Smartsheet
SmartsheetExternal reviews
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Great Automation and Project Management
What do you like best about the product?
Ease of setting up automation
Project management - having all the related sheets, forms, gantts in the same place
Project management - having all the related sheets, forms, gantts in the same place
What do you dislike about the product?
Takes a long time to set up links to other sheets.
Would be good if you could set up a form to fill in a scorecard.
Would be good if you could set up a form to fill in a scorecard.
What problems is the product solving and how is that benefiting you?
Its a single place to keep KPI scorecards, KPI tracking, Project tracking, Issue management through the forms.
Great Organization and Helpful Dropdowns, but Issues with Data Loss and Dynamic View
What do you like best about the product?
The organization is great. The dropdowns are helpful.
What do you dislike about the product?
If multiple people are on the same sheet at the same time sometimes data can be lost. Can't delete lines in dynamic view.
What problems is the product solving and how is that benefiting you?
Tracking support staff resources.
Visually Seamless with Great Customization
What do you like best about the product?
I appreciate how intuitive Smartsheet is, eliminating the need for extensive training. The ease of setting it up was a significant advantage for me. I enjoy the ability to add several subtasks under each category, which creates a seamless visual when sharing projects with other teams. The customizable options are plentiful, and the templates are both useful and visually appealing.
What do you dislike about the product?
I find Smartsheet's cost too high for most companies to continue purchasing licenses.
What problems is the product solving and how is that benefiting you?
I find Smartsheet enables seamless project creation and sharing with teammates and offers customizable options and intuitive templates, enhancing team communication.
Serice Center Manager
What do you like best about the product?
Simplicity of use and design 1211111111111111
What do you dislike about the product?
Cant find things sometimes. doesn't always integrate well
What problems is the product solving and how is that benefiting you?
Task management and development, so far
Practical and versatile work tool
What do you like best about the product?
The creation of workspaces and the establishment of links between the workspace and the worksheets are done very easily. This tool is really powerful, and we still have many features to explore.
What do you dislike about the product?
Since I started using this tool, it initially offered free licenses, albeit limited, but still functional. Now, this option is no longer available and one is encouraged to subscribe to a paid license. Regarding the features of Smartsheet, I find that creating filters is not as intuitive as on an Excel file. Moreover, the dashboards are not interconnected, or their connection is complicated to set up.
What problems is the product solving and how is that benefiting you?
The robustness of the links between the files (sheets) is really efficient and reliable. Moreover, the file search function proves to be very effective.
Great Step in the Right Direction for Spreadsheets
What do you like best about the product?
The most valuable feature is being able to use the information across various dashboards. This makes implementation much more effective.
What do you dislike about the product?
Sometimes, transferring information into maps or other applications can be challenging.
What problems is the product solving and how is that benefiting you?
Its helping me take equipment requests and put it into data for end of year purchasing decisions
Good for people who need spreadsheet features and simultaneous access
What do you like best about the product?
I truly value the way everyone can access and work together on spreadsheets in real time. This feature has significantly improved the efficiency and smoothness of our workflow.
What do you dislike about the product?
When working with large amounts of data, loading and saving can take longer than anticipated. In contrast to Google Docs, changes made by other users are not visible in real time—you have to refresh the page to see updates. Additionally, the editing and filtering tools could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Communication about work progress and keeping other departments updated are important aspects to consider.
Great for Beginners, But Setup Needs Work
What do you like best about the product?
I appreciate Smartsheet's ability to seamlessly integrate portfolio, program, and project management into a single, easy-to-use platform. Its collaborative features simplify work management across functional teams, making it accessible for users to build, understand, and adopt solutions quickly. The platform's real-time collaboration and diverse workflow capabilities, including various views like Kanban and timeline, significantly enhance usability and adaptability for different working styles.
What do you dislike about the product?
I found the initial setup of Smartsheet to be confusing, which led to a mismatched implementation that wasn’t aligned with our needs. Despite having implementation support, we had to reengineer and redesign everything after three months due to a lack of understanding of the platform's capabilities and limitations. Moreover, I would like to see the introduction of a data model for portfolio, program, and project management that automatically links sheets with primary and foreign keys for seamless automation and reporting.
What problems is the product solving and how is that benefiting you?
Smartsheet provides a foundational platform for program portfolio management and fosters easy-to-adopt work management across teams, enhancing capability from zero to one or two, and supporting collaboration and solution building.
Okay, but took away some tools that made things easier
What do you like best about the product?
I like that I can look thorough all of our sheets by searching, and can find LOT numbers, article numbers, and find it quickly. I love that our whole team can access all the files, and more than one person can make adjustments or additions to the sheets and everyone can see the updates in real time.
What do you dislike about the product?
One of the things that was taken away was the always open search bar. Something that I used every single day, extensively. It now adds significant time to my work that I have to click the looking glass emoticon on the right side of the screen to get the search bar open. Also, when I do search within the same Smartsheet, the Smartsheet then brings me to what I requested, but doesn't keep my place on the actual smart sheet. My company uses Smartsheet extensively, and me after looking up what I needed to has to scroll all the way back to get the data I needed. These updates have made your software less useful and more time consuming. Let alone the ease of use has become less and less.
What problems is the product solving and how is that benefiting you?
Our office manager and our sales associate are trying and testing out more features to see what clicks best with our business and what additional features we can add to make our work day more seamless.
Good platform for collobration
What do you like best about the product?
The ability to use an input form to populate a spreadsheet & have controls on who can make changes to a variety of cells/columns.
What do you dislike about the product?
It is less user friendly in for formatting than other similar products for filters, searching and formatting.
What problems is the product solving and how is that benefiting you?
Allowing different teams to work on the same item and collaborate better without duplication of work. Allows for tracking and approvals prior to moving on in the process.
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