I use Smartsheet to streamline our intercompany support process. Instead of sifting through emails, requests go directly into Smartsheet, where we manage and prioritize them. It helps us efficiently estimate projects for sales reps, keeping everything organized in one place and ensuring nothing slips through the cracks.
Smartsheet
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Smarsheet utilisation review
What do you like best about the product?
Many people can access the sheet at one time
What do you dislike about the product?
Can't create dashboards on same sheet & use of pivots is not available
What problems is the product solving and how is that benefiting you?
It helps to gather responses from various peope regarding transportation booking during certain events
A well-defined simple tool for all organisations
What do you like best about the product?
I love how simple it is.. The version we use at least has a simple primary column concept wherein a lot of purpose is served which makes it the better spreadsheet than any other for anyone. Also, I love the cell history part where it is all so easily traced.
The use of e-mail triggers and exporting files in various formats are attractive features as well.
The use of e-mail triggers and exporting files in various formats are attractive features as well.
What do you dislike about the product?
Not much, honestly. At times I just forget to save the changes made and exit the browser which leads to a whole entry or more remaining unsaved and vanishing.
What problems is the product solving and how is that benefiting you?
It's simple and satisfying UI makes it easier than Excel and Google Sheets. The common issue with manual data entry is that it is difficult to maintain accuracy and sanity.
Collaboration and traceability is another plus! User activities, cell history etc. are the features that make us collaborate and track data with ease.
The mail triggers help us assure timely assignment and completion of tasks.
The export options helps the analytics team to do what they do with the comfort of deciding what format is the file is in.
Collaboration and traceability is another plus! User activities, cell history etc. are the features that make us collaborate and track data with ease.
The mail triggers help us assure timely assignment and completion of tasks.
The export options helps the analytics team to do what they do with the comfort of deciding what format is the file is in.
Streamlines collaboration, offers stability, and saves time and energy
What is our primary use case?
How has it helped my organization?
The feature that has most improved my workflow efficiency is the collaboration aspect of Smartsheet. It reduces reliance on emails and facilitates teamwork, which serves as the foundation for utilizing other features like storage and reporting.
What is most valuable?
The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities.
What needs improvement?
Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities. Specifically, the ability to automate and customize reports more efficiently, as well as ensuring that exported reports display properly, especially when printing to PDF, would enhance user experience.
For how long have I used the solution?
I have been using Smartsheet for a year and a half.
What do I think about the stability of the solution?
The stability of Smartsheet is excellent. While there have been occasional short connection issues or downtime, they have been minimal, totaling only a few hours over a year or more.
What do I think about the scalability of the solution?
I would rate the scalability of Smartsheet around an eight out of ten. It is highly scalable with the right personnel and computer literacy in place, but adoption and implementation are key factors. Smartsheet's scalability benefits our organization by accommodating multiple teams with similar functions but different operating styles. It enhances collaboration and organization while providing visibility and reporting features that help gauge productivity and track progress transparently.
Overall, there are over 100 users in our organization, including both licensed users and those with limited access to submitting requests.
How are customer service and support?
The technical support is quite good. I would rate it as an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup experience with Smartsheet around a five or six out of ten. It is not the most intuitive process, and the use of unfamiliar terminology can be confusing. While it is not overly difficult, there is room for improvement in making the setup smoother and more user-friendly.
The deployment of Smartsheet took several months, with a team of around eight to ten department managers involved in the rollout process. Maintaining the Smartsheet solution mainly involves updating reporting and other features annually, typically requiring the assistance of the Smartsheet team.
What was our ROI?
We haven't quantified the ROI percentage-wise yet, but based on the time saved, I would say Smartsheet more than doubles productivity.
What's my experience with pricing, setup cost, and licensing?
I would say the pricing for Smartsheet is not cheap, but it is a good value considering what you get. Basic licenses start around $500 per person, and costs increase for additional premium features.
What other advice do I have?
Smartsheet streamlines collaboration by reducing email clutter and providing a centralized platform for managing requests. It saves time and energy by storing data efficiently and facilitating communication with sales reps. Additionally, it enables tracking and reporting, allowing us to gauge productivity and have a clear snapshot of progress over time.
My experience with the Smartsheet mobile app is generally positive. While it is not as robust as the web-based version, it is convenient for quick checks and accessing essential information on the go.
Overall, I would rate Smartsheet as an eight out of ten.
