Smartsheet
SmartsheetExternal reviews
10,017 reviews
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User friendly, anybody can use it without any formation.
What do you like best about the product?
Easy to collaborate with different office US and Canada.
What do you dislike about the product?
Some bug when 2 persons work in same sheet at same time. The modified line drop a the bottom of the sheet.
What problems is the product solving and how is that benefiting you?
Give us a collaborate mangement of all our projets in US and Canada.
Great Program, Difficult Customer Service
What do you like best about the product?
The customization of sheets, reports, and dashboards. I work at a unique real estate company and smartsheet makes it easy to track inventory, commissions, invoices, support requests, and more. Its easy to collaborate with other departments and report to our ownership on goal progress with the reports and dashboards Ive created.
What do you dislike about the product?
The billing process. We were sold on a promotion last year to increase our license count and take advantage of some premium training opportunities. We failed to reduce our licenses before our annual invoice was sent, and now we are working with our account manager to resolve this issue because we have no need for these additional licenses. The communication about this issue has been difficult and I hope we can get this resolved so we do not have to look into an alternative program for Smartsheet.
What problems is the product solving and how is that benefiting you?
Tracking and collaboration of inventory, invoices, and commissions across our Residential, Commercial, and Business Brokerage departments. The forms are great for our admin team to enter information into our inventory and for Agents to submit requests to our admin department. The Generate Forms feature is one I couldnt live without as this allows me to generate commission disbursements and invoices based on the information in our sheet. The dashboards and reports are great for collaboration and high level views of our department goals and progress.
Smartsheets review
What do you like best about the product?
Great platform to track projects, from simple to complex projects. It's very easy to use with lots of features. I like how customisable it is e.g. customising columns to different project needs. Easy to visualise the main sheet view with indentations and collapsable groups of rows. It's also great to be able to export as excel file when needed. Customer support is good because when new features are introduced I am made aware.
What do you dislike about the product?
I don't particularly like the views other than the main sheet view. E.g. the gantt chart timeline view is hard to fit everything onto one page so exporting that for visualisation outside of the software is next to impossible for a complex project.
What problems is the product solving and how is that benefiting you?
Not necessarily a problem but smartsheet is helping streamline tracking project progress and finances all in one place.
Great Tool
What do you like best about the product?
Easy follow up of tasks & project tasks connections between different steps
What do you dislike about the product?
needs -limited- training / understanding of the tool
What problems is the product solving and how is that benefiting you?
follow up on tasks
Smartsheet is forced to be simple and user friendly
What do you like best about the product?
simplicity,
easy sharing options,
fast upload, download,
easy learning and using for counterparts,
being cost effective
easy sharing options,
fast upload, download,
easy learning and using for counterparts,
being cost effective
What do you dislike about the product?
(1) stricted reporting options, it would be useful to add columns esp. "calculated columnns" to a reports.
(2) pivoting data capabilities are restiricted (sheet summary), reports can not pull into excel, only sheets can.
(3) lack of security: for some reasons in a sheetwe need to collaborate with people which has different levels of permissions. i need to get data from an editor but not to let them to write on a locked column or row, where i need some superior permitted ones to edit locked cells. the only way to do this is giving admin permission level to the editors of locked cells. but in fact admin role is a superior permission level which can change the sheet owner and can be able to make big changes like deleting sheets. a permission level between admin and editor is needed.
(4) in sheet automations for sending emails to shared users, we need to send emails with not all shared users but a stricted group which make collaboration more effectively. putting an option to select a "group" to share is necessary for keeping productivity high and avoiding lots of unrelated emails.
(5) the previous pricing method was more understandable. new pricing model based on editor based pricing is not usable. we worked with so many people and the editors are very often change. keeping simplicity is destroyed with new pricing methodology. i strongly recommend Smartsheet to turn back the previous pricing options.
(2) pivoting data capabilities are restiricted (sheet summary), reports can not pull into excel, only sheets can.
(3) lack of security: for some reasons in a sheetwe need to collaborate with people which has different levels of permissions. i need to get data from an editor but not to let them to write on a locked column or row, where i need some superior permitted ones to edit locked cells. the only way to do this is giving admin permission level to the editors of locked cells. but in fact admin role is a superior permission level which can change the sheet owner and can be able to make big changes like deleting sheets. a permission level between admin and editor is needed.
(4) in sheet automations for sending emails to shared users, we need to send emails with not all shared users but a stricted group which make collaboration more effectively. putting an option to select a "group" to share is necessary for keeping productivity high and avoiding lots of unrelated emails.
(5) the previous pricing method was more understandable. new pricing model based on editor based pricing is not usable. we worked with so many people and the editors are very often change. keeping simplicity is destroyed with new pricing methodology. i strongly recommend Smartsheet to turn back the previous pricing options.
What problems is the product solving and how is that benefiting you?
the main benefit we get is the ease of implementation, and high level of collaboration between parties in a cost effective way
Working with Smartsheet
What do you like best about the product?
Very easy to use as a project management tool and is intuitive to make tasks and milestones clear to stakeholders.
The pre-made templates are very handy
Pricing is reasonable compared to other cloud based platforms.
The pre-made templates are very handy
Pricing is reasonable compared to other cloud based platforms.
What do you dislike about the product?
Mobile app is a bit clunky and slow to load at times
What problems is the product solving and how is that benefiting you?
Smartsheet saves me time. My stakeholders can clearly see the progress of their project without any complicated formulas.
very smooth software interface
What do you like best about the product?
Good features to develop tasks needed to do my job more efficient
What do you dislike about the product?
speed, (slow sometimes when login in).
What problems is the product solving and how is that benefiting you?
is helping me to keep everything organized.
Versatile, easy to use project management software.
What do you like best about the product?
Easy to learn. Powerful tracking tools. Ability to view the history of a cell, and the activity history of a sheet. Ease of collaboration with internal and external partners. Quickly scan the details of a specific row with the comments and attachments.
What do you dislike about the product?
Some of the advanced functions are a little clunky and lack flexibility. It would be nice to quickly produce charts from the data.
What problems is the product solving and how is that benefiting you?
Tracking employee cases. Smartsheet keeps all of the details for a specific employee in one place so it is quick to review what is happening with each case.
Project management. Ability to manage large and small projects and collaborate with team members. Easy to set up and modify a project quickly with flexible tracking tools.
Project management. Ability to manage large and small projects and collaborate with team members. Easy to set up and modify a project quickly with flexible tracking tools.
Moderate learning curve, but great fucntionality
What do you like best about the product?
I like that it can be linked to external software and still continuously update without need for my input. I use it every day and it is pretty seamless.
What do you dislike about the product?
It was initially a challenge to learn all of the functions coming over from something like Microsoft Excel, but ultimately it can do more than Excel in the areas I need.
What problems is the product solving and how is that benefiting you?
It helps me speed up routinized lists for approval by supervisors, and track activity on projects and proposals.
easy to share and collaborate with others
What do you like best about the product?
to share it across the team, it's easy to let people see it without being able to edit.
What do you dislike about the product?
limitations to forms, wordings. word count
What problems is the product solving and how is that benefiting you?
Helps me keep everything organized, and everybody informed.
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