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Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
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  • 1
  • 3 star
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  • 2 star
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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Mechanical or Industrial Engineering

A user-friendly MS Project...and More!

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
It's so user friendly. The interface is clearer and all the options and buttons look simplier. It also seems to cope better with updates and changes to your project plan - it seems to be more versatile than (my experience with) MS Project, for example.

It's also a great colaborative tool, being online, and having the option to have free accounts, you can include all of your team, everyone can work on the same project timelines and they can all link together seamlessly.
What do you dislike about the product?
It doesn't have all the features of a program like MS Project - but it also has additional functionality that Project doesn't have, like different types of sheets that can link into each other.

It is annoying how it closes down features for those in your team who don't have a paid license - but it's still cheaper than Project.
What problems is the product solving and how is that benefiting you?
Smartsheet is allowing us to easily move to easy-access collaborative working, allowing us to quickly and easily make project timelines (large and small scale) and then share and collaborate on these throughout the business. The linking features are also great, and because it's hosted as an internet service, there's no issue in the linking about where the sheets are saved etc.


    Sapphire B.

Easy to Use and great for collaboration

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
Easy to set up and collaborate online with users. Easy to create a smartsheet but the forms and the automation is the simple bit which makes it so much more efficient. for example being able to trigger other boxes being completed which arent even seen by the form submitter. makes it slick and easy
What do you dislike about the product?
Having to share a main sheet with people you only want to see the report for. means that hidden or confidential parts from the main sheet are able to be seen by report users. graphs on dashboards i struggle to get my head around so would be good if they improved this.
What problems is the product solving and how is that benefiting you?
Smartsheet gives a unique position of a tool able to be quickly edited, built upon etc without a professional or 3rd party. yet on the same hand has the structure which helps support users but also restricts users from being able to work completely unstructured.


    Ryan C.

Effortlessly Managing Customer data and Tasks with Smartsheet

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
1) Cost-effective: Because Smartsheet is a cloud-based application, there is no need to install any hardware or software before using it. There are no up-front charges or continuing maintenance costs, making it a cost-effective option for companies of all sizes.
2) Enhanced Working together colleagues may cooperate more successfully and effectively using Smartsheet's real-time updates and notifications. It is simpler to keep track of a task's specifics and deadlines when users can comment, give tasks, and monitor progress all inside the platform.
What do you dislike about the product?
Learning curve: The number of functionality and customizability choices available in Smartsheet might make it difficult for novice users to get started. Despite the platform's comprehensive documentation and training materials, getting started might be challenging.
What problems is the product solving and how is that benefiting you?
Smartsheet data has help me to keep a database of my customer information and is readily available to upload to various other software that requires me to key in manually. This has has help me prevent any time wasting knowing my data is stored in the cloud.


    Public Safety

Great Tool for Collaboration and Automation

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
I personally use smartsheets to log and track international shipments.

We have it set up to remind staff when new products are coming in, the API feeds into our ERP to update expected arrivals and the suppliers are able to update Ex-Factory dates via a fortnightly form.
What do you dislike about the product?
It is not nearly as powerful as excel, and requires some creative solutions for some work. But for the most part if you use its strengths rather than worrying about what it is missing it is a very helpful tool.
What problems is the product solving and how is that benefiting you?
It automates a lot of the follow up emails, reminders, and recording of information that I would otherwise have to track manually myself. So it is ultimately saving a lot of time and streamlining processes.


    Taylor H.

Streamline project management and increase productivity

  • May 14, 2023
  • Review provided by G2

What do you like best about the product?
I like the versatility of SmartSheets and its ability to be customized for different organizations. Its integrations with popular applications also facilitate effective collaboration between teams, increasing overall productivity! The reporting capabilities are also great; it's incredibly useful for measuring progress or quickly tracking changes. In addition, because SmartSheets is easy to use, but allows for complex processes to be created if needed, I appreciate that I can customize my project management solutions to fit my organization's needs and use them effectively regardless of my level of experience with project management software.
What do you dislike about the product?
I am very disappointed in the absence of time-based availability calendars within Smartsheet. Integrating an application such as Float into the system would allow for automated assignment of people to roles and provide teams with instant access to useful information about current resources - an invaluable asset when planning project timelines.
What problems is the product solving and how is that benefiting you?
I was often overwhelmed by the stress of trying to keep track of my schedule and remember important tasks. SmartSheet has helped alleviate this pressure by providing me with a reminder feature that keeps me on top of ongoing tasks.


    Evan B.

