Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Smaller company that uses this to track requests from internal and external co-workers
What do you like best about the product?
The ability to customize the sheet to our liking. ie. the ability to have static ticket numbers drawn up.
What do you dislike about the product?
It doesn't always send back a response to the originator of the ticket. You have to @ symbol that individual for them to see the response.
What problems is the product solving and how is that benefiting you?
It allows us to track our tickets from departmental issues and requests for projects, and changes
Adopting Smartsheet for SaaS Software / Hardware Project Management
What do you like best about the product?
The ability to export Gantt and Project Dashboard views to PDFs for client reporting and customising the layout effectively. Getting started is straightforward and I really like the simple and customisable Gantt view. We use this every day as the primary project planning, delivery tracking and reporting tool for all our UK projects.
What do you dislike about the product?
Dashboard create / edit tool could benefit from additional features to include, summarise and chart external data sources / tables easily without having to seperatly import data tables and summarise in reports prior to then including in the dashboard view. If this process could be simplified that would be really helpful.
What problems is the product solving and how is that benefiting you?
It allows us to collaborate internally on a central project planning platform and then easily export reports / views for client reporting and milestone tracking
I find smartsheet generally easy to use and picked up easily without much training
What do you like best about the product?
I find Smartsheet useful for work as I can share sheets easily and for other people to edit and change such as project schedules.
What do you dislike about the product?
Its quite manual - I always start from scratch with my own templates/schedules such as the templates aren't very useful and relevant most of the time.
What problems is the product solving and how is that benefiting you?
Internal Communication and updates to Projects, everything can be stored in one place and can be accessed anywhere
Manage projects efficiently!
What do you like best about the product?
Ever since we have implemented Smartsheet. I personally experience the ease of project tracking and internal communications.
What do you dislike about the product?
The automation feature could be more user-friendly. Also I don't see AI assistance.
What problems is the product solving and how is that benefiting you?
Realtime project tracking.
Smartsheet Experience
What do you like best about the product?
Smartsheet is best when organizing thoughts and tasks across various departments. It also keeps all parties updated in real time so all can work efficiently.
What do you dislike about the product?
Some limitations to smartsheets do not allow for pictures or pivot tables to be added within spreadsheets which would be helpful as an overall project management tool.
What problems is the product solving and how is that benefiting you?
Provides an onboarding checklist that can be shared with multiple people from different departments so we can track progress efficiently. Also allows for attachments and comments to be used which is great for communication!
Smartsheet is good to use
What do you like best about the product?
Smartsheet is easy to use as it is based off spreadsheets.
What do you dislike about the product?
The templates are hard to customize for my sisutation.
What problems is the product solving and how is that benefiting you?
gives a good basis set of spreadsheets to manage projects.
Successful pipeline management tool
What do you like best about the product?
Ease of transferring data from excel to smartsheet
What do you dislike about the product?
Lacking features that allow you to automatically populate data from online
What problems is the product solving and how is that benefiting you?
Allows us to put our entire pipeline into one collaborative plaform. Everyone at our company is able to make real time edits and get auto reminders for upcoming dates
I use this for project scheduling
What do you like best about the product?
Love how all details and attachments are included with each project
What do you dislike about the product?
I haven't learned the linking of sheets.
What problems is the product solving and how is that benefiting you?
I'm trying to have all PM's use this platform, so we all think somewhat the same.
Helping create workflows between partners
What do you like best about the product?
I like that we can create a ticketing system with clients and develop workflows to inform the correct people and enable better progress.
What do you dislike about the product?
Some of the automations are trickier to determine than others. The dashboards could also use some love.
What problems is the product solving and how is that benefiting you?
It is creating a better ticketing workflow than email and allows visibility for both client and vendor.
Smartsheet keeps everything you need all in one place
What do you like best about the product?
I really love that I can set up reminders to get emails when I need to do something. I also like the feature that allows you to tag others in your organization and put notes on the Smartsheet. Overall, I really like being able to have all of the information that I need all in one screen and I can put an endless number of notes.
What do you dislike about the product?
I have ran into some instances where a row is indented and I cannot get it back to the standard setting. There is little to dislike when it is mostly customizable to my liking.
What problems is the product solving and how is that benefiting you?
It helps with organizing all of my information neatly in one place that I can easily access. Smartsheet also helps keep me on task because I can set reminders to get an email when I need to do something.
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