. I love how you can set up automation within sheets. The data can be organized in just a couple of clicks. The ability to give other employees access to sheets they need and filter information they don't.
What do you dislike about the product?
The fact everything has to be categorized by column or in vertical line views and you can never switch that setting/view. Sending things to non-Smartsheet users can look a little weird and not a lot of customizable with those emails/requests.
What problems is the product solving and how is that benefiting you?
Smartsheets is making our processes more automated for transferring data to field employees to and from office staff so our projects run more smoothly. This allows us to invoice and job cost within Smartsheets.
A great tool with a fantastic community
What do you like best about the product?
I like the community best honestly. Where Smartsheet has plenty of learning resurces, the community is usually what helps when I get stuck with something. They get back very quick and usually with the answer or an alternative solution
What do you dislike about the product?
Firstly I disliked the limitations with Smartsheet being a single axis spreadsheet. It's frsutrating when it appears and acts so similar to excel but actually can't do as much. Now I would say the customer service/ 'feedback' never gets responded to.
What problems is the product solving and how is that benefiting you?
All of the Smartsheet plugins/ add-ons seem to solve some kind of issue. Whether it's producing project portfolios to scale or GDPR / ensuring data is safe. Whilst I really like these add-ons, I think they should be apart of the base product.
More advanced than your typical excel sheet but still has it's limitations
What do you like best about the product?
I love that every sheet can have a summary which helps me see a quick snapshot of the number of accounts, their health and some other formulas I have set up to see the data behind my sheet. The attachments section is very helpful as well.
What do you dislike about the product?
The inability to merge cells and having to create so many helper columns just to count the data correctly. It took me months to finally get everything right and I had to go find other team members, who had experience, to learn how to adopt smartsheets. I wish there was a customer success team at smartsheet that would help users have a cadence to ask basic questions.
What problems is the product solving and how is that benefiting you?
It helps me see the notes from all the accounts my team is managing so I can quickly assess which customers require my assistance as the leader of the team. It allows us to easily assign a health score on customers and list action items on a monthly basis.
Feature-Rich, Attractive Project Management Tool
What do you like best about the product?
My team and I primarily use Smart sheet's Sheets to create project timelines. Compared to my previous experience with similar project timeline software, Smartsheet is cleaner, more intuitive, and has a more attractive UI that makes it quite enjoyable to look at and work with. The sharing feature also enables easy collaboration with multiple team members.
It can sometimes be challenging to determine where to start when creating a new document; however, Smartsheet's wealth of templates, especially project sheets, takes care of that.
While I don't have a business need for them now, I am interested in exploring the Dashboards for personal task management and team use in the future.
It can sometimes be challenging to determine where to start when creating a new document; however, Smartsheet's wealth of templates, especially project sheets, takes care of that.
While I don't have a business need for them now, I am interested in exploring the Dashboards for personal task management and team use in the future.
What do you dislike about the product?
The downside to such a feature-rich program is that there can be quite a bit of a learning curve, which has admittedly prevented me from exploring additional tools and capabilities outside of Sheets.
What problems is the product solving and how is that benefiting you?
Smartsheet allows my team and me to easily create, update, and collaborate on developing intuitive and attractive project timelines that are flexible and accessible for all team members. Despite many other options for creating team project timelines, we repeatedly return to Smartsheet.
Capable with some practical shortcomings
What do you like best about the product?
Lots of logical automation that take the burden off of you. I managed to break down our process and included logical and safety features that do not allow us to make mistakes. In the past, we were exposed to human error but now alarms being sent over emails if something is off, rows being turned red if something is off helps us a lot.
Once you have everything in spreadsheets then the next good thing is reports which you can schedule to be sent automatically. As long as original spreadsheets are diligently updated, reprots are always up to date.
Once you have everything in spreadsheets then the next good thing is reports which you can schedule to be sent automatically. As long as original spreadsheets are diligently updated, reprots are always up to date.
What do you dislike about the product?
Some practical features are missing for running a day to day running of your business. Running and managing your carpool and drivers has no good solution. Other apps have this better solved.
Clocking in and out is only thought of for Middle-level employees. In case you have a lot of ordinary workers with their company ID that have to clock-in clock-out, there is no practical solution.
Reports. Smartsheet offers great report building options when looking at reports on desktop. But the minute you send the report to yourself, you get unstructured raw excel or pdf file?!?! Why!
What I really dislike is a big subscription gap between the basic subscription and the next level (forgot the name) that gives you more tools. Not linear increase of pricing. The jump had us look for other software solutions.
Clocking in and out is only thought of for Middle-level employees. In case you have a lot of ordinary workers with their company ID that have to clock-in clock-out, there is no practical solution.
Reports. Smartsheet offers great report building options when looking at reports on desktop. But the minute you send the report to yourself, you get unstructured raw excel or pdf file?!?! Why!
What I really dislike is a big subscription gap between the basic subscription and the next level (forgot the name) that gives you more tools. Not linear increase of pricing. The jump had us look for other software solutions.
What problems is the product solving and how is that benefiting you?
It helped automate steps, reduce email chatter, increased level of communication on specific maters with dialog options within the task/project/work. Reporting is also automated and reduces the information gathering from multiple people's inboxes and spreadsheets.
Works for what we need
What do you like best about the product?
I like that multiple people can work in the document at the same time. Having a space for shared files is key!
What do you dislike about the product?
It would be nice if the files could download in a more organized way than just one zip file. I also dislike that they changed access and required us to spend a significant more about of money to use it the way we needed. Overall, I still feel that it is worth the money for what we need and use it for.
What problems is the product solving and how is that benefiting you?
Previously, our clients would send us files via email and then we would have to save them and then update a checklist. Now we can do it all in Smartsheet along with everyone being able to access it and see the progress.
Project Manager, Engineering Head
What do you like best about the product?
One can relay from one project to end-to-end work management, where anyone can create the solution. It is better for work management, collaboration, visibility, accessibility, and integration.
What do you dislike about the product?
It is not cheap (cost for licenses). Has more prompts for the user. Less friendly interface. The dashboard can be better or customizable.
What problems is the product solving and how is that benefiting you?
Helps in end-to-end work management, collaboration, visibility, accessibility, and integration.
Smartsheet its helpful but, however there is room for improvement
What do you like best about the product?
I like that is connects our team together, it is easy to find sheets and you can view it on your phone. I like that you can comment on a row and add attachments to a specific row
What do you dislike about the product?
There are simple spreadsheet features that would make this product 1000% more useful. For example, it doesn't have a tabbing feature which would cut down the number of different sheets you have. it is hard to do simple math sheets and use it for finance. the automation are more complex than they need to be, i wish they have a version that was more like a simple spread sheet. it hinders the experience because they made it more complicated than it needs to be there are too many rules you need to follow to set up what you want.
What problems is the product solving and how is that benefiting you?
have a place everyone in the company can have access to to view information and track project status and task management. I think it allows us to be more organised and cuts down on messaging info.
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