Smartsheet
SmartsheetExternal reviews
10,017 reviews
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A great product held back by add-ons
What do you like best about the product?
Smartsheet is a terrific replacement for Excel and other sheet-based applications. I have used this program daily for nearly a year and I am still discovering new things it can do. The Collect formula is one of the most useful formulas I have found; attempting the same thing in Excel is a mess of formulas. The automations/workflows provide a great way to speed up processes and remove unnecessary emails and busywork. I have adapted most sheets I use into Smartsheet. The forms available have created a fantastic way to collect information without providing everyone with direct access to the sheets.
What do you dislike about the product?
Since I use this daily, I'm constantly hitting a wall where I need to pay more to resolve my answer. Currently on the business tier, some add-ons even require upgrading to the Enterprise license before purchasing them. For example, this is a great replacement for Excel but if you want something akin to Pivot Tables (included with Excel), you need to purchase the monthly add-on Pivot App.
Additionally, charts on the Dashboard are nearly impossible to use as you will need a separate metrics sheet and will need to edit that sheet directly to sort your charts.
Additionally, charts on the Dashboard are nearly impossible to use as you will need a separate metrics sheet and will need to edit that sheet directly to sort your charts.
What problems is the product solving and how is that benefiting you?
Smartsheet has a very easy to use workflow automation system. With all form entries contained within one sheet, it's easy for staff to view results and see the progress of any workflows.
use it for supplies and transports
What do you like best about the product?
The sheet is easy to use, share, and edit.
What do you dislike about the product?
Limited access due to licensing. Not sure how much it costs for the license but maybe be able to give more people access.
What problems is the product solving and how is that benefiting you?
It is solving miscommunication about our patients and making it easier to organize our supplies, for example.
Flexible Tool with lots of Autonomy
What do you like best about the product?
Smartsheet is what I wish I could do with my teams in excel. I can do every function, linking, etc - plus the added bonus of setting up automated workflows and dashboards. It works well for the projects I manage and I find it very flexible.
What do you dislike about the product?
Having worked in many types of PM software, smartsheet does not have many of my favorite features when it comes to collaborating on a project in a tool. At its core, Smartsheet is excel+ more, but its not Jira - I can't see history of a ticket, etc. Smartsheet has its place, but it's not an all-in-one solution.
What problems is the product solving and how is that benefiting you?
All of our project timelines are created in Smartsheet, and it works very well. PMs have the autonomy to customize for their projects.
We also manage and collaborate on media budgets with clients. This works very well as we can setup reporting, dashboards, etc.
We also manage and collaborate on media budgets with clients. This works very well as we can setup reporting, dashboards, etc.
Leveraging Smartsheet in Human Resources
What do you like best about the product?
I really enjoy the flexibility smartsheet offers. The automations and dynamic view have provided us with a variety of ways to share information with our workforce.
What do you dislike about the product?
There are some functionality constraints related to sharing attachments within a sheet. There are times we'd like to share only a specific document and smartsheets current functionality is all or nothing. Some of the logic/rules only offer 'and' or 'or' logic and it would be nice to be able to have them interchangable when needed not a one or the other.
What problems is the product solving and how is that benefiting you?
In the absence of a robust HRIS system, we have built smartsheet to manage benefit enrollments and performance reviews. We have built automations to share information with internal and external custmers to elminate human error.
Ability to Create Simple to Advanced Solutions
What do you like best about the product?
Ability to create from simple to complex workflow, dynamic notifications, dynamic view
What do you dislike about the product?
The licensing cost could be lower but the enterprise license justifies everything for the smaller organizations.
What problems is the product solving and how is that benefiting you?
Managing a project and tasks has been simpler, we were in a need of an approval system and managed to build the solutions from smartsheet with multi-level approver
Amazing Projectmanagement Tool
What do you like best about the product?
I like the way I can structure my project plan with timelines, assign it to the correct persons, send reminders, add documentation and keep track of all the progress
What do you dislike about the product?
Sometimes copy paste and conditional formatting is not working like excel, this can be improved
What problems is the product solving and how is that benefiting you?
I can always share the status of my project real time
Smartsheet -- A Smooth Spreadsheet Experience
What do you like best about the product?
Smartsheet has been very useful for maintaining a shared record. I appreciate the frictionless feeling of using it and it has a very low learning curve. Admittedly, this is a fairly basic usage of the program, and I am not personally using some of the more advanced features. However, we do utilize formulae and filtering capabilities and they have been very robust and useful. I use Smartsheets daily for work and have never encountered any unexpected errors or bugs, which is appreciated. Because Smartsheet is very visually similar to other programs that I have previously used, it was not difficult to learn or to adopt. The interface is also visually appealing (in my opinion, more so than other programs). I also very much appreciate the ease of adding notes ands attachments to a row without them needing to be added in an actual cell. I have never personally had to use customer support, which is a positive!
What do you dislike about the product?
There are some restrictions when using the program without a license. However, it works very well for our needs, so this is not really a downside for us. As my use is fairly basic (keeping track of things), I haven't really run into any issues, so I can't personally comment on more advanced features -- maybe there are less features than provided by other programs, for example.
What problems is the product solving and how is that benefiting you?
Keeping track of tasks in an easily-sharable format.
With smart sheet overall good experience and easy to learn
What do you like best about the product?
I mostly liked the way the tool designed and the workflows it helps to track the progress of the tasks
What do you dislike about the product?
Sheets reference are major concern that needs to change manually
What problems is the product solving and how is that benefiting you?
It helps in tracking project timelines and tasks and progress
Great work management system
What do you like best about the product?
The collaborative nature of Smartsheet is the best feature in my opinion. I like that my team and I can be working in the same sheet together and see the real-time changes. I think this, along with the automated processess that make changes to multiple sheets, makes Smartsheet a fantastic collaborative work management tool. My team and I use this function on a weekly basis, so it is great to keeping things up to date with our latest edits.
What do you dislike about the product?
I think that smartsheets can be a little complicated for some of the less "internet-friendly" members of my time. There are a lot of functions that do some really great things, but unfortunately some of my team members have trouble grasping how to complete these functions. However, I think Smartsheet is wonderful for having a wide array of templates that can be used so you do not necessarily know how to input the more complex functions.
What problems is the product solving and how is that benefiting you?
Having one document/sheet that everyone can work in simultaneously from anywhere. I think it is really helpful with helping our team keep up to date on deadlines, open matters, and task assigning.
Easy to navigate for our clinic usage
What do you like best about the product?
easy to use, easy to see at a glance, easy to incorporate lots of info
What do you dislike about the product?
can be overwhelming depending on how much info is presented.
What problems is the product solving and how is that benefiting you?
easy to view all patients' info
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