Smartsheet
SmartsheetExternal reviews
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An easy platform for dynamic information exchange both internally and externally
What do you like best about the product?
It allows for governance of data and tracking.
What do you dislike about the product?
very few things do I dislike about Smartsheet. Primarily small details in features that are not present compared to other platforms.
What problems is the product solving and how is that benefiting you?
Governance and control over what data is collected and how it is collected.
Streamlined our approach to organizing and accessing extensive data for our collaborative teams
What do you like best about the product?
What started as a large project to-do list has become our main catalogue of active projects across the company tracking hundreds of details and dates for the organization. Our team uses our pipeline daily to track their tasks and provide context as they hand off their project to the next teammate. It has been easy to add fields and automations so everyone is in the know.
What do you dislike about the product?
The medium and high complexity templates can be difficult to understand and modify to you own needs. I found starting from scratch with the new guided project setup works best for me.
I would also like more filters/settings on the timeline to display multi-month and multi-year projects.
I would also like more filters/settings on the timeline to display multi-month and multi-year projects.
What problems is the product solving and how is that benefiting you?
Smartsheet organizes several hundred projects at the same time as they all pass though various stages. We track dates and tasks as well as project Details.
Forms and Collaboration Features
What do you like best about the product?
Form are very easy to use and give us an easy way to implement standards across multiple stakeholders. Forms being turned into sheets and PDF's is my favorite feature that I implemented this year. I also like the ability to track entries and features across multiple teams and companies.
What do you dislike about the product?
Some cross-sheet formulas sometime return calculation errors, possibly from the certain allowed reference maximum.
What problems is the product solving and how is that benefiting you?
It is allowing me to standardize a PDF document across multiple stakeholders through the use of Forms.
Smartsheet is a great management tool
What do you like best about the product?
It is really ease to follow up on the tasks, having an overall view of the important details.
What do you dislike about the product?
I think it is missing intergration with certain tools. It would be great to work on certifying additional integrations.
What problems is the product solving and how is that benefiting you?
Deal with multiple project tasks is difficult, having deadlines is difficult to follow. Smarsheet definitely helps on this
Excellent product - new contracting methodolgy not so much
What do you like best about the product?
Smartsheet is easy to use to set up forms, tracking and notifications. It is very intuitive and the help videos are perfect when you just need a little bit of help. When you need more than a little bit of help, support is very responsive and helpful.
What do you dislike about the product?
New pricing is painful. As we are moving into this new pricing model, Smartsheet was sensitive enough to ease the pain. It looks like the new model will take a bit more of our time to manage the users and their access types.
What problems is the product solving and how is that benefiting you?
We have over 800 Smartsheets. We use it to track Recalls, onboarding and offboarding, students and so much more.
Excel's Replacement with data management but not for dashboards
What do you like best about the product?
1. The fact that the system does not crash even with 100+ active users.
2. The ability to create sheets that feed of reports and vice versa - very helpful
3. Multiple access levels - helps manage people's access in a big organisation
2. The ability to create sheets that feed of reports and vice versa - very helpful
3. Multiple access levels - helps manage people's access in a big organisation
What do you dislike about the product?
1. The dashboard capabilities are not upto par with excel, for example, the option to merge two charts (line & bar) is quite easy in excel but the feature does not exist in smartsheet. Having to rely on external dashboard applications due to this problem.
2. Probably just me but hate that there can't be multiple owners of the same workspace. It'd be quite helpful
3. I hate it that whenever I change the column name in the main sheet, it does not feed onto the other sheets automatically, having to troubleshoot manually is tedious and boring
4. Would love to have xlookup and other new formulas available and probably a formula helper
2. Probably just me but hate that there can't be multiple owners of the same workspace. It'd be quite helpful
3. I hate it that whenever I change the column name in the main sheet, it does not feed onto the other sheets automatically, having to troubleshoot manually is tedious and boring
4. Would love to have xlookup and other new formulas available and probably a formula helper
What problems is the product solving and how is that benefiting you?
Excel crashes 100 times in 5 minutes when more people work on it
Efficient Workflow Management Tool for Small Teams, but Missing Crucial Integrations.
What do you like best about the product?
Smartsheet has become an essential tool for our small team, helping us efficiently track our daily workload, manage RMAs, and prioritize tasks seamlessly. It's also a valuable repository for critical information such as warranty extensions, costing analyses, and project development updates. The ability to centralize this data in an easily accessible platform greatly streamlines our processes and improves overall productivity.
What do you dislike about the product?
A significant drawback is Smartsheet’s lack of API integrations with some of our critical systems we rely on daily, specifically our inventory management system (Unleashed) and Google Sheets, which our manufacturing team frequently uses. This limitation forces us into manual data re-entry and additional workflows, reducing efficiency and introducing unnecessary opportunities for error.
What problems is the product solving and how is that benefiting you?
Smartsheet addresses the challenge of disorganized workflow management by providing clear visibility and streamlined tracking for all team activities. It significantly reduces miscommunication, improves task prioritization, and enables quicker decision-making through easy access to centralized data.
I use it to track CLEs
What do you like best about the product?
I like that it is a Cloud based system that our team can all see.
What do you dislike about the product?
It can be complicated to use the features
What problems is the product solving and how is that benefiting you?
It helps me track company CLEs and where I am in the accreditation stage.
Great tool, but some feature enhancements would be helpful
What do you like best about the product?
The versatility of the program. You can use it for many aspects of business.
What do you dislike about the product?
The formula features are very complicated and tricky. Also the inability to update a formula within an sheet with search/replace. You have to update each individual formula, which I have to do each month for our reports.
What problems is the product solving and how is that benefiting you?
We provide quality evaluations for our client's call center representatives. SmartSheets forms are used for our evaluator to capture the information. SmartSheets report and sheets are used to track the information, and email the reports to managers.
Improved our group meetings significantly
What do you like best about the product?
I like the flexibility of being able to easily transition between different layouts, such as cards or Gannt charts.
What do you dislike about the product?
I wish it was possible to have more control over changing various aspects, such as being able to add fields on the entries.
What problems is the product solving and how is that benefiting you?
Our group was struggling to keep track of tasks, who they were assigned to and when they were due. Now we go through our task list on Smartsheet during our weekly group meetings and have found it helpful in keeping much better track of these things.
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