Smartsheet
SmartsheetExternal reviews
10,017 reviews
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It makes your work easier
What do you like best about the product?
This is a powerful tool for organizations seeking a collaborative, flexible, and scalable platform for managing work. While it may lack some of the advanced scheduling tools of specialized PM software like Microsoft Project, its ease of use, integration capabilities, and automation features make it a compelling solution for a wide range of use cases—from small teams to enterprise-scale operations.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
What do you dislike about the product?
* Some standard usability features (e.g. multi‑select rows or cells, adjusting row height, copying column metadata uniformly) are missing or limited.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
What problems is the product solving and how is that benefiting you?
One of Smartsheet's standout features is its intuitive, spreadsheet-style layout. For teams already accustomed to using Excel or Google Sheets, the learning curve is minimal. This familiarity helps new users get up to speed quickly without the need for extensive training.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet User Satisfaction Review
What do you like best about the product?
Smartsheet offers dashboards & reporting features that let project managers and stakeholders see project progress, resource utilization, budget status etc., often in near-real-time. This supports better oversight and early detection of issues.
What do you dislike about the product?
At times when my internet connection is unstable, certain features fail to function as they should.
What problems is the product solving and how is that benefiting you?
Smartsheet offers a variety of pre-built templates and blueprint sets, which help speed up the process of launching typical projects or workflows.
Smartsheet Review: A Powerful Tool for Project Management & Collaboration
What do you like best about the product?
Its automation features and collaborative tools have significantly reduced our manual processes, and the ability to customize dashboards for different stakeholders makes communication much more efficient
What do you dislike about the product?
collaborating with external users can be tricky unless they have paid accounts, which limits flexibility in some projects.
What problems is the product solving and how is that benefiting you?
Helps keep items on track and organized as well as let the other company that I am working with know where I am at.
Easy to implement and exchange over entire organization
What do you like best about the product?
Smartsheet is fantastic at being able to complex items like request trackers and makes it easy for company wide access and utilization. It's easy to see the entire workload of teams and requestors and manage teams through smartsheets.
What do you dislike about the product?
It's simple interface is ideal for most items, but as dashboards and requests increase in scope, the ease of use diminishes and overly complex items can be extremely difficult to build out in Smartsheets.
What problems is the product solving and how is that benefiting you?
With an analytics team that has to support the reporting needs, ad-hoc and general questions of an entire organization, Smartsheets has been very instrumental in making easy ways to monitor workflows, efforts of the teams, scales and scopes of requests and prioritize the teams work.
A Powerful Platform for Work Management and Collaboration
What do you like best about the product?
Built-in automation lets users trigger alerts, reminders, and workflows based on conditions—no coding required. Integrations with tools like Microsoft Teams, Slack, Salesforce, and Jira extend its functionality even further.
What do you dislike about the product?
While the interface is familiar, advanced features like formulas, automations, and dashboards may require training to master.
What problems is the product solving and how is that benefiting you?
It provides one shared, cloud-based platform where everyone can see project timelines, status updates, and responsibilities in real time. Dashboards and reports give leadership instant visibility into progress without chasing updates.
A Versatile and Powerful Solution for Project Management
What do you like best about the product?
It is the combination of flexibility and automation. It offers the freedom to structure projects like a spreadsheet, but with much more robust features — such as automatic alerts, custom forms, dynamic reports, and visual dashboards.
What do you dislike about the product?
What I like least about Smartsheet is that, despite being very powerful, some advanced features require a steeper learning curve. For those who are just starting or coming from simpler tools, it may take some time to understand how to set up automations, dynamic reports, or detailed permissions.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to automate repetitive tasks, such as sending alerts, status updates, and approvals. This has reduced the time spent on manual processes and minimized operational errors. With just a few clicks, I can set up workflows that previously required multiple steps and involved different tools.
Smartsheet is powerful, but it could improve by increasing the cell limit.
What do you like best about the product?
What I like best about Smartsheet is how it streamlines our procurement workflows. It’s great for real-time collaboration, automating approvals, and tracking requests—all while aligning with Company's policies. It saves time and keeps everything transparent.
Flexibility across teams: Whether I’m working with commodity managers, buyers, or CPMS, Smartsheet adapts to different roles and needs. It’s become our go-to platform for everything from training sessions to escalation tracking.
Visibility and tracking: Dashboards and dynamic views give me instant insight into request statuses, ownership, and bottlenecks. It’s especially helpful when managing vendor onboarding or tracking policy compliance.
Workflow automation: From vendor master requests to payment term exceptions, Smartsheet automates status changes, approvals, and notifications, which saves time and reduces manual errors.
Flexibility across teams: Whether I’m working with commodity managers, buyers, or CPMS, Smartsheet adapts to different roles and needs. It’s become our go-to platform for everything from training sessions to escalation tracking.
Visibility and tracking: Dashboards and dynamic views give me instant insight into request statuses, ownership, and bottlenecks. It’s especially helpful when managing vendor onboarding or tracking policy compliance.
Workflow automation: From vendor master requests to payment term exceptions, Smartsheet automates status changes, approvals, and notifications, which saves time and reduces manual errors.
What do you dislike about the product?
There are a few areas where improvements could be made. For example, it would be helpful if Smartsheet allowed for multiple line requests when entering purchase orders, as this feature is currently missing. Additionally, I have encountered issues when using multiple workflows, as they can sometimes conflict with each other and cause problems with automation triggers. Another limitation is the 500,000 cell cap, which restricts the platform's usefulness for large-scale data reporting.
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve key challenges in procurement project management by streamlining workflows, improving visibility, and reducing manual effort. For me, it’s been a game-changer in managing vendor setups, GR requests, and milestone tracking. I can automate approvals, monitor progress in real time, and collaborate across teams—all in one place. It’s made my work faster, more organized, and easier to report on.
Intuitive Tool for Non-Project Managers
What do you like best about the product?
I find Smartsheet to be a great tool for tracking project details and monitoring progress. It is intuitive, making it easy for me to use even without a project management background. The vast resources available helped me learn quickly. I particularly enjoy the project tracking and budgeting features, which are essential for my work. The ability to keep everything visual and transparent with my team members enhances collaboration.
What do you dislike about the product?
nothing I can think of right now
What problems is the product solving and how is that benefiting you?
I use the product to track project plans, monitor progress, and manage budgeting, making it intuitive even without project management experience and ensuring transparency with team members.
Smartsheet helps prioritize organization and execution
What do you like best about the product?
Smartsheet is an excellent tool for project management. In the AEC industry, we work with many consultants and manage a large volume of documents, and Smartsheet provides a central hub to organize, track, and collaborate efficiently.
What do you dislike about the product?
Smartsheet can feel cumbersome when managing large design teams and complex document sets. Tracking drawing revisions, consultant updates, and RFIs is not always seamless, and setting up sheets for AEC workflows often requires extra customization to fit the way architects coordinate projects.
What problems is the product solving and how is that benefiting you?
Smartsheet helps centralize project schedules, consultant coordination, and document tracking in one place. For architecture projects, this reduces email chains, keeps everyone aligned on deadlines and deliverables, and improves visibility for clients and team members, ultimately saving time and reducing errors.
Successes of Smartsheet
What do you like best about the product?
I like that different team members can collaborate in real time and give updates globally
What do you dislike about the product?
It falls short at times with ease of use at times where different sheets from different users can work together.
What problems is the product solving and how is that benefiting you?
bringing multiple parts of the business together and having our data complied in one area for a source of truth regarding open positions.
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