Smartsheet
SmartsheetExternal reviews
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I love smartsheets
What do you like best about the product?
I like how easy it is to customize the sheet for your needs. It helps our projects flow. We use it every single day. It intergrates well.
What do you dislike about the product?
That updates aren't announced prior to being made. We log in one day and the search icon is on a completely different side.
What problems is the product solving and how is that benefiting you?
Keeping evryone company wide in the loop. One central place for ALL information
A promising innovative and flexible tool I've used in a while.
What do you like best about the product?
What I like most about using Smartsheet would be the functionality of automation and progress check. In my field of work, we deal with a lot of data. Smartsheet has empowered me to provide accuracy, consistency, and organization when dealing with sensitive to critical data. Customer Support is also a great feature because you then have the community available and it such a huge timesaver in my opinion. I can get straight to fixing my concerns. Another would be the flexibility of using Smartsheet. I've done multiple successful project all because of using the tool. It has provided efficiency and innovation in my field.
What do you dislike about the product?
The least helpful would be the building set-up for dashboards. I end up needing to save every time I would like to move from one widget to another. The fear of missing an update makes you want to click on save multiple times. It would be nice to have the auto-save or have an update/modification history.
What problems is the product solving and how is that benefiting you?
It would be the need for ironing out the standard operating procedures that we have in our team. The reason for this is because when I joined the firm, there was no clear cut of work expectations on how processes should go when accomplishing deliverables. The huge impact that this tool has given me and my team would be the proper process implementation to our deliverables.
My go to tool for Timelines
What do you like best about the product?
Smartsheet keeps projects on track with templates, it allows me to do holiday planning, and baseline tracking for continuous improvement. I highly recommend it!
What do you dislike about the product?
It can take a little bit of time to be comfortable using it and all its features, so the self-learning videos are very helpful in this way.
What problems is the product solving and how is that benefiting you?
Smartsheet ensures projects stay on track because everyone on the team has access to it, allowing them to review progress and mark their tasks as completed. Smartsheet enhances project efficiency, accuracy in timelines, and continuous improvement.
Efficient and Smart
What do you like best about the product?
Allowing for real-time data processing which allows for better decision making.
What do you dislike about the product?
Limits on max columns and rows creates potential problems with large date groups.
What problems is the product solving and how is that benefiting you?
Smartsheets allows for updated information across multiple users eliminating silos.
One stop shop for collecting, storing, and reporting on data!
What do you like best about the product?
I love how easy it is to setup smartsheets and track and store data. I also love the ability to automate certain tasks and the use of forms. Just those last two features alone make the product worth its weight in gold. We were able to easily integrate the tool into our organization and turned various cumbersome approval and notification processes into streamlined tasks. In our customer service team, we use smartsheets all day every day! I've never had a bad experience with customer support, so I can't really speak on that.
What do you dislike about the product?
For what smartsheet does well, it does really well; however, if its not in its main wheelhouse, it does become burdensome to utitilize the tool. My one painpoint is using formulas or pivoting data in the sheets. It is not easy to manipulate the data once you have it and converting it into different views or calcuating on the data is so much harder compared to excel or google sheets.There have also been times where the product will go down. Its not often, but when it does happen it totally derails entire processes we've built around the product.
What problems is the product solving and how is that benefiting you?
Smartsheet solved problems involving approval processes, communicating information from one team to another, keeping detailed track of projects, assigning tasks, and data overviews.
A new and interesting way to consolidate data.
What do you like best about the product?
The aggregation of data from a lot of different sources and the ability to easily see it.
What do you dislike about the product?
Can be clunky compared to Excel and makes sometimes easy tasks harder than they should be.
What problems is the product solving and how is that benefiting you?
Taking a lot of data and making it easy to find amongst our coworkers.
SmartSheets make it easy to assign projects and track progress.
What do you like best about the product?
Smartsheet allows consolidation and organization of information for ease of use, progress tracking, and interdepartmental collaboration on complex undertakings.
What do you dislike about the product?
There is a learning curve to take advantage of all the features, many of which can be easy to miss (still easier than Excel). With some team members making unwelcome edits, I would also appreciate version control tool.
What problems is the product solving and how is that benefiting you?
SmartSheet allows me to readily delegate tasks to my team with all the supporting documentation attached directly to the relevant line items.
Enabling our team to collaborate more effectively, remotely
What do you like best about the product?
Our team can collaborate across the US without concerns of overwriting each other's work and seamlessly. Our established sheets ping the right person or people when action is required and we can effectively and transparently follow up on those calls to action. I have especially liked the way the sheets can be engineered with rules so if it's completed one way, this happens and if it's completed another way, that happens. We don't have that with other spreadsheet tools
What do you dislike about the product?
There's a bit of a learning curve to understanding the platform and frankly we're not getting all the features from the platform that we might if we had more time to understand other tools and best practices.
What problems is the product solving and how is that benefiting you?
We're pretty much an entirely remote team so having transparency and clarity around task management is essential. Smartsheet takes away the guessing and keeps us all effectively aligned immediately with updates and clear status.
Very intuitive and helpful features and tutorials but still have a few useful features missing
What do you like best about the product?
The upsides of Smartsheet is the autonomy that it offers a large group project. A common issue with using other project tools are that it is difficult to keep the integrity of the document while allowing many users edit access. I also like the ease of use so it is easy for new users to pick up since it is quite intuitive. There are also many features that are helpful in tracking and notifying users of upcoming tasks and their progress.
What do you dislike about the product?
Customer Support seems slow to implement new features and solutions that are being requested in the forums and smartsheet community.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to easily track dependencies with its successors/predecessors function and helps us easily identify a critical path to completing our project on very high levels and then also granular levels. Smartsheet also helps eliminate noise between the plan and the users by connecting directly to their emails and allowing us to send clear communication to the correct target audience
A Powerful Software, Needing Some Tweaks!
What do you like best about the product?
One of the best features of Smartsheet is its flexibility and ease of use. It's great for managing complex projects because it combines the familiar feel of spreadsheets with powerful project management tools like Gantt charts, task dependencies, and resource management. The collaborative aspect is another big plus—teams can work together seamlessly with shared sheets, comments, and real-time updates
What do you dislike about the product?
some of the more advanced functionalities, like reporting, resource management, and automation, are locked behind higher-tier plans, making it pricier for smaller teams. The customization options for dashboards are somewhat limited, and the mobile app isn’t as robust as the desktop version, which can make managing tasks on the go a bit challenging.
What problems is the product solving and how is that benefiting you?
Its reporting and dashboard tools provide a high-level overview of projects, helping you make informed decisions quickly. Additionally, the integration with other software makes it easier to centralize information.
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