Smartsheet
SmartsheetExternal reviews
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First Year Using Smartsheet and I'm Really Liking It
What do you like best about the product?
Smartsheet builds upon the Excel framework that most people are familiar with to create an easy to use tool that has a lot of opportunities for growth. I especially like the new Dynamic View feature as it provides the more restricted access of a form but allows the user to edit past submissions in a more freeform style similar to direct sheet edits (an overall good balance between forms and Sheet updates).
What do you dislike about the product?
At this point the only issue that comes to mind is on the Customer Success side. Overall I've had very positive experiences with every agent I have worked with and I greatly appreciate their support. That said, it seems like we get a new agent every few months which suggests a high turnover and potentially a low management priority placed on retaining customer success talent. This is fairly common in SAAS but seems more apparent when working with Smartsheet due to the frequency of turnover and all of the upsell opportunities Smartsheet makes available to their customers.
What problems is the product solving and how is that benefiting you?
Smartsheet has been great at removing the communication barriers between our departments that results in silos and confusion. It's Dashboards have also been a great way to create a more intuitive front end experience for both our workspace hierarchy and our SharePoint repository, while we work to clean up the backend of those items.
Best way to organize your projects.
What do you like best about the product?
Its simple, easy to use,, allows for communication and file storage within the platform. It also gives you the ability to track metrics on your proejcts and create dashboards.
What do you dislike about the product?
Sometimes the platforms lags and can be slow. Some of the newer views crash the program and or make it so slow its impossible to work in.
What problems is the product solving and how is that benefiting you?
It allows us to manage our 800 to 1000 marketing communications projects we work on at one time. The communications feature within the platform helps us align all teams and allows us to work with people outside our organization.
Already improve our project management even only use it for one year
What do you like best about the product?
Smartsheet is high-impact software that has solve many of our problem with project schedule and collaboration. The GANTT chart is easy to use and to track project progress just by a quick glance.
What do you dislike about the product?
Nothing is negative with this prodct. The result it produce is exectly what we need.
What problems is the product solving and how is that benefiting you?
Automating most of our manual task that can reach hundred at some point. Track project progress in percent, which is easier methode to track completion progress.
What i love about Smartsheet is..
What do you like best about the product?
its how everything can be organized and nothing its left out of place or misplaced.
What do you dislike about the product?
There is not much i can say i dont like but if i have to menton somthing its about how some fucntions we are not able to use unless we have a liscense.
What problems is the product solving and how is that benefiting you?
it helps us keep all of our prejects under one view and organized.
Smartsheet: A unique tool for your business
What do you like best about the product?
I really like Smartsheet for its flexibility into what we can do with it as well as being a platform easy to use due to its user-friendly interface. It's a tool that combines project management as well as collaboration features that make it easy to work along side other people, both inside and outside the company. Workflow is also pretty straight forward to setup in the platform.
What do you dislike about the product?
Mainly, the large amount of features that are locked behind a paywall. There are so many cool things you can do that can only be used with a license.
What problems is the product solving and how is that benefiting you?
Smarsheet is great for project managing solution. It allows its users to organize information in a very efficient way as well as peemit its collaborators to edit and work in several sheets at the same time, which provides an easy way for people working in and outside the company to comunicate and work together.
project organisation and tracking finally in 1 palce
What do you like best about the product?
easy tracking of tasks and actions, clear and logic organisation, gantt chart
What do you dislike about the product?
sometimes it's difficult to understand why some actions are restricted due to connections between tasks and there is no possibility to overwrite them manually
What problems is the product solving and how is that benefiting you?
it allowed me to effectively manage a very complex project with few hundred tasks. All actions are easy to track, verify and schedule. The automatic connections betweeen task are keeping the necessary flow of progress in projects.
Good tool to track project status, summarize resources allocated to projects
What do you like best about the product?
Simultaneous access by team members; able to gather insights using report function; able to save documents on cloud
What do you dislike about the product?
Learning curve can be steep for certain functions, charges for basic functions; there should be training vedios available for all members instead of charging extra to train some frequently used functions by all businesses
What problems is the product solving and how is that benefiting you?
Provide great tracking on tasks, and is a good platform to documet cross-functional communication
Practical usage
What do you like best about the product?
The practicity of usage , changing views when managin a project Btw gantt and list.
I have been using the templates created by the PMO within my company ,an the way the information is linked allows me to see easiy the information of various projects .
I have been using the templates created by the PMO within my company ,an the way the information is linked allows me to see easiy the information of various projects .
What do you dislike about the product?
The interface still feels oldfashion. There are some instances where you can see a mayor upgrade but the mayority of the pages loks very outdated.
What problems is the product solving and how is that benefiting you?
I have a company that manages a hybrid model btw agile and waterfall , so havign a easy tool to track projects that allows me to tailor according my necesities and communicate with my team by tagging them, saves me a lot o time instead of sending individual notes .
Straightforward Tool for Project Management
What do you like best about the product?
Sheets don't get lost, go missing, or get duplicated on accident in order to gain access to them.
What do you dislike about the product?
No autosave or live feature can make team work complicated during the middle of a working meeting when everyone is making changes to the same sheet at once.
What problems is the product solving and how is that benefiting you?
Organizing and prioritizing tasks that everyone is currently working on. This makes day-to-day more efficient because it keeps the team from looking through multiple sheets.
Great tool for consolidated stakeholder reporting
What do you like best about the product?
Smartsheet is very easy to navigate and the interlinking of sheets into larger reports is very useful.
What do you dislike about the product?
Sometimes sheets need to be refreshed to relflect edits made on another page and user permissions can sometimes inadvertnently make it so certain users are not able to edit the correct material.
What problems is the product solving and how is that benefiting you?
My organization has combined several different reporting modes into one platform. As a PM, I can update one project sheet and the information populates to numerous reports and dashboards with interlinked information that can be tailored to different audiences.
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