Smartsheet
SmartsheetExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Clean, concise, and reliable software with room for improvement.
What do you like best about the product?
Smartsheet formulas are fairly easy to incorporate into a sheet and reference other sheets/data. The look and feel of the website and app is smooth. Workspaces are helpful and the "Forms" feature is excellent.
What do you dislike about the product?
Smartsheet limits what values/content you may include in each cell of a sheet. It does not operate like Microsoft Excel - where you may incorporate an image or document into a cell - which took some time to get used to. I wish the cells were a bit more flexible. Also, the "Dashboard" and "Forms" features, while great, do not have much variety in terms of font and theme options. It would be nice to have more options to tailor and customize the Forms and Dashboard spaces.
What problems is the product solving and how is that benefiting you?
Smartsheet makes project groups stay on task and meet deadlines. I value the notification features and the ability to invite secure collaborators to the worksheets. We access and manage sensitive information, and I find the security better than some other CRM software.
Smart and easy to use. Need excel type flexibility in adding math formulas
What do you like best about the product?
Cloud based services, Automation that enable to send reminders. Stay on top of things
What do you dislike about the product?
The interface could have made more engaging to include a markup tool for quick meeting explanations.
What problems is the product solving and how is that benefiting you?
Bringing people together with cloud based interactions
Automation / Being able to attach Docs to rows
What do you like best about the product?
Automation makes my life a lot easier, and anytime I use excel I look for the attachment icon and then remember it only works on smartsheet.
The attachments to rows makes document storage so much easier.
The attachments to rows makes document storage so much easier.
What do you dislike about the product?
I wish you could make tables in smartsheet
What problems is the product solving and how is that benefiting you?
Smartsheet is helping with document storage by allowing me to attach the document to rows
Good and flexible tool for quality management
What do you like best about the product?
It lets me turn messy operations data into real, working registers and dashboards fast (NCRs, UT Defect Rate, WPS, “Projects-test_auto_fill”, Safety walks, etc.).
Forms + picklists + conditional formatting make it easy for non-tech teammates to actually use it—no extra training needed, mostly.
Cross-sheet formulas (COLLECT, JOIN, etc.) give database-like power without a full DB, and automations cut a lot of “can you update this?” chasing.
The API/SDK is solid: I can script updates in Python (update dropdowns, color cells, compute statuses like [EXPIRED]/[ACTIVE]) and integrate with other systems.
Everything—attachments, comments, and history—stays on the row, wich keeps context together.
Forms + picklists + conditional formatting make it easy for non-tech teammates to actually use it—no extra training needed, mostly.
Cross-sheet formulas (COLLECT, JOIN, etc.) give database-like power without a full DB, and automations cut a lot of “can you update this?” chasing.
The API/SDK is solid: I can script updates in Python (update dropdowns, color cells, compute statuses like [EXPIRED]/[ACTIVE]) and integrate with other systems.
Everything—attachments, comments, and history—stays on the row, wich keeps context together.
What do you dislike about the product?
The formula engine is picky: US docs use commas but in EU we need ;, so I hit “UNPARSEABLE” more than I’d like. Data types (text vs number vs date) also bite—VALUE() juggling gets old.
API quirks: you can’t write into Column Formula cells, and errors like “cell.value missing” aren’t very helpful for debugging.
Large sheets and heavy cross-sheet refs can feel slow; limits aren’t always obvious until you bump into them.
Automations are a bit black-box—no real dry-run or clear logs—so troubleshooting is slower than it should be.
I wish there were native row-level permissions and an easier “lookup table → dropdown” feature.
Minor, but the UI for maintaining long picklists is kinda clunky, not fast enought for frequent edits.
API quirks: you can’t write into Column Formula cells, and errors like “cell.value missing” aren’t very helpful for debugging.
Large sheets and heavy cross-sheet refs can feel slow; limits aren’t always obvious until you bump into them.
Automations are a bit black-box—no real dry-run or clear logs—so troubleshooting is slower than it should be.
I wish there were native row-level permissions and an easier “lookup table → dropdown” feature.
Minor, but the UI for maintaining long picklists is kinda clunky, not fast enought for frequent edits.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me to replace dozens of scattered Excel files and manual follow-ups with one connected system. For example, we track welding certificates, NCRs, safety walks, projects, and hours all in one place. Instead of searching through emails or old spreadsheets, I can see status and history instantly.
It also solves the problem of data consistency: dropdowns, formulas, and conditional formatting keep people from entering wrong values. The automations cut a lot of repetitive reminding—Smartsheet sends notifications for me.
For me personally the benefit is big: I can automate updates with Python scripts through the API, so dashboards stay live and management always sees the latest situation. It saves me hours every week and makes our processes look more structured and professional.
It’s not perfect, but it has moved us from reactive “chasing data” mode to proactive “improving processes,” wich is a huge difference.
It also solves the problem of data consistency: dropdowns, formulas, and conditional formatting keep people from entering wrong values. The automations cut a lot of repetitive reminding—Smartsheet sends notifications for me.
