Smartsheet
SmartsheetExternal reviews
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I love Smartsheet
What do you like best about the product?
Smartsheets automations and workflow tools have revolutionized the way we do business! These are features that we have come to rely on and as we grow as company, I am getting more and more requests to add new Smartsheets!
What do you dislike about the product?
The customer service is horrible. The sales team was helpful during the decision making process but it is virtually impossible to get decent help from the support team. Thankfully, there are LOTS of videos online and I can usually figure it out but I should be able to ask a support member as time is precious. Spending hours to find answers can be extremely frustruating.
What problems is the product solving and how is that benefiting you?
Being able to develop custom workflows that can be reported on have made it easy for the team to know what they are responsible for. It also helps management to easily see the work assigned to a resource and if they are doing what is expected. It also allows for alerts to be sent when KPIs are not being met so management only needs to look at certain things when there are issues OR when there are high goals met so we can congratulate the team!
Smartsheet Has Changed How We Work, But We Aren't Using It to Its Full Potential
What do you like best about the product?
- Ability to quickly set up a worksheet and format it with consistency
- Ability to easily collaborate with all project stakeholders
- Ability to hold stakeholders accountable
- Be able to track progress and feedback in real-time, with the ability to maintain history of progress/communication
- Ability to easily collaborate with all project stakeholders
- Ability to hold stakeholders accountable
- Be able to track progress and feedback in real-time, with the ability to maintain history of progress/communication
What do you dislike about the product?
- Not as flexible as Excel when formatting/laying out cells
- Haven't yet figured out how to maintain a database of multiple projects and types of data; and then be able to use it for analysis
- Haven't yet figured out how to maintain a database of multiple projects and types of data; and then be able to use it for analysis
What problems is the product solving and how is that benefiting you?
- Coordination weekly meetings, including "hot list" deliverables and issues
- Organizing, communicating and solving complex budgeting and value management challenges
- Allows better collaboration tools to help keep stakeholders accountable and on task, with the ability to track and look back at participation/communication/decision making
- Organizing, communicating and solving complex budgeting and value management challenges
- Allows better collaboration tools to help keep stakeholders accountable and on task, with the ability to track and look back at participation/communication/decision making
Smartsheet Pros and Cons
What do you like best about the product?
I like the ability to be able to make schedules easily for the team and pull information together through multiple sheets.
What do you dislike about the product?
The learning curve is difficult on how to pull information together and it takes time to learn all the nuances. I wish it was easier to navigate and use.
What problems is the product solving and how is that benefiting you?
It is helping me make schedules easily and the gant chart feature makes it easy to visualize timelines to share with our teams.
Smartsheet is a Useful Tool
What do you like best about the product?
Smartsheet is very easy to navigate for beginners to the workforce, making learning Smartsheet a breeze. Smartsheet is used daily for business tasks and has been very helpful in gaining more knowledge of the business and how our team is doing. We use this daily to track orders, employee performance, retailer performance, etc.
What do you dislike about the product?
The only downside I can think of when it comes to using Smartsheet is that sometimes their frequent updates aren't helpful. When searching for something now within Smartsheet, it brings up multiple unrelated items, which makes it harder to find what you're looking for.
What problems is the product solving and how is that benefiting you?
Smartsheet makes sharing data between multiple work locations and employees easier, making work a breeze. It's also very easy to compile data and form reports using this tool.
The program is very efficient and it makes project management easy.
What do you like best about the product?
I like that I am abe to see all of the projects that I am working on all at once. Also, I am able to assign others to projects that I am working on. We are able to keep each other updated with status notes.
What do you dislike about the product?
I do not like the search function anymore. I liked the old one better. It is hard to find projects that I worked on in the past. There are too many prompts that open up. My whole team is experiencing this issue. I wish that you all consulted clients before changing that search engine.
What problems is the product solving and how is that benefiting you?
Smartsheet is making project implementation and execution possible. Other teams in the department request Marketing projects through our Smartsheet form, and their requests directly flow into our Ad-Hoc Smartsheet sheet. Once it goes into that sheet, all of us can review and assign others to that project. We have five power sheets describing projects that are Planned, Active, need assignment, or Complete.
Flexible Tool to keep complex Teams and Projects on Track
What do you like best about the product?
