Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Beyond the Spreadsheet
What do you like best about the product?
What I like best about Smartsheet is its incredible combination of a familiar spreadsheet interface with powerful enterprise-grade features. Because it starts with a grid, user adoption was much faster on my team than with other traditional project management tools. The ability to switch between Grid, Gantt, and Card views instantly is crucial for managing diverse project types.
What do you dislike about the product?
The main area for improvement is definitely the learning curve for advanced features.
What problems is the product solving and how is that benefiting you?
Before we implemented Smartsheet, our project data was highly fragmented, living in a mix of Google Sheets, Excel files, and email chains. This led to frequent confusion about status and ownership.
Highly flexible task management tool
What do you like best about the product?
This is a highly flexible task management tool that can be adapted to a wide range of use cases. It is straightforward to implement, and the end user experience is positive, especially if you are already familiar with MS Excel, as it has a similar feel. I use this product daily for project management, and it provides me with valuable insights across my entire portfolio.
What do you dislike about the product?
Customer support can be quite inconsistent; sometimes, the responses are very generic and don't go beyond the obvious. Additionally, my account manager changes frequently, which makes it challenging to receive consistent advice. The add-on modules that provide extra functionality can be quite expensive, making them less cost-effective for smaller businesses or those with only a few users. I haven't made much use of the integrations, but I think it would be beneficial if these were further developed, especially in terms of visualisation, since the dashboards can appear rather outdated.
My main concern with Smartsheet is related to data integrity. Because it is a collaborative tool, if you want people to update sheets via forms or reports, you have to grant them access to the underlying sheet. This sheet often contains master data that you might not want everyone to see or edit. This aspect really needs more consideration, as addressing it could unlock many more use cases for the platform.
My main concern with Smartsheet is related to data integrity. Because it is a collaborative tool, if you want people to update sheets via forms or reports, you have to grant them access to the underlying sheet. This sheet often contains master data that you might not want everyone to see or edit. This aspect really needs more consideration, as addressing it could unlock many more use cases for the platform.
What problems is the product solving and how is that benefiting you?
Insights into Portfolios, project intake process and project management insights and task management.
Rigorous start but worthwhile
What do you like best about the product?
The automation tools and "ease of use" were once picked up.
What do you dislike about the product?
The constant minutiae and maintenance of changes
What problems is the product solving and how is that benefiting you?
Approval workflows and establishing delegation of authority across various departments. Creating a log of all our requests allows us to audit and drill down into the data.
Smartsheet is an amazing project management tool!
What do you like best about the product?
Smartsheet is straightforward to use and easy to get accustomed to, especially since I have experience with Excel, Monday, and Project. I really appreciate the dashboards—they make it simple to provide high-level updates to leadership. I rely on Smartsheet frequently to track the progress of our projects.
What do you dislike about the product?
I find that the formulas can sometimes be difficult to program. Additionally, I believe that all types of sheets should be able to feed directly into the dashboard, but it seems that only reports can do this, which makes things more challenging.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me keep track of all the moving parts in the project, making it easier to see where everything stands. It also allows me to provide high-level updates and escalate major issues to upper management when necessary.
Organized and Productive
What do you like best about the product?
I really like how user-friendly Smartsheet is—it makes it easy to organize projects, track progress, and collaborate with my team in real time. The flexibility to customize sheets and automate workflows saves a lot of time, and everything stays transparent so nothing falls through the cracks. It’s a great balance between a spreadsheet and a project management tool.
What do you dislike about the product?
At times, Smartsheet can feel a little overwhelming because of the number of features, and it takes some effort to learn all the capabilities. Some advanced functions aren’t as intuitive, and reports or dashboards can take extra setup time. It would be nice if certain tools were a bit more streamlined.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us streamline form submissions by capturing all responses in one centralized place. Instead of sorting through emails or scattered spreadsheets, the data flows directly into a sheet where it can be organized, tracked, and assigned. This not only saves time and reduces errors but also improves collaboration across the team. Everyone can see updates in real time, which keeps communication clear and ensures that nothing slips through the cracks. Overall, it’s made our process much more efficient and transparent.
Very easy to use and intuitive
What do you like best about the product?
Forms and feedback are fantastic on Smartsheet, we use them for requests from our sales team, they come straight into our inbox completely automated and once we click a button to say this request has been despatched, the sales manager gets an email for confirmation. Absolutely seamless. We use Smartsheets every single day.
What do you dislike about the product?
I really cannot think of anything that i dislike about Smartsheet, it does all we want it to.
What problems is the product solving and how is that benefiting you?
We have many projects on the go all the time, which are being dealt with by a variety of people. Each person can view what is going on, where the project is currently at and what it is neede.
The automation to share information & store it has helped tremendously with our year end audits
What do you like best about the product?
Email reminders of task and when information has been entered for review
What do you dislike about the product?
The filter feature is not always user friendly
What problems is the product solving and how is that benefiting you?
Being able to electronically submit and share data
SmartSheet is a great collaboration tool
What do you like best about the product?
I like the simplicity of getting started. I describe it as a combination of Excel, Project, and SharePoint to people who haven’t used it. You don’t need to have programming or developer experience to start creating useful forms and workflows.
What do you dislike about the product?
Some of the more basic features that Excel has are not available in SmartSheet. I also wish sharing at a folder level was an option.
What problems is the product solving and how is that benefiting you?
We needed a way to visualize financial data at a macro level first and then be able to dig into the micro levels. Starting off with reports, we have been able to have more successful close out of reviews. We hope to be more proactive in any financial shortfalls by creating dashboards containing charts.
Great experience and transition from traditional excel
What do you like best about the product?
Collaborative space, customization and dashboards
What do you dislike about the product?
Functions are still lacking compared to excel for a mid to advance user.
What problems is the product solving and how is that benefiting you?
Collaboration and linking of multiple sheets (referencing). Use of automation, while limited, is helping me to perform task as well.
I like that there are some integration with Power Automate too.
I like that there are some integration with Power Automate too.
Great tool for our team
What do you like best about the product?
We have been using Smartsheet for about a year for our Bids and Proposals department of eight people. It has helped us to increase the functionality of our main spreadsheet, which we use to track all of the bids and proposals we are working on. Smartsheet has functionality that we previously didn't have when we were using Google Sheets for this. For example, we can attach documents to the sheet; link to the submittal websites; and use conditional formatting and dropdown boxes with different colors to assign tasks to team members. The entire team uses this spreadsheet every day to track our individual portions of the process, and we put it up on the screen in our daily meetings to discuss various matters that are of relevance to more than one person.
What do you dislike about the product?
It has happened a number of times that all or most of the data on our spreadsheet has just inexplicably vanished for a period of time.
What problems is the product solving and how is that benefiting you?
It saves us time in our busy schedule to have a shared spreadsheet with this degree of functionality.
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