Smartsheet
SmartsheetExternal reviews
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Mostly as a Smartsheet Admin looking for a good backup solution for the application.
What do you like best about the product?
Has lots of templates/workapps to help get new users started. There's also a good amount of content online and at Smartsheet to help with learning.
What do you dislike about the product?
I have not had a good experience with customer support. They have been extremely slow to respond to issues that appear to be fairly common and simple.
The deficiencies in the API where it applies to being able to backup dashboards, reports and formulas. This has been on their roadmap to implement for over 2 years and still not progress.
The deficiencies in the API where it applies to being able to backup dashboards, reports and formulas. This has been on their roadmap to implement for over 2 years and still not progress.
What problems is the product solving and how is that benefiting you?
Using it to help us manage resource allocations, project status updates, and product evaluations.
We implemented in one department and have now expanded use in 4 more departments in over a year
What do you like best about the product?
The useful collection of data has decreased the number of hard paper records.
What do you dislike about the product?
It's pretty difficult initially to become familiar with. I would have liked an interactive course to learn how to use the tools of the systems capacity so I know in and out how to make the correct edits instead of always having to articulate what we want changed or tweaked and wait on someone else to make the changes.
What problems is the product solving and how is that benefiting you?
Tracking workflow of each technician which is increasing productivity & accountability of each individual.
We have more accurate records of work performed that can easily be searched if needed.
Minimizing the amount of mistakes or missed items for jobs.
We have more accurate records of work performed that can easily be searched if needed.
Minimizing the amount of mistakes or missed items for jobs.
SmartSheet
What do you like best about the product?
Smartsheet helps me keep my projects organized and easy to find each one.
What do you dislike about the product?
Honestly nothing at the moment it runs smooth.
What problems is the product solving and how is that benefiting you?
Keeping my co-workers aware of when there are updates to the project.
Fast and Easy to use for high level project management
What do you like best about the product?
It's fast. I've tried Asana, Monday, Jira, and their interfaces are very slow. With Smartsheet I'm able to quickly input tasks and dates and set dependencies easily. The spreadsheet type input makes it easy to brainstorm with the rest of my team (or even with clients in Excel) and just paste into Smartsheet. It's our standard tool for Gantts and we use it often.
The formula options are also great.
The formula options are also great.
What do you dislike about the product?
It's a bit difficult to link all sheets to get a high level overview. Sometimes I have to individually update the resource management for each sheet. The menu options change between Grid and Gantt, so it adds extra clicks. 10,000 feet would be great, but it's an expensive add on, same with the Jira add-on. The Gantt view zoom settings are not quite as flexible.
What problems is the product solving and how is that benefiting you?
Gantting mainly. It also helps map out resourcing by using some formulas.
Awesome platform for building schedules
What do you like best about the product?
Automation for scheduling. It makes it easy to make a change to the schedule and move all the other dates in the future move as well.
What do you dislike about the product?
I havent used it for everything but for my schedules it is a little tricky to learn at first.
What problems is the product solving and how is that benefiting you?
It is making scheduling a lot easier.
A versatile project management tool (with some limitations)! Solid choice.
What do you like best about the product?
Really great for collaborative tasks/ team-based work. Highly customizable sheets with useful & versatile tools (like forms and checklists). I really like the project tracking features, which have clear visibility into progress. The workflow automation for streamlining tasks is a nice feature too.
What do you dislike about the product?
Limited data manipulation capabilities. Lacks complex calculations and formulas beyond basic functions. I hate to compare this to Excel, since its purpose is different, but I wish it was more suited for advanced data analysis. Also, the interface isn't as intuitive as other tools I've tried; new users may face a learning curve.
What problems is the product solving and how is that benefiting you?
Allows multiple users to update in real time. Customizable sheets to fit different needs.
Smartsheets is a great platform overall and is useful for many use cases.
What do you like best about the product?
I find the dashboard functionality very useful. It makes for presenting data to other stakeholders very easy and digestible. I also like the ability to set notifications to alert team members to do a certain task--especially when you are working with cross-functional teams. I have some Smartsheets that I use daily, and some that I use less frequently. The few times that I have needed customer support, the Smartsheets team has been super responsive and helpful. They helped train our company when we onboarded the platform, which made the integration & implementation super seamless.
What do you dislike about the product?
Sometimes we have had issues connecting out proprietary data sources to Smartsheet via API, but they we've always been able to come up with workarounds.
What problems is the product solving and how is that benefiting you?
Helping us manage our clients' investment portfolio data.
eLearning Product Specialist
What do you like best about the product?
The Card View, which helps when dealing with lots of different projects at different stages each. It' s very easy to switch from one project to the other, while keeping an eye on all of them at the same time.
What do you dislike about the product?
The only downside is the fact that as a collaborator, but not an owner of the smartsheet, I cannot make major changes, which then can cause delays in the process.
What problems is the product solving and how is that benefiting you?
Often multiple people in my team work simultaneously on the same project. Smartsheet is very helpful when it comes to tracking everyone's progress and noticing any gaps or issues.
User Friendly & Team integrative
What do you like best about the product?
Smartsheet make it easy to collaborate with users from other organizations/companies. I also like how the admin features are easy to use and change access for different team members. The notifications feature has been helpful to keep team members on task during bus schedules.
What do you dislike about the product?
The scheduling functions can be complex and hard to navigate. Organizing different sheets, plans, etc can be somewhat difficult.
What problems is the product solving and how is that benefiting you?
Keeping tight and organized meeting agendas, with simple task management and team collaboration.
Extremely helpful for team oriented projects
What do you like best about the product?
The biggest upside about use SS is that it is team focused. Multiple team members can be in the same sheet at once and view each others changes. I especially like the cell history column, that way if someone made a mistake it can easily be corrected for the future.
What do you dislike about the product?
The only thing that I dislike about SS is that sometimes cells are not saved if multiple people are editing at once.
What problems is the product solving and how is that benefiting you?
SS solves a big problem with our timeline for projects. We can keep track of when boxes need to be clicked and when something needs to be done.
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