Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Smartsheet transformed our tracking and executive reporting.
What do you like best about the product?
I use Smartsheet every day—it’s become an essential part of my workflow. One of the biggest wins was migrating our trackers from Excel into Smartsheet, which dramatically improved visibility and organization. The executive team appreciated the cleaner presentation and real-time updates. I can now track cases quickly and access related documents with ease.
The AI-powered customer support is excellent—fast, intuitive, and helpful when troubleshooting or learning new features. Implementation had a bit of a learning curve, but once I got through it, the platform proved to be incredibly flexible and powerful.
The AI-powered customer support is excellent—fast, intuitive, and helpful when troubleshooting or learning new features. Implementation had a bit of a learning curve, but once I got through it, the platform proved to be incredibly flexible and powerful.
What do you dislike about the product?
While Smartsheet is powerful, some advanced features require a learning curve, especially when integrating with external systems or automating workflows. A few UI elements could be more intuitive for new users.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping streamline project tracking and cross-functional collaboration. It’s solving the problem of fragmented communication by centralizing updates, documents, and timelines in one place. For me, it’s especially useful in managing legislative monitoring and internal coordination—keeping everything organized and visible without relying on endless email threads or scattered spreadsheets. It’s also made it easier to share progress with stakeholders and ensure alignment across teams.
Excel Amplified!
What do you like best about the product?
I love the functionality of Smartsheet. It takes the best parts of excel and improves it. The automations and features are easy to use once you get the hang of it.
What do you dislike about the product?
It is a expensive to use for an entire company.
What problems is the product solving and how is that benefiting you?
Smartsheet makes it easy incorporate automations/alerts through different departments in a company. Also, the customizable reporting is excellent!
Good tool
What do you like best about the product?
Web based so not a heavy system application.
Easy to use, structured like most spreadsheets but good configuration management and history records. Ability to attach evidence to entries has also been valuable.
Easy to use, structured like most spreadsheets but good configuration management and history records. Ability to attach evidence to entries has also been valuable.
What do you dislike about the product?
Happy so far based on my experience. Perhaps could improve the general UI presentation to be more modern
What problems is the product solving and how is that benefiting you?
Visibility on a single tool for internal and external stakeholders
Change and config management - better than basic spreadsheets
Change and config management - better than basic spreadsheets
The Best Way to Plan Projects
What do you like best about the product?
I very much enjoy the different features and different views of the of projects that I create. I like that you can setup a status report which helps eliminate other systems.
What do you dislike about the product?
N/A nothing i can think of at the moment.
What problems is the product solving and how is that benefiting you?
Project planning
status reporting
access and ease of review for client
status reporting
access and ease of review for client
An excellent platform for team collaboration
What do you like best about the product?
I really love how easy it is to use given existing familiarity with systems like excel, and how simple it was to set up cross-sheet automations to make sure different deparments are still working synchronously without needing to constantly communicate with each other. We use it daily for all our work and it integrates into our workflow very well. Our representative has also been friendly and responsive.
What do you dislike about the product?
It took a while to get some of our team who are less familiar with spreadsheets comfortable with Smartsheet, and it's not ideal for some of our use cases, just becuase of the formulaic nature of our work. It's still a huge improvement over our prior tasking and collaboration system, however.
What problems is the product solving and how is that benefiting you?
Smartsheet automates how tasks are handled for us by allowing us to set many complex criteria for task prioritisation for our different clients, as well as making sure that our task handling is updated based on whether our client's bills have been paid, while still being straightforward to use and flexible when new challenges arise which require changes in our workflow. It saves everyone time and also gives us a clear and readable record of work performed for clients.
Great at managing workflows and large amounts of data
What do you like best about the product?
Functionality is great. User-friendly layout.
What do you dislike about the product?
Limitations on existing services. Additional subscription/pay required for features.
What problems is the product solving and how is that benefiting you?
Claim workflow towards manufacturers.
Productive and Excellent
What do you like best about the product?
It is very productive for work purposes and helps with organization during meetings.
What do you dislike about the product?
Not much , they just need to keep up with the latest sheets in the near future.
What problems is the product solving and how is that benefiting you?
The most help full part is that you don't need a note taker and progress and data can be shared across to other colleagues effortlessly.
Smartsheet
What do you like best about the product?
I feel like it is comprehensive and easy to use, i use it multiple times a day, very beginner friendly
What do you dislike about the product?
When me and a colleague are filling out the same box at the same time, even if i save it sometimes it wont save
What problems is the product solving and how is that benefiting you?
tracking my work and its progress and updating managers with my work
Simple and practical collaborative work tool
What do you like best about the product?
Ease of use, ability to collaborate
What do you dislike about the product?
The rising price, the free options that become paid
What problems is the product solving and how is that benefiting you?
Share the information in one place, alerts / keep contributors automatically informed, keep track of updates
Highly recommend
What do you like best about the product?
Easy to learn software. I love the automation aspect which is a game changer for small businesses. Using AI in the tool to create difficult formulas was a real value add last year!
What do you dislike about the product?
There really isn't much to dislike but if i could pick anything small it would be primary column not being able to be deleted.
What problems is the product solving and how is that benefiting you?
Currently using SS to house our compliance register shared across our division.
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