Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Rigorous start but worthwhile
What do you like best about the product?
The automation tools and "ease of use" were once picked up.
What do you dislike about the product?
The constant minutiae and maintenance of changes
What problems is the product solving and how is that benefiting you?
Approval workflows and establishing delegation of authority across various departments. Creating a log of all our requests allows us to audit and drill down into the data.
Smartsheet is an amazing project management tool!
What do you like best about the product?
Smartsheet is straightforward to use and easy to get accustomed to, especially since I have experience with Excel, Monday, and Project. I really appreciate the dashboards—they make it simple to provide high-level updates to leadership. I rely on Smartsheet frequently to track the progress of our projects.
What do you dislike about the product?
I find that the formulas can sometimes be difficult to program. Additionally, I believe that all types of sheets should be able to feed directly into the dashboard, but it seems that only reports can do this, which makes things more challenging.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me keep track of all the moving parts in the project, making it easier to see where everything stands. It also allows me to provide high-level updates and escalate major issues to upper management when necessary.
Organized and Productive
What do you like best about the product?
I really like how user-friendly Smartsheet is—it makes it easy to organize projects, track progress, and collaborate with my team in real time. The flexibility to customize sheets and automate workflows saves a lot of time, and everything stays transparent so nothing falls through the cracks. It’s a great balance between a spreadsheet and a project management tool.
What do you dislike about the product?
At times, Smartsheet can feel a little overwhelming because of the number of features, and it takes some effort to learn all the capabilities. Some advanced functions aren’t as intuitive, and reports or dashboards can take extra setup time. It would be nice if certain tools were a bit more streamlined.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us streamline form submissions by capturing all responses in one centralized place. Instead of sorting through emails or scattered spreadsheets, the data flows directly into a sheet where it can be organized, tracked, and assigned. This not only saves time and reduces errors but also improves collaboration across the team. Everyone can see updates in real time, which keeps communication clear and ensures that nothing slips through the cracks. Overall, it’s made our process much more efficient and transparent.
Very easy to use and intuitive
What do you like best about the product?
Forms and feedback are fantastic on Smartsheet, we use them for requests from our sales team, they come straight into our inbox completely automated and once we click a button to say this request has been despatched, the sales manager gets an email for confirmation. Absolutely seamless. We use Smartsheets every single day.
What do you dislike about the product?
I really cannot think of anything that i dislike about Smartsheet, it does all we want it to.
What problems is the product solving and how is that benefiting you?
We have many projects on the go all the time, which are being dealt with by a variety of people. Each person can view what is going on, where the project is currently at and what it is neede.
The automation to share information & store it has helped tremendously with our year end audits
What do you like best about the product?
Email reminders of task and when information has been entered for review
What do you dislike about the product?
The filter feature is not always user friendly
What problems is the product solving and how is that benefiting you?
Being able to electronically submit and share data
SmartSheet is a great collaboration tool
What do you like best about the product?
I like the simplicity of getting started. I describe it as a combination of Excel, Project, and SharePoint to people who haven’t used it. You don’t need to have programming or developer experience to start creating useful forms and workflows.
What do you dislike about the product?
Some of the more basic features that Excel has are not available in SmartSheet. I also wish sharing at a folder level was an option.
What problems is the product solving and how is that benefiting you?
We needed a way to visualize financial data at a macro level first and then be able to dig into the micro levels. Starting off with reports, we have been able to have more successful close out of reviews. We hope to be more proactive in any financial shortfalls by creating dashboards containing charts.
Great experience and transition from traditional excel
What do you like best about the product?
Collaborative space, customization and dashboards
What do you dislike about the product?
Functions are still lacking compared to excel for a mid to advance user.
What problems is the product solving and how is that benefiting you?
Collaboration and linking of multiple sheets (referencing). Use of automation, while limited, is helping me to perform task as well.
I like that there are some integration with Power Automate too.
I like that there are some integration with Power Automate too.
Great tool for our team
What do you like best about the product?
We have been using Smartsheet for about a year for our Bids and Proposals department of eight people. It has helped us to increase the functionality of our main spreadsheet, which we use to track all of the bids and proposals we are working on. Smartsheet has functionality that we previously didn't have when we were using Google Sheets for this. For example, we can attach documents to the sheet; link to the submittal websites; and use conditional formatting and dropdown boxes with different colors to assign tasks to team members. The entire team uses this spreadsheet every day to track our individual portions of the process, and we put it up on the screen in our daily meetings to discuss various matters that are of relevance to more than one person.
What do you dislike about the product?
It has happened a number of times that all or most of the data on our spreadsheet has just inexplicably vanished for a period of time.
What problems is the product solving and how is that benefiting you?
It saves us time in our busy schedule to have a shared spreadsheet with this degree of functionality.
Perfect for our company
What do you like best about the product?
Smartsheet can be used as both a scheduling software and data storage. Everything is in one place.
What do you dislike about the product?
No dislikes at the moment. Everything is running smoothly.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps everything in the same place.
General dashboard & easy cross sheet referencing
What do you like best about the product?
Certain formulas that simplify lookups or calculations on your sheet.
Possibility to indicate that a formula is column type, so calculation is always done when adding new lines to a sheet.
Creating dashboards from reports that combine multiple sheets is a great way to represent a board to have a general view on projects. The different options to add on the dashboard is wide and adds to have a nice visual.
Having the possibility to create reports/dashboard that are shared with multiple department but will only show data for the user that is opening the file is easy in use and creates personal views without the hassle of alot of actions to do this.
Possibility to indicate that a formula is column type, so calculation is always done when adding new lines to a sheet.
Creating dashboards from reports that combine multiple sheets is a great way to represent a board to have a general view on projects. The different options to add on the dashboard is wide and adds to have a nice visual.
Having the possibility to create reports/dashboard that are shared with multiple department but will only show data for the user that is opening the file is easy in use and creates personal views without the hassle of alot of actions to do this.
What do you dislike about the product?
Sometimes slow in the application for loading reports.
Limitation on formulas that were common in Excel that are not present in Smartsheet, but there were also formulas that were new that are handy.
Limitation on formulas that were common in Excel that are not present in Smartsheet, but there were also formulas that were new that are handy.
What problems is the product solving and how is that benefiting you?
Having a view on all projects in 1 view (dashboard) and making sure that the team is up to date with all different projects and releases that are being done for our brand.
Not having 10 different files to open but having 1 dashboard were each employee can have their personal one and click on which type to follow up and adapt the data within the reports.
Not having 10 different files to open but having 1 dashboard were each employee can have their personal one and click on which type to follow up and adapt the data within the reports.
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