Smartsheet
SmartsheetExternal reviews
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Well-Defined and Easy to Use
What do you like best about the product?
This product is very well designed and user-friendly. I really appreciate that I can load pages filled with information without experiencing any lag, which makes the overall experience much smoother.
What do you dislike about the product?
Right now, I am unable to access the software. It keeps giving me an error and displays a message saying the issue is due to connectivity problems or ongoing updates. Since this tool is essential for our tracking needs, it would be helpful to receive advance notice before any updates take place.
What problems is the product solving and how is that benefiting you?
The main advantage for me is its task management feature, which helps clarify who is responsible for each task and when it should be completed. This has made it much easier for me to handle tedious and confusing assignments.
Excel-Like Simplicity with Great Collaboration Features
What do you like best about the product?
Similar to excel, less learning curve
Support sharing and collaboration among project members
Support sharing and collaboration among project members
What do you dislike about the product?
not yet known. But several users mentioned the high cost and complex licensing model
What problems is the product solving and how is that benefiting you?
better shared worksheets functions
Great for Real-Time Team Tracking, Android app is lacking
What do you like best about the product?
It assists me in tracking everything my team is doing on projects in real time.
What do you dislike about the product?
The Android app is not as user friendly as it is to use on a browser, especially on a small cellphone screen.
What problems is the product solving and how is that benefiting you?
Tracking tasks on a single line with all the information for that task, instead of having to track multiple emails for a task.
Great Project Management Tools, but Collaboration Needs Improvement
What do you like best about the product?
It's got some great project management tools, and it's helpful to organize all the facets of a project into one (or many) spreadsheets
What do you dislike about the product?
It not super easy to collaborate sometimes within a project
What problems is the product solving and how is that benefiting you?
Our organization has many projects moving forward at the same time, as well as many marketing and communications posts that we need to keep a calendar for, and Smartsheet is great at both of those things
Streamlined Workflows and Real-Time Collaboration with Powerful Dashboards
What do you like best about the product?
From asset monitoring to data tracking and reporting, setting up a spreadsheet where everyone can submit ideas for business improvement—and assigning these to the appropriate teams for follow-up—proves to be highly effective. These templates simplify the process of building structured workflows, so you don’t have to start from scratch. I also find the featured dashboards extremely useful, as they allow for the creation of clear, interactive, and visually appealing displays that make it easy to track progress and present key information. Furthermore, the automation and collaboration tools enable multiple teams to update data in real time, which greatly boosts both efficiency and transparency. It’s similar to Excel, but more interactive, packed with additional features, and much easier to use. We rely on it every day.
What do you dislike about the product?
Integration with other software can be challenging, and the interface feels quite restrictive. Setting it up isn't always straightforward and requires significant training to become comfortable with it. However, once you get used to it, the system becomes very intuitive, and you may not want to switch to anything else.
What problems is the product solving and how is that benefiting you?
Asset tracking, team collaboration, and real-time reporting are all supported, providing a comprehensive overview of the business through the dashboard.
Smartsheet: A Comprehensive User Review of Smartsheet
What do you like best about the product?
What I like best about Smartsheet is how it has become the indispensable central hub for our entire workflow, a tool we rely on daily. Its remarkable ease of use is the standout feature; the slick and fast user interface feels as familiar as a spreadsheet but is packed with powerful project management capabilities that the whole team can adopt quickly. This platform excels as both a team resource for internal collaboration and a client resource for external reporting, allowing us to create dynamic dashboards and set specific permissions to keep all stakeholders perfectly informed. Furthermore, the system of real-time updates and intelligent notifications is crucial, ensuring every team member is automatically alerted to key changes and deadlines, which keeps our projects moving forward with absolute clarity and precision.
What do you dislike about the product?
While Smartsheet offers robust collaborative features, its main disadvantages lie in its complexity and pricing. The platform presents a notably steep learning curve for tasks beyond the basics, as its distinctive formula syntax and automation workflows are not as user-friendly as those found in traditional spreadsheets like Excel. This difficulty is further intensified by a costly per-user pricing structure and pricey premium add-ons, which can hinder workflow efficiency and make it expensive to expand a team. Furthermore, when managing highly complex projects, the interface can become crowded with numerous rules and columns, and its abilities for data analysis or visualization are limited compared to more specialized tools.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the critical business problems of scattered information, poor communication, and time-consuming manual tasks by consolidating everything into a single, collaborative platform. This benefits our team by providing a real-time "single source of truth" for all project data, which enhances visibility and accountability. Ultimately, through powerful automation and streamlined workflows, it significantly boosts our overall efficiency and ensures projects stay on track.
Great Collaboration, but File Access Issues
What do you like best about the product?
It's easy to collaborate with other team members, and it's intuitive
What do you dislike about the product?
We had some problems with the access to some files, maybe it was how it was set up on our end
What problems is the product solving and how is that benefiting you?
Resource workflow in an advertisement agency, it's easy to visualize and have a good understanding of the status on the team
Great Collaboration, But Excel-Like Formulas Are Frustrating
What do you like best about the product?
I really appreciate the collaborative features it offers. Tagging other users is simple, which makes it easy to notify them about issues, tasks, or activities they need to handle.
What do you dislike about the product?
The formulas and how it acts like excel.
What problems is the product solving and how is that benefiting you?
As I mentioned before, the collaboration features are extremely useful. We've been able to keep track of our project plan, RAID log, cutover items, and other essential work items that are critical to the success of our project.
Great for Team Organization and File Management, but Depends on Team Participation
What do you like best about the product?
Smartsheet is an excellent tool for organizing large groups and managing numerous image and video files in a single location. It helps our team stay organized and ensures that everyone involved remains accountable.
What do you dislike about the product?
The only aspect I find frustrating is when some team members fail to do their part in keeping the team informed and up to date.
What problems is the product solving and how is that benefiting you?
Managing multiple projects, maintaining organized information, and ensuring the team stays accountable are all aspects I appreciate.
Great Document Sharing and Branding, but Needs More Grid Features and Better Pricing
What do you like best about the product?
Shareability of documents and tools -- both internally and externally. I use mostly grids and forms, and both work very well. I also appreciate being able to add our own branding, which looks simple but nice (not too over-the-top like many tools out there).
What do you dislike about the product?
I wish Grids had a few more options for formatting a la Microsoft Excel. I also wish that it was more affordable, so that my work wouldn't be moving other users off the platform (and making it less usable for me). It would be nice if training tools' locations were more obvious within the tool itself -- I'd probably be more likely to learn more about how to use its extensive features. I also wish attending its user conference was free -- it seems odd to pay to attend a vendor's event about how to use their tool (which would ultimately lead to them probably making more money off of us).
What problems is the product solving and how is that benefiting you?
We use a custom-built form to solicit required information from our external contributors. We also use Smartsheet to share information internally (e.g., lists of volunteers and their information). It benefits us because I like the searchability of Smartsheet -- if I've done something in Smartsheet, I know the search will help me turn it up. I CANNOT say the same about Microsoft tools / SharePoint, where files are often lost in the abyss.
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