Useful in creating dashboards
What do you like best about the product?
Its easy to use formulas and create dashboards using smartsheet.
What do you dislike about the product?
Its interface is a bit difficult to understand for new users .
What problems is the product solving and how is that benefiting you?
Smartsheet is useful in creating dashboards and applying formulas which is helping in smooth workflow of processes.
The experience is excellent; we heavily depend on this tool.
What do you like best about the product?
The user interface is quite straightforward, and the simplicity of columns and rows enables easy application of data validation. The automation, reminders, and notifications features are excellent.
What do you dislike about the product?
I feel that the dashboards are somewhat limited and have room for improvement. This constitutes a significant distinction between this tool and other reporting tools.
What problems is the product solving and how is that benefiting you?
Worklog entries can't be present in every instance within systems; we require Smartsheet to handle these entries and share the information across teams, fostering real-time collaboration.
Used it previously and found useful.
What do you like best about the product?
Fosters collaboration and makes project management easy
What do you dislike about the product?
The interface can be made more intuitive to use for a first timer.
What problems is the product solving and how is that benefiting you?
Making collaboration faster and efficient
Step up from Excel!
What do you like best about the product?
The best part about Smartsheet is that its collaborative. The fact that we can add attachments and comments for every row makes collaboration easy to implement.
I'm also like when someone adds a new information to a sheet, smartsheet asks me to reload, which helps in integration of data.
I use Smartsheet every day and every time I use, I find the UI to be very easy to use and familiar.
I'm also like when someone adds a new information to a sheet, smartsheet asks me to reload, which helps in integration of data.
I use Smartsheet every day and every time I use, I find the UI to be very easy to use and familiar.
What do you dislike about the product?
I'd like to have pop up notifications for any changes done on the sheet or row in which I'm tagged. Because the notifications tab seem to have a very detailed notification.
I feel something like tips or new ways to use smartsheet can be shared with the users monthly or bi-weekly for better customer service.
I feel something like tips or new ways to use smartsheet can be shared with the users monthly or bi-weekly for better customer service.
What problems is the product solving and how is that benefiting you?
Firstly, it keeps a track of my data for me, so does a part of my work for me. It keeps my work schedule in check and helps my priortise tasks. Its a proof of my task deliverables and timeline of what was I doing and when. I explains the data to others for me as they can themselves have access to it and collaborate on it.
Smartsheet makes me present my work better. It helps me explain the logic behind my task as it displays the data beautifully.
Smartsheet makes me present my work better. It helps me explain the logic behind my task as it displays the data beautifully.
Much more than Excel
What do you like best about the product?
The UI and the allowance of Excel features along with automations.
The tool helps my team to track data much easier than an Excel file and features like formula integration helps my team to conduct their operations smoothly.
The tool helps my team to track data much easier than an Excel file and features like formula integration helps my team to conduct their operations smoothly.
What do you dislike about the product?
It is restricted in many ways like AI integration within smartsheets could turn out to be a game changer.
What problems is the product solving and how is that benefiting you?
UI helps with the usual appeal which is much better than the classic Excel.
Use of automated notifications on data change helps my team be on track with the projects and tasks that need attention.
My overal data tracking within my team and project management as well as collaborative is supported with Smartsheets.
Use of automated notifications on data change helps my team be on track with the projects and tasks that need attention.
My overal data tracking within my team and project management as well as collaborative is supported with Smartsheets.
Great app for spreadsheet althernatives
What do you like best about the product?
Abilty to auto notify induvidual automatically
What do you dislike about the product?
Interface and Menus could be cleaner. Hard to navigate options
What problems is the product solving and how is that benefiting you?
Multi fuction and User input, cost tracking and dashboard presentaion
A Game-changer for efficient Project Management!
What do you like best about the product?
Customization: we can easily customize options as per our project, automated workflow & the flexibility is impressive.
Best feature about Smartsheet is User-friendly Interface like it is easy to navigate, although it also help the team to work together in real-time overall efficient valuable tool for project management.
Best feature about Smartsheet is User-friendly Interface like it is easy to navigate, although it also help the team to work together in real-time overall efficient valuable tool for project management.
What do you dislike about the product?
Limited Mobile App: Smartsheet although functional in mobile app but not offer same level of functionality & ease.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem in a way of streamlining of work, easily task can be assigned which helps in organized.
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