Flexible Collaboration and Views.
It is easy to add Clients, team members and other teams within a organization to get a holistic and/or detailed view of a Project, specific Tasks and next steps.
Easy to integrate with WebSupport Forms for clients that feed into central Lists and Dashboards for the Team efficiently assign appropriate and available parties.
It is easy to add Clients, team members and other teams within a organization to get a holistic and/or detailed view of a Project, specific Tasks and next steps.
Easy to integrate with WebSupport Forms for clients that feed into central Lists and Dashboards for the Team efficiently assign appropriate and available parties.
What do you dislike about the product?
It depends on the Host, but some notifications are sent out too frequently and are managed for all the Users.
A more personalized notification approach would be very helpful.
A more personalized notification approach would be very helpful.
What problems is the product solving and how is that benefiting you?
High visibility into Team members availability, upcoming work, Project Budget and Overflow.
Easily rolling important Dataviews up into Dashboards and informing clients in a real-time approach.
Easily rolling important Dataviews up into Dashboards and informing clients in a real-time approach.
Very helpful tool in managing projects
What do you like best about the product?
I like usign Smartsheet to manage my projects because it's easy to create both RAID lists and detailed project plans, using different templates. It's great to track activities and assign them to your coworkers.
What do you dislike about the product?
Small things like the fact that you can't change the text format of only few words/sentences inside a cell but you need to apply the same format to the whole box, and you can't filter by color the content of the columns. I also find the search function not very useful and intuitive.
What problems is the product solving and how is that benefiting you?
Useful to track down all the activities related to a project, dividing them in categories and assigning key dates and people to them. Easy to customize the layout, much better experience than a normal spreadsheet.
Simple but robust
What do you like best about the product?
Smartsheet performs like many of the tools I'm used to using every day like excel but has the ability to do so much more. The integrations and automations are where the tool really shines.
What do you dislike about the product?
There is somewhat of a ramp-up period in order to get the tool to do exactly what you're looking for and it's not exactly intuitive once you're using the tool.
What problems is the product solving and how is that benefiting you?
Much of our department has standardized on Smartsheet, which has done wonders for collaboration across our teams. Smartsheet helps keep us aligned across many activities, and with automation, our sheets can inform others with calendars, tasks, comments, and file uploads.
Doing things our way
What do you like best about the product?
We use SS in a way that it wasn't really intended. But the support staff are alway so helpful even though we don't follow the best practices. It makes tracking jobs with our clients super easy and with the full history of each site.
What do you dislike about the product?
The cost has risen since I first opened an account is a bit crippling. It is also not clear enough that a single paid user can share any number of sheets without incurring addition costs.
What problems is the product solving and how is that benefiting you?
Just keeping everyone on the same page. With easy access at any time using a browser or mobile. Also the tracking of each site history is so important as well as the accountability.
Powerful Process Automation Toolkit
What do you like best about the product?
I have been using Smartsheet for over seven years and have brought it with me (instituted as a standard tool) in my last job change 4 years ago. I love the ability to create custom automation solutions that fit my exact business needs. I am able to take the repetitive (and often forgotten) managerial tasks that I have within my organization and use automated emails, alerts, and updates to keep projects moving forward. This allows me, as a manager, to concentrate on solving problems rather than asking for updates and approvals. The capability of the tool has quickly spread throughout my engineering organization and is now used across many different businesses and in diverse ways.
What do you dislike about the product?
I would like to see the variety of widgets and customization within Dashboards expanded. I find that I am able to make very good reports and automation to communicate my messages, but the dashboards do not reach the refined level of communication and capability that I would like. Additionally, I would like to see faster feature additions and increased formula and formatting options to further manipulate my data and the way that it is represented. There are many times that I have a specific implementation need, consult the forums, and find that there are a large number of people asking (for many years) for the same feature, but it has still not been added.
What problems is the product solving and how is that benefiting you?
Smartsheet has become our go-to Gantt chart and project tracking tool. We use it to not only automate our New Product Introduction process, but also be the repository for testing data as the solutions are validated and marked complete. Additionally, we use Smartsheet as an Action Tracker for customer issues. We use the Comments feature to stay up to date with progress and have greatly appreciated the new "Latest Comment" cell feature.
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