Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Essential Management Tool: Easy to Use and Perfect for Daily Data Analysis
What do you like best about the product?
Ease of use, clear visible great tool to management data and analyse. We use it daily as a management tool to track our department activity and pipeline.
What do you dislike about the product?
Haven't really come across any parts that have been challenging so nothing to add here.
What problems is the product solving and how is that benefiting you?
Visibility of pipeline and individual activity tracking
Great Interactive Features, But Rising User Licence Costs
What do you like best about the product?
Interactive working documents, notifications and workflow
What do you dislike about the product?
User licence cost increase and billing model
What problems is the product solving and how is that benefiting you?
Interactive worksheets for users in different locations,
Workflow approval and actions between departments
Workflow approval and actions between departments
Essential for Project Timelines and Ticketing
What do you like best about the product?
I mostly use it to review project timelines that PMs put together. We also use it as a ticketing system and roadmaps. It's a great way to visualize the details for someone like me that tends to see big picture easier, but it also helps my teamembers see the big picture or strategy when they tend to see more of the details within a project.
What do you dislike about the product?
I would like there to be more customization when it comes to creating roadmaps. This would help as I sometimes have to revert back to Lucid and execs want to stay in Smartsheet.
What problems is the product solving and how is that benefiting you?
It definitely helps our teams stay connected with so many different tasks to handle within large scale projects.
Familiar Interface, But Needs Smarter Project Tracking
What do you like best about the product?
I appreciate that it resembles software I am already familiar with, which makes it an easy product for me to use.
What do you dislike about the product?
I really dislike using it, not due to any issues with the product itself, but because it's such a hassle to keep track of which projects I'm working on and to switch between them. Sometimes I work on several projects in a single day, and honestly, I'm just too lazy to record each one manually. It would be helpful if there were a pop-up window that prompted me to specify what I'm working on, or even an AI-powered screen tracker. Some form of automation would make things much easier, since having to enter everything manually is just too annoying.
What problems is the product solving and how is that benefiting you?
I use this to keep track of how much time I spend working on each project.
Project manager
What do you like best about the product?
I appreciate the ability to customize using formulas, much like you can in Excel.
What do you dislike about the product?
I find it disappointing that the standard version does not offer options for selecting the 'earliest date' or 'latest date.' Additionally, it's frustrating that there is no way to connect Smartsheet with the Outlook calendar in real time.
What problems is the product solving and how is that benefiting you?
We experienced challenges when it came to planning and prioritizing work across different projects.
Well-Organized Data, Perfect for Large Projects, Easy to find data
What do you like best about the product?
The data is easy to find. it is disciplined and well organized. Additionally, it is convenient to bigger projects where demand is required. Similarly you can find everything in single page, its awesome.
What do you dislike about the product?
The searching option is useless. For example, when you put CTRL + F, it begins to ask useless commands like type, location etc. it should immediately search to the present page like MS word does. Similarly it should only ask for permission one time.
What problems is the product solving and how is that benefiting you?
For example, i use this for my daily tasks. Its super fast and convenient. It is beneficiary when i have to search something. All is available in one page and you can search and find relevant data. The expanding command is super cool.
Great for Collaboration, But UI Feels Outdated and Some process are Clunky and Time Consuming
What do you like best about the product?
its a relatively easy, central way to collaborate with colleagues on worksheets, and fill in forms for processing
What do you dislike about the product?
manual save, clunky ui, outdated multi step processes to try to do most things. Having been used to using apple ios the ui and functionality seems unnecessarily difficult and clunky.
What problems is the product solving and how is that benefiting you?
Easy central repository for collaborating on team based work
Versatile with Room for Improved Integration
What do you like best about the product?
I appreciate Smartsheet's capability to handle multiple work streams and its ability to be shared easily across teams that are not all part of the same organization. I also find the consulting hours included in the package incredibly beneficial, as they helped streamline our dashboard and optimize how we set up the roll-up of information. Moreover, I value the feature that allows building out dependencies within the worksheet, enabling us to see the ripple effect when things are pushed back. Additionally, the ability to tag milestones and risks and have them roll up clearly into a dashboard is particularly useful. Overall, Smartsheet provides an essential overview for the work we do, which I find very helpful.
What do you dislike about the product?
I find that the integration between Smartsheet and Google Suite is not smooth, making Smartsheet feel like a standalone tool for our projects, rather than being incorporated into our everyday tools. This lack of integration means it's not consistently used for all tasks by everyone involved. Additionally, there is a notable upfront time investment required, which can be a hurdle initially. Another aspect I wish were different is the absence of voice features that could facilitate task management on the go, turning voice inputs into task lists.
What problems is the product solving and how is that benefiting you?
Smartsheet provides an essential overview and helps manage multistakeholder projects by handling multiple work streams and enabling easy information roll-up for clear dashboards.
Great for Collaboration, but Steep Learning Curve
What do you like best about the product?
It’s easy to collaborate and track projects in real time.
What do you dislike about the product?
It can be a bit difficult to learn at first.
What problems is the product solving and how is that benefiting you?
It helps organize projects, automate tasks, and improve team collaboration, saving time and reducing manual work.
Great Templates and Dashboards, but Limited Data Analysis in Smartsheet
What do you like best about the product?
The most useful aspect of Smartsheet is its wide range of templates that can be used for different purposes. From project monitoring and to data tracking and reporting. These templates make it easy to set up structured workflows without starting from scratch. I also find the featured dashboards extremely valuable, as they allow you to create clear, interactive, and visually appealing dashboards that help track progress and present key information effectively. I would add as well its features about automation and collaboration which allows multiple teams to update data in real time
What do you dislike about the product?
While Smartsheet is very useful for organizing and tracking projects, its data analysis and organization capabilities are quite limited. The platform lacks advanced features such as proper pivot tables or more flexible data categorization options. Even compared to basic Excel functions. It can also be difficult to organize and structure large sets of data efficiently within sheets. Additionally, while the form feature is easy to use, it offers very few customization options and limited interaction with users. The forms could be more dynamic and flexible to collect richer and more engaging inputs.
What problems is the product solving and how is that benefiting you?
Although Smartsheet was already in use when I joined the organization, I’ve seen how it helps manage multiple projects and keep everything organized in one place. It makes it easier to track activities, monitor progress, and consolidate data from different teams without relying on multiple spreadsheets or emails. The dashboards and templates also help visualize results and support better reporting, which is very useful for project performance and monitoring work.
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