Smartsheet
SmartsheetExternal reviews
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Smartsheet_ Automation approval process recommended
What do you like best about the product?
We can customize the automation approval workflow and it sends email and requests approvals.
What do you dislike about the product?
There should be more limitations while many people are using the same spreadsheet (some should be restricted to not touch the data input from other people).
What problems is the product solving and how is that benefiting you?
We need a software/platform that our business team can upload the data and get approvals from managers, and Smartsheet did solve this for us.
Works great
What do you like best about the product?
Easily share information and track project status.
What do you dislike about the product?
Nothing that I can think of...............
What problems is the product solving and how is that benefiting you?
Track project status and share with collegues.
Solid system, wish the advanced functions were more accessible.
What do you like best about the product?
I like that it is a web based application that allows me to access it on other computers if necessary.
What do you dislike about the product?
I wish the advanced functions were explained better.
What problems is the product solving and how is that benefiting you?
It provides a networked solution to our workflow problems.
It is a very useful tool
What do you like best about the product?
automization and how easy it makes the tracking process
What do you dislike about the product?
nothing, I think is a very useful tool, I cant think of something I dislike so far
What problems is the product solving and how is that benefiting you?
Very useful in automization and I also really like the dashboard
I have been using smartsheet for over 5 years now to manage my projects
What do you like best about the product?
I love it's symplicity and functionality
What do you dislike about the product?
It is hard intergrating smartsheet with other platforms. Example, syncyn my calendar (outlook) with smartsheet. Also a bidirectional connection between smartsheet and MS products
What problems is the product solving and how is that benefiting you?
Managing collaborations and projects. It helps us become organized and communicate seemlessly with our partners.
Project Management Made Smarter
What do you like best about the product?
Some of the updsides of using Smartsheet include collaboration with colleauges, the ability to add thousands of rows of data and allowing the ability to easily manage projects timelines and requests through custom made trackers and forms as well as prebuilt templates.
What do you dislike about the product?
Some of the downsides of Smartsheet is the inability to see your team make live updates. I am hitting the save and refresh button very often.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the many requests my team gets for product support via email and creates a great and easy workflow for users to follow to submit their product support request through a form, which our team on the back end is then able to easily review and resolve. This benefits our business by a quicker turnaround on delivering assets and less back and forth on email to users who need immediate support. No longer do any requests slip through the cracks thanks to Smartsheet.
Project Manager
What do you like best about the product?
Automation - such as reminders and alerts
Collaboration - e.g. real-time updates and sharing feature
Reports and Dashboarts visualization
Collaboration - e.g. real-time updates and sharing feature
Reports and Dashboarts visualization
What do you dislike about the product?
Limited Advanced features and Mobile app features limitation
What problems is the product solving and how is that benefiting you?
SmartSheet integrades with a wide range of other tools and platforms (Microsoft Office, Google workspace, etc.) that makes it easier for me as a PM to manage the projects more accurate and up to date. Also, it offers a high degree of customization for sertain project plans allowing me to tailor sheets to their spesific needs with various templates and formats.
PPM Review
What do you like best about the product?
I like their dynamic features in the spreadsheet and the reporting features which allows us to track important KPIs
What do you dislike about the product?
I don't like the project plan interface as I wish it's similar to MS Project
What problems is the product solving and how is that benefiting you?
Collaboration between cross functional teams and a centralized repository for all project docs
A Very Capable Product That Sells Itself
What do you like best about the product?
I love the capability and flexibility of the product. The user can truly customize the organization of their data as best suited for the intended application. Control Center and Dynamic View are potent tools and great additions. User adoption I feel is easier than other products because of the similarities with Excel. Utilizing the forms for direct communication between clients and account managers cuts down on email volume and makes it easier to track file attachments provided by the customer. Having a Discovery Workshop and working with the Solutions Consultants were very valuable experiences for us. For anyone who is looking to design a project with a 3 to 5 year scalability plan in mind, I highly recommend investing in the workshop.
What do you dislike about the product?
Two things: One - the lack of flexibility in user permissions is beyond frustrating. I often have to loosen editing rights to admin level, otherwise other users cannot fully perform their tasks, which puts the integrity of the entire structure associated with the sheet at risk. Two - the sales team and the sales processes. Dealing with the frustrations being created by the sales process made it difficult to make quick and efficient decisions on our investment in the product. At this point, I have coordinated with more than a handful of sales associates - they either don't know enough about their own product, or they avoid answering questions on purpose to push clients into purchasing a Discovery Workshop to get answers. They utilize aggressive tactics, they demonstrate a lack of product knowledge, and there is often an insistence to include services and products that do nothing for the use case.
What problems is the product solving and how is that benefiting you?
Account managers can manage all of their client and project needs from the links/reports within their own dashboards. As the project information is updated, clients receive awareness in real-time within their client dashboards and by automated notification (where applicable). Clients provide their account managers with the information and files via form link to keep their projects moving. It's a very efficient and flexible system for project management for high volume and dynamic task management.
Overall, it is a great tool for collaboration and program management
What do you like best about the product?
collaboration- easy to navigate and learn
What do you dislike about the product?
it hangs when you work with large sets of data;
functions are difficult to understand and write;
folder and workspace structure can be far better
functions are difficult to understand and write;
folder and workspace structure can be far better
What problems is the product solving and how is that benefiting you?
collaboration between hundreds of stakeholders and team members, efficiency in project management
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