For me personally the benefit is big: I can automate updates with Python scripts through the API, so dashboards stay live and management always sees the latest situation. It saves me hours every week and makes our processes look more structured and professional.
It’s not perfect, but it has moved us from reactive “chasing data” mode to proactive “improving processes,” wich is a huge difference.
Smartsheet has a lot more useful features that I can think of
What do you like best about the product?
Lots of automation, lookup tables and functionality
What do you dislike about the product?
It's slowe than a shared Excel file, sometimes it's annoying to switch between tabs.
What problems is the product solving and how is that benefiting you?
Automation solves a lot of manual communication between teams.
Smartsheet has become an essential tool for our team
What do you like best about the product?
Smartsheet is excellent at assigning tasks, which helps with accountability. I also like the clear reporting features to help present KPIs and performance on specific sheets.
What do you dislike about the product?
To start with, it can be quite tricky to explain to other employees how to create reports and manage their own sheets.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us manage projects and tasks effectively and efficiently. Utilising sheets with the reporting function is clearly helping us identify what are the biggest time-consuming areas of the business that my team is focusing on, helping us better manage resources.
Advanced Project Scheduling Tool & More
What do you like best about the product?
I like the near real-time collaboration between colleagues (over MS Project). Pretty intuitive understanding of the tool, little to no need for training.
What do you dislike about the product?
Lacks common excel shortcuts. Real-time is not instantaneous. AI does not create dashboards for my sheets automatically.
What problems is the product solving and how is that benefiting you?
Visualizing a schedule and tasks. Help for a single project resource planning.
How does Smartsheet help turn your hard work into smart work?
What do you like best about the product?
One of the most valuable features of Smartsheet is its collaborative nature. It functions like a spreadsheet but allows multiple users to work on the same sheet simultaneously, eliminating the need to share updated versions manually. Once a page or workspace is shared, collaborators can view real-time updates through the same link, which greatly enhances transparency and efficiency in team workflows.
The automation features to add alerts and notifications are great.
Different views like different chart views are useful sometimes.
We can manage the permissions at different levels like viewer, editor can share or editor cannot share, admin, etc.
The automation features to add alerts and notifications are great.
Different views like different chart views are useful sometimes.
We can manage the permissions at different levels like viewer, editor can share or editor cannot share, admin, etc.
What do you dislike about the product?
While Smartsheet supports real-time collaboration, it can sometimes lead to conflicts when multiple users edit the same row or cell simultaneously, potentially causing data inconsistencies.
As the sheet grows in size, with many rows and columns, the performance tends to degrade. Features like "Find/Search" can become sluggish, and overall loading times increase.
It seems expensive for individuals or small teams because for every additional feature, we have to upgrade or purchase more rights.
Another important thing is that it is still more easy to add a formula in Excel compared to Smartsheet.
As the sheet grows in size, with many rows and columns, the performance tends to degrade. Features like "Find/Search" can become sluggish, and overall loading times increase.
It seems expensive for individuals or small teams because for every additional feature, we have to upgrade or purchase more rights.
Another important thing is that it is still more easy to add a formula in Excel compared to Smartsheet.
What problems is the product solving and how is that benefiting you?
For big projects involving multiple SKUs or tasks with varying turnaround times, manually updating client, every time a task status changes can be time-consuming and inefficient. Initially, we had to export the Smartsheet file and send it as an attachment or screenshot via email.
To streamline this process, we created a dedicated report within Smartsheet that pulled only the relevant data for that specific client and project. By sharing this report directly with the client, they could view real-time updates without needing to request them. This approach significantly reduced the back-and-forth communication, saved time for both parties, and improved overall project transparency and efficiency.
To streamline this process, we created a dedicated report within Smartsheet that pulled only the relevant data for that specific client and project. By sharing this report directly with the client, they could view real-time updates without needing to request them. This approach significantly reduced the back-and-forth communication, saved time for both parties, and improved overall project transparency and efficiency.
Great way to report and share data, in a safely environment to all stakholders
What do you like best about the product?
With smartsheet I can safely share the data dashboards that I build to the stakeholders of the company that I work for and at the same time, I think is an easy tool to be used as a database itself.
What do you dislike about the product?
The fact that you can only copy and past a max of 500 rows
What problems is the product solving and how is that benefiting you?
Is beeing used has common database for all the copanies, and we share our data dashboards directly threw Smartsheet
Very positive
What do you like best about the product?
i like the similarity to excel. its take some key features and made it very easy to transfer excel skills over. collaboration and liking projects with links makes it more useful that excel
What do you dislike about the product?
excel still has an edge as its more simple and much easier to bonce between multiple sheets. moving around in smartsheet feels laboursome. to go from project to project and back to an overview. there needs to be a quicker/more intuative way
What problems is the product solving and how is that benefiting you?
we have a team of 8 with about 120 ongoing design projects and have needed a good method of managing this. we do not have a project manager and expect each employee to manage their own projects. we liked how smartsheets can give concise overviews and dive much further into more details on a project by project bases
showing 361 - 370