Smartsheet
SmartsheetExternal reviews
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Live Document Sharing That Makes Collaboration Easy
What do you like best about the product?
The capability to share live documents with others
What do you dislike about the product?
The interface is a bit bulky and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Sharing live documents with team members in other regions
Easy Team Collaboration on Projects
What do you like best about the product?
I like the ability to collaborate with other users on projects.
What do you dislike about the product?
I felt that it was difficult at first, but became easier with continued use.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me manage projects and create projected timelines.
Powerful organization tools to keep projects running smoothly
What do you like best about the product?
Smartsheet allows me to create workspaces that include multiple documents related to a project. There are a myriad of ways to record the data that I need, whether that's a note, date checkbox, etc. Having it all in one place, and is fully customizable. The use of dashboards helps to keep tabs on complicated projects.
What do you dislike about the product?
Smartsheet does take a little bit of time to learn, because it is so powerful. That's not really a bad thing, but in order to use it to it's full potential, it will require an investment in time to learn.
What problems is the product solving and how is that benefiting you?
Keeping our projects organized and on track is the most important problem solved by Smartsheet.
Easy-to-Use Excel-Like Tool with Strong Project Tracking and Time-Saving Automation
What do you like best about the product?
easy to use like excel, strong project tracking with their gants and timelines, its really useful when working with different teams and collaborators, the automation saves time
What do you dislike about the product?
it might become a little hard when adding formulas or automation, in certain ocassions might not be as flexible as Excel, the price might be higher in tier plans, and the performance with large sheet or complex project might become slow
What problems is the product solving and how is that benefiting you?
it allow us to have everything in one place, to track tasks and timelines. we can assign tasks, set deadlines and see progress, to have clear ownership and accountabilitiy, it saves time on follow ups, and helps us stay on schedule.
Enables Multi-User Collaboration During the Process
What do you like best about the product?
Many user can use it at once during the process.
What do you dislike about the product?
The amount of permissions it needs to be able to use it.
What problems is the product solving and how is that benefiting you?
Integration flow into other applications like Maximo
Highly Template-Friendly with Powerful Automations
What do you like best about the product?
More much template-able than Excel. Automations!
What do you dislike about the product?
Sheets can get "lost". Organization options are limited.
What problems is the product solving and how is that benefiting you?
Automations.
Powerful Tool, Steep Learning Curve
What do you like best about the product?
I use Smartsheet for organizing projects, keeping conference information accurate, and sending alerts to my teams about important changes. I love that you can set alerts for specific people to be notified about updates and changes, which I find very helpful. Smartsheet helps me keep projects flowing because of how organized it is, and I can set up sheets for issues that arise between team meetings, allowing users to prioritize alerts and respond accordingly.
What do you dislike about the product?
I do not believe it is very user friendly when you first start using it. It took a while for me to really learn the functions. I believe maybe having a guide or demo would be helpful for the most common functions. I was completely lost when I started using the software initially.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to organize projects and keep information accurate, which keeps projects flowing smoothly. I also love its alert system, which allows specific team members to be notified about important changes, helping them prioritize and respond accordingly.
Cleaner, More Reliable Excel-Like Tool That Fits Seamlessly Into Our Workflow
What do you like best about the product?
It operates like a cleaner version of Microsoft Excel, with a User Interface that is easier to operate. My standard use is to create forms for customer responses tied back to a results worksheet. I find it simple to integrate it back to my standard workflow and CRM software for better results tracking. I've noticed that as a web platform, it performs more reliably than MS Excel. I'm a user, not an admin or DM, and am unsure of where pricing lines up against MS 365, but the ROI seems to be good as we're maintaining our licenses currently.
What do you dislike about the product?
As our org is tied into MS 365, there are some feature redundancies that lead to delays in production as I'm deciding which platform to produce my work in.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to build, integrate, and distribute feedback forms and engagement tools easily. The data recorded is easy to use and allows me to glean insights from daily interactions.
Easy to Use Workflow Automation Across All Areas
What do you like best about the product?
Easy to use, and the workflow automation works across all areas with multiple data points.
What do you dislike about the product?
Conditional formatting could be improved; I had a few problems with it.
What problems is the product solving and how is that benefiting you?
The automation features and the way tasks or projects are displayed help a lot.
Intuitive Grid View with Powerful Workflows and Timelines
What do you like best about the product?
Smartsheet’s grid view makes it easy for people to start—most users don’t need training to enter rows, update statuses, or add dates. But behind that simple grid you get:
Dependencies and timelines (Gantt)
Assignment, ownership, and accountability
Structured fields, drop-downs, and validation
Real workflow control (not “just a sheet”)
Dependencies and timelines (Gantt)
Assignment, ownership, and accountability
Structured fields, drop-downs, and validation
Real workflow control (not “just a sheet”)
What do you dislike about the product?
Smartsheet formulas look like Excel, but they’re more limited and can become awkward quickly:
No true table-based references (everything is range/column based)
Cross‑sheet formulas are powerful but hard to maintain at scale
Debugging complex formulas is painful (no real “formula evaluator”)
No true table-based references (everything is range/column based)
Cross‑sheet formulas are powerful but hard to maintain at scale
Debugging complex formulas is painful (no real “formula evaluator”)
What problems is the product solving and how is that benefiting you?
It is helping track office migrations
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