Smartsheet
SmartsheetExternal reviews
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I used Smartsheets effectively in the past , but now find its user interface outdated
What do you like best about the product?
critical path, connectivity between different sheets
What do you dislike about the product?
While Smartsheets still offers strong functionality, its user interface could be modernized for a better user experience.
What problems is the product solving and how is that benefiting you?
Project Management
Smartsheet Review
What do you like best about the product?
Smartsheet is a great collaboration tool that was implemented within our organization very quickly. It is easy to use and a person can be very productive with minimal training hours. The use of templates can promote consistency in your PMO office. Smartsheet has been integrated with systems such as Jira, SAP and Power BI with automations and connectors. Tools such as DataMesh make tasks much simpler. We began with 25 users and now have over 300 people in Smartsheet daily.
What do you dislike about the product?
Smartsheet sharing for Guests outside of our organization is a security concern for our company. Customer support sometimes takes days to respond and/or resolve issues.
What problems is the product solving and how is that benefiting you?
Smartsheet has solved information accessibilty, project management and work management for our company. Teams are able to collaborate on projects and share key information to streamline tasks.
Being an online tool the ease of sending notifications to external contractors in particular
What do you like best about the product?
Ease of setting up notifications. Being able to have user who are not fully licensed still being able to view informaiton ensures that data integrity can be mantained by avoid accidental changes to information. This is something users use often and is intutive in design inclduing being able to use color coding to highlight key information it is also a bonus conditional statements can be used to control colour coding. The customer support team are happy to allow us to use the system as we wish but are on hand if we need, there is no push to do things in a certain way, increase users etc.
What do you dislike about the product?
The limitations of being able to copy and paste 500 lines only is a huge disavatnage and slows down some of our data update process. This is partially due to the data provider not providing a useable API to allow us to create a live integration with the data however if we could copy even 1000 rows at a time it would be a huge increase in usability and could cause the implementation uses to increase.
What problems is the product solving and how is that benefiting you?
Notifications to contractors when certifcations expire, this has hugely increase our compliance in this space and helps to put the ownership back on the contrator to make sure we have up to date documentation for them/ their business.
Smartsheet for Market Research
What do you like best about the product?
Top features I enjoy:
- The ability to create multiple forms for a single sheet. This enables my team to input things directly into a sheet OR via the form OR send an email to external parties with a different form that ties into the same sheet.
- The ability to move columns and reshape a sheet even after there are entries, without messing up previous contributions.
- The mobile app is helpful for viewing some things, though not so much for content generation.
- The ability to have custom actions upon completion of a form. We need to rely on some external parties for compliance related issues and being directed to their sites following form completion helps tasks not get skipped.
- The ability to create multiple forms for a single sheet. This enables my team to input things directly into a sheet OR via the form OR send an email to external parties with a different form that ties into the same sheet.
- The ability to move columns and reshape a sheet even after there are entries, without messing up previous contributions.
- The mobile app is helpful for viewing some things, though not so much for content generation.
- The ability to have custom actions upon completion of a form. We need to rely on some external parties for compliance related issues and being directed to their sites following form completion helps tasks not get skipped.
What do you dislike about the product?
Top dislikes:
- I find the data visualizations more complicated than they should be.
- Related to this: the jargon that's used in setting some data visualizations up is needlessly complicated.
- I also find the support - though robust - difficult to navigate. There are 40 minute videos but not shorter answers to what I consider basic questions.
- The pricing tiers are too binary. I'm a small organization with just one other user. We use the product frequently but will never be a power user. We'd happily pay more than our $28/month but we're not even close to being an enterprise user.
- I find the data visualizations more complicated than they should be.
- Related to this: the jargon that's used in setting some data visualizations up is needlessly complicated.
- I also find the support - though robust - difficult to navigate. There are 40 minute videos but not shorter answers to what I consider basic questions.
- The pricing tiers are too binary. I'm a small organization with just one other user. We use the product frequently but will never be a power user. We'd happily pay more than our $28/month but we're not even close to being an enterprise user.
What problems is the product solving and how is that benefiting you?
SmartSheet allows me to take responses from market surveys and compile them all in one place, with plenty of options for sorting in needed directions. Forms generate an interface that I can forward to multiple parties internally and externally and capture needed information.
New to Smartsheet
What do you like best about the product?
The tools available for project management and workflow tracking.
What do you dislike about the product?
Not super intuitive and the applications it can provide are a little nebulous.
What problems is the product solving and how is that benefiting you?
Organizing teams and deadlines
Useful and better than other products I've tried
What do you like best about the product?
Ability to switch between gantt and card views, assign tasks, conditional formatting.
What do you dislike about the product?
cannot assign one task to multiple people, interface is not that intuitive,
What problems is the product solving and how is that benefiting you?
seeing the timelines of multiple projects and tasks in a graphic way
Fit for purpose
What do you like best about the product?
Easy to use, easy to start projects, practical.
What do you dislike about the product?
Compared to the other online-based software we use, it's not a leader in user experience + reports and filtering can sometimes be confusing.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for our SOPs and lodging leave. It's easy to share forms and file documents.
Good Product to use as a ticketing tool
What do you like best about the product?
Our organisation uses it mostly as a ticketing tool, where we receive request from onshore team, work on it and move it out of our bucket.
Good things:
1. Have an interface somehow similar to Excel
2. Formulas similar to Excel
3. Easy to customize
4. Good Cusotmer support
5. Easy to implement
Good things:
1. Have an interface somehow similar to Excel
2. Formulas similar to Excel
3. Easy to customize
4. Good Cusotmer support
5. Easy to implement
What do you dislike about the product?
Cons:
1. Workflow gets disbaled automatically without any reason
2. Lack of advanced formulas
3. Unreliable automations
1. Workflow gets disbaled automatically without any reason
2. Lack of advanced formulas
3. Unreliable automations
What problems is the product solving and how is that benefiting you?
Our organisation uses it mostly as a ticketing tool, where we receive request from onshore team, work on it and move it out of our bucket.
Smartsheet for project management
What do you like best about the product?
It is easy to access from multiple different devices. Once you put everything in order it is easy to create reports which are always up to date.
What do you dislike about the product?
Some functions are limited compared to Excel. For example, you cannot freeze nor hide rows, cannot change format type for cells in same column...
What problems is the product solving and how is that benefiting you?
Project managers can easily organize and share necessary information with their teams
Not intuitive - returned to Excel
What do you like best about the product?
Having a hub for various elements of a large project
What do you dislike about the product?
Not intuitive. The learning curve was too steep for me even after watching youtube videos.
What problems is the product solving and how is that benefiting you?
None. I stopped using it
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