Smartsheet
SmartsheetExternal reviews
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Great platform for sharing data and managing complex schedules
What do you like best about the product?
I really enjoy the ability to create dashboards from scratch with very user friendly forms. The forms are also very useful for creating employee application or other employee related tracking services.
What do you dislike about the product?
There isnt much that I dislike about the product. It does a great job at what it's meant to do. There is always room for more integrations with specific systems or developing more features like the barcode scanning for inventory management.
What problems is the product solving and how is that benefiting you?
Smartsheet assists with managing our busy job schedules, and making it very easy for crew leaders to find all they need before working with customers. It also allows easy data collection for employee incidents, feedback, kudos, surveys ..etc
Great collaboration tool
What do you like best about the product?
Easy for everyone to access the same Smartsheet. There are never issues with the file being locked or many people using the same SmartSheet simultaneously. I love how cells can instantly be highlighted when changing the status. It is much better than Excel for collaboration.
What do you dislike about the product?
They do take time to build initially. I have not looked into any templates for starters, but I believe they need to be modified to get the SmartSheet exactly how we need it.
What problems is the product solving and how is that benefiting you?
Quickly see who is assigned to what task. It is a great communication tool that is easy to update and keep current. It is also easy to share with partners outside of my company for cross-collaboration.
User friendly and very customizable.
What do you like best about the product?
I like the background integration with an "excel" type format. It is very user-friendly for people of all experience levels and can be tailored easily to different people and roles.
What do you dislike about the product?
It would be nice to have a little more options in terms of pop-ups or reminders when something is changed or edited between reports or sheets that isn't necessarily sending to an email.
What problems is the product solving and how is that benefiting you?
Smartsheet is my teams main form of scheduling for the Engineering staff and the floor staff. It allows every member of our team to have their own schedule view while still collaborating on each project.
I love Smartsheet
What do you like best about the product?
Smartsheets automations and workflow tools have revolutionized the way we do business! These are features that we have come to rely on and as we grow as company, I am getting more and more requests to add new Smartsheets!
What do you dislike about the product?
The customer service is horrible. The sales team was helpful during the decision making process but it is virtually impossible to get decent help from the support team. Thankfully, there are LOTS of videos online and I can usually figure it out but I should be able to ask a support member as time is precious. Spending hours to find answers can be extremely frustruating.
What problems is the product solving and how is that benefiting you?
Being able to develop custom workflows that can be reported on have made it easy for the team to know what they are responsible for. It also helps management to easily see the work assigned to a resource and if they are doing what is expected. It also allows for alerts to be sent when KPIs are not being met so management only needs to look at certain things when there are issues OR when there are high goals met so we can congratulate the team!
Smartsheet Has Changed How We Work, But We Aren't Using It to Its Full Potential
What do you like best about the product?
- Ability to quickly set up a worksheet and format it with consistency
- Ability to easily collaborate with all project stakeholders
- Ability to hold stakeholders accountable
- Be able to track progress and feedback in real-time, with the ability to maintain history of progress/communication
- Ability to easily collaborate with all project stakeholders
- Ability to hold stakeholders accountable
- Be able to track progress and feedback in real-time, with the ability to maintain history of progress/communication
What do you dislike about the product?
- Not as flexible as Excel when formatting/laying out cells
- Haven't yet figured out how to maintain a database of multiple projects and types of data; and then be able to use it for analysis
- Haven't yet figured out how to maintain a database of multiple projects and types of data; and then be able to use it for analysis
What problems is the product solving and how is that benefiting you?
- Coordination weekly meetings, including "hot list" deliverables and issues
- Organizing, communicating and solving complex budgeting and value management challenges
- Allows better collaboration tools to help keep stakeholders accountable and on task, with the ability to track and look back at participation/communication/decision making
- Organizing, communicating and solving complex budgeting and value management challenges
- Allows better collaboration tools to help keep stakeholders accountable and on task, with the ability to track and look back at participation/communication/decision making
Smartsheet Pros and Cons
What do you like best about the product?
I like the ability to be able to make schedules easily for the team and pull information together through multiple sheets.
What do you dislike about the product?
The learning curve is difficult on how to pull information together and it takes time to learn all the nuances. I wish it was easier to navigate and use.
What problems is the product solving and how is that benefiting you?
It is helping me make schedules easily and the gant chart feature makes it easy to visualize timelines to share with our teams.
Smartsheet is a Useful Tool
What do you like best about the product?
Smartsheet is very easy to navigate for beginners to the workforce, making learning Smartsheet a breeze. Smartsheet is used daily for business tasks and has been very helpful in gaining more knowledge of the business and how our team is doing. We use this daily to track orders, employee performance, retailer performance, etc.
What do you dislike about the product?
The only downside I can think of when it comes to using Smartsheet is that sometimes their frequent updates aren't helpful. When searching for something now within Smartsheet, it brings up multiple unrelated items, which makes it harder to find what you're looking for.
What problems is the product solving and how is that benefiting you?
Smartsheet makes sharing data between multiple work locations and employees easier, making work a breeze. It's also very easy to compile data and form reports using this tool.
The program is very efficient and it makes project management easy.
What do you like best about the product?
I like that I am abe to see all of the projects that I am working on all at once. Also, I am able to assign others to projects that I am working on. We are able to keep each other updated with status notes.
What do you dislike about the product?
I do not like the search function anymore. I liked the old one better. It is hard to find projects that I worked on in the past. There are too many prompts that open up. My whole team is experiencing this issue. I wish that you all consulted clients before changing that search engine.
What problems is the product solving and how is that benefiting you?
Smartsheet is making project implementation and execution possible. Other teams in the department request Marketing projects through our Smartsheet form, and their requests directly flow into our Ad-Hoc Smartsheet sheet. Once it goes into that sheet, all of us can review and assign others to that project. We have five power sheets describing projects that are Planned, Active, need assignment, or Complete.
Flexible Tool to keep complex Teams and Projects on Track
What do you like best about the product?
Flexible Collaboration and Views.
It is easy to add Clients, team members and other teams within a organization to get a holistic and/or detailed view of a Project, specific Tasks and next steps.
Easy to integrate with WebSupport Forms for clients that feed into central Lists and Dashboards for the Team efficiently assign appropriate and available parties.
It is easy to add Clients, team members and other teams within a organization to get a holistic and/or detailed view of a Project, specific Tasks and next steps.
Easy to integrate with WebSupport Forms for clients that feed into central Lists and Dashboards for the Team efficiently assign appropriate and available parties.
What do you dislike about the product?
It depends on the Host, but some notifications are sent out too frequently and are managed for all the Users.
A more personalized notification approach would be very helpful.
A more personalized notification approach would be very helpful.
What problems is the product solving and how is that benefiting you?
High visibility into Team members availability, upcoming work, Project Budget and Overflow.
Easily rolling important Dataviews up into Dashboards and informing clients in a real-time approach.
Easily rolling important Dataviews up into Dashboards and informing clients in a real-time approach.
Very helpful tool in managing projects
What do you like best about the product?
I like usign Smartsheet to manage my projects because it's easy to create both RAID lists and detailed project plans, using different templates. It's great to track activities and assign them to your coworkers.
What do you dislike about the product?
Small things like the fact that you can't change the text format of only few words/sentences inside a cell but you need to apply the same format to the whole box, and you can't filter by color the content of the columns. I also find the search function not very useful and intuitive.
What problems is the product solving and how is that benefiting you?
Useful to track down all the activities related to a project, dividing them in categories and assigning key dates and people to them. Easy to customize the layout, much better experience than a normal spreadsheet.
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