Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Quite useful and easy to navigate
What do you like best about the product?
I enjoy using SmartSheet as it is user-friendly and intuitive. It is a fast and easy way to work on the same document with multiple colleagues without having to send and resend the document via email.
What do you dislike about the product?
The only thing I do not like about Smartsheet is the use of Filters. For some reason, sometimes the filters do not work very well and can be a bit annoying.
What problems is the product solving and how is that benefiting you?
It helps me to keep my files online, easily reachable and accessible from anywhere. It is very helpful to simply share a link with whoever I wish to collaborate with, instead of sending the document via email which I found cumbersome. This also helps keep track of the latest version of the document, I do not need to check if my document is the same as my collaborator's, since we are both working on the same document online.
Easy to manage a lot of stuff at one place
What do you like best about the product?
One view page with all informations. Click on anyone and go inside to see details. Task cam be updated and submitted to close from the same sheet only. Awesome !!
What do you dislike about the product?
Alerts even if the job is not above in priority order. Alerts even when you are off the job. It should sense from the login into the computer whether the person is available to see the alert or not.
What problems is the product solving and how is that benefiting you?
It does not allow to forget, which is a very good thing. It allows you to manage the projects, Task, Portfolio and entire work. This has been very helpful (though at times irritating due to continuous alert) in completing the jobs methodically
Versatile and user friendly
What do you like best about the product?
Smartsheet is very cost effective, easy to use and versatile. The most enjoyable facet is the ability to edit and redesign on the fly simply and quickly. Ease of integration is also very useful.
What do you dislike about the product?
Understanding what Smartsheet is about and what it's designed to do there isn't much I dislike. There are small things that I can do on Excel that don't carry over to Smartsheet that would be helpful (Hiding rows for example) but I'm sure as these things are requested they will be implemented.
What problems is the product solving and how is that benefiting you?
Having the flexibility to created and automate the information in a tailored way for me is fantastic, Also the ability to share information in multiple ways in an easy to read format is highly regarded.
Project Manager
What do you like best about the product?
The user experience. The views are friendly and it´s easy to use and share.
Most of the customer also like the experience to use Smartsheets for project plans.
Most of the customer also like the experience to use Smartsheets for project plans.
What do you dislike about the product?
It´s not so friendly to set up specific date with TIME for the activities, or at least I don´t fully understand that functionally, but doing some manual adjustments.
What problems is the product solving and how is that benefiting you?
It is very easy to share and very easy to collaborate using Smarsheets. It has different views (Gantt,Grid, Calendar, Card) so it´s very useful to drive Projects.
Preferred PM Tool
What do you like best about the product?
If you are used to managing projects in Excel, Smartsheet is the best tool to transition to, IMO. It has the no-nonsense approach but with a lot of really great tools and smart functionalities built in. I love being able to easily set up dependencies, set durations, run reports off of my sheets, and create dashboards. I just find the UI more functional and intuitive than a lot of other PM platforms that might be more visually appealing (like Monday or Asana).
What do you dislike about the product?
Linking between sheets isn't as intuitive as I'd like. I've also had instances where it would be helpful to be able to create sections within a single sheet, but that becomes nearly impossible with the static header column names.
What problems is the product solving and how is that benefiting you?
Given the broad use abilities, we're able to use one tool for several different departments and uses. This, in turn, fosters comfort and confidence in the tool so that we're all empowered to look for and use other department tools/calendars we may need to leverage to inform our work. The jira integration is also very useful in automating a lot of work across teams and platforms
Great Project Management Tool
What do you like best about the product?
I like the multiple roles I can create and give each different permissions through workapps
I like that it's a collaborative tool so that multiple members of my team can update a document
I really enjoy the forms aspect
I like that it's a collaborative tool so that multiple members of my team can update a document
I really enjoy the forms aspect
What do you dislike about the product?
There are some features that I think would be really helpful, like being able to copy a single cell instead of an entire row, or being able to make the automatic email notifications more customizable
What problems is the product solving and how is that benefiting you?
It's helping with transparency and constant requests from updates from our business partners. We're able to keep them informed in real-time and keep the team accountable for deadlines and who is owning what next steps.
Seems Simple, but is so Powerful
What do you like best about the product?
Smartsheet is a great way to track projects, create project plans, set up dashboards, automate processes and organize information. I have been impressed with the customizability of the tool. It takes some time to learn all of the features and functions, so I think having an SME on the team that manages your smart sheet instance is best. I have taken this role with my team and built out a lot of automation, saving our team a lot of manual update work for leadership reporting.
What do you dislike about the product?
Smartsheet has so many features and functions that it can be a little overwhelming at first if you are trying to build out processes for your projects. However, I will say that they have a lot of educational material to help with the learning process.
What problems is the product solving and how is that benefiting you?
One of the major problems that Smartsheet has solved for my team is the automation of project reporting to leadership. Project managers used to have to complete a weekly spreadsheet with project updates manually. I created an automated report that pulls all appropriate information from active projects into several views that are beneficial for the leadership team. This reduced the manual burden on the project managers and brought more organized information together for leadership review.
Smartsheet Customization
What do you like best about the product?
Our company is using Smartsheet in multiple ways, a project management tool, budgeting, forecasting, etc. I think what I have liked best about this program is the ability to customize it to fit our needs from start to finish. The Smartsheet team is always extremely quick to respond and mindful of our time on meetings to get any issues/questions resolved
What do you dislike about the product?
There are a few limitations we have run into with Smartsheet such as our reports exceeding 1,000 sheets which at 1,000 sheets we get an automated message that some data may not be captured. We have been working with our SmartSheet TAM for a workaround.
What problems is the product solving and how is that benefiting you?
Smartsheet has been solving our capacity issues. For our stakeholders we need to know just how much someone can take on at a given time/day and also how much time should be allotted for a specific task. We are given tools such at the "task reports" or "resource views" to help with solving who on the team is available or who on the team can take on more
Great tool that fills many team needs
What do you like best about the product?
I mostly use Smartsheet as a Kanban-style task board for my team. It works very well for this purpose and everyone is comfortable and satisfied with using it. We've even implemented some automated dashboarding to report on progress to upper management. We also use Smartsheet to allow other teams to request projects and tasks for my team and to track progress on their requests.
What do you dislike about the product?
We try to use Proof reviews, but they are often cumbersome and irritating to reviewers who don't use Smartsheet as much as my team. Also, I wish there was an easier way to duplicate tasks.
What problems is the product solving and how is that benefiting you?
Tracking tasks and projects is a good 70% of the benefit for my team. We want to use it for more project collaboration but have met some resistance outside my department.
Streamlined, Easy way to Collaborate and Track Data
What do you like best about the product?
I really like how easy it is to use and how intuative the software is. I also really like how I am able to control individual users' permissions to ensure that people are not modifying data I don't want them to change. I have created spreadhseets, timelines and trackers using Smartsheet and each setup and distribution has been very easy.
What do you dislike about the product?
Sometimes Smartsheet can be very slow depending on the volume of data you are trying to manage at a given point in time. It can be very frustrating, especially when working on time-sensitive projects.
What problems is the product solving and how is that benefiting you?
We needed a way to share data across multiple areas of the business with people working in different countries/time zones. Smartsheet allowed for us to create documents and share them with the necessary users while managing their permissions. There is also the ability to see the history in particular cells so you can track changes and reverse errors by being able to see who changed what and when.
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