Evan review

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
The best think about smartsheet for me is the way the GANT charts are. I find them very useful as it keeps my work on track whilst simultaneously letting my colleagues know where im at also.
What do you dislike about the product?
The user Interface i find that it is sometimes hard to navigate especially when i first began using it but over time i have gotten used to it so i would recommend giving it enough chance
What problems is the product solving and how is that benefiting you?
It is helping me with the organisation of projects and what i can help with my team and where they are at throughout the project therefore making the project be more efficient.


    Samuel N.

A Very helpful tool which makes work more efficient

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
The ease of use and helpful layout to assist with workflow. By providing an easy and quick way to have multiple people in a team contribute to the system it makes keeping up to date a better and smoother experience.
What do you dislike about the product?
Can be hard to navigate with a remote desktop or similar tools. Gantt chart timelines are sometimes hard to look at with the amount of information on stange and would be helpful to be able to manipulate the view more
What problems is the product solving and how is that benefiting you?
Making it easier to document progress and collaborate on work projects. It increases the likelihood of people updating the smartsheet as opposed to old systems and makes it not feel like a hard admin task.


    Matthew G.

Smartsheet is a really clever way to plan ahead and to track work on multiple projects.

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
I like that I can track a project and freely extend or shorten any timespans that will push back or bring forward other items.
What do you dislike about the product?
I don't like the volume of emails I get about reminders for tasks.
What problems is the product solving and how is that benefiting you?
It helps me have defined start and end dates to work to and I can set those up however I please. It has given me the ability to work with others so I know what they've done and when they're likely to finish.


    Mechanical or Industrial Engineering

Using Smartsheet for management of Design Engineering

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
What is most beneficial about Smartsheet is its easy-to-use interface. Everything is very intuitive and simple to learn. You don't really need to train anyone how to use it as it's pretty obvious

I also love the depth of capabilities; you can pretty much do anything on it and ask it to do everything you need! I like that you can link up sheets very easily and create your own custom work flows. You can effectively create your own system on it which is awesome
What do you dislike about the product?
A couple of things I dislike about smartsheet

There is no back or forwards button. So when jumping through sheets you have to re-navigate back to previous sheets you were on or use the browser back button. Whilst using the browser back button works okay, there is the uncertainty that it will load a previous page without refreshing it. What would be really useful is a little preview button showing previous sheets you were working on, or a back and forwards button

You can only access through a browser, whereas a desktop app would be really useful. It would be far easier to keep open and pin it to your task bar. I’m aware that a Chrome Extension is available which allows this but in certain organisations these things are restricted.

Make Gannt charts simpler to view. Whilst Smartsheet can be really great for building complex gannt charts, it’s not so good for building very simple ones, where you want to use it in a presentation. Often I resort to Excel or something similar to build myself a very visual timeline. It would be nice to have the option to do a very simple & visual timeline.
What problems is the product solving and how is that benefiting you?
For our design process we have standard timelines (project workflows), so it’s great to be able to have a ‘timeline template’ and then copy this out to various projects – whilst also refining the template where needed

Assigning people to tasks works well as they can clearly see when tasks are upcoming for them, which is great

We use Smartsheet a lot for task management. It’s very quick and easy to add tasks and manage their status. It’s great to be able to see these tasks as ‘cards’ too so it’s more visual, this is great to see who’s working on what project and how much workload they have on. Being able to move the cards from one person to another is really helpful and easy to do – speeds up workflow!

What Smartsheet really overcomes is collaborative working too, allowing people to work on the same file/sheet at the same time, which is restrictive in traditional office based applications. This really helps makes sure people are working to the latest information and actions


    Information Technology and Services

Smartsheets - Empowers team collaboration and a useful project management tool

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
What I enjoy most about Smartsheets is the user friendly interface and flexibility to customise each sheet to your own needs. It's also great for collaborating with other teams and enables me to track different aspects of projects including plans, budgets, RAID items, Actions etc.
What do you dislike about the product?
I feel resource planning could do with some improvements. Ideally I'd like to be able to manage a portfolio of projects and see resource capacity and constrains more easily. Smartsheets does not currently allow me as a PM to plan in working hours and instead defaults to days.

It would be great to have smartsheet workbooks with multiple sheets within a single file.
What problems is the product solving and how is that benefiting you?
Smartsheets allows me to track multiple aspects of projects within a single area and allows me to easily manage access and encourage collaboration between broad project teams. (sometimes working with third parties). We've built a variety of templates in the tool to utilise it as a toolkit for project managers. e.g For project plan templates, RAID logs, Actions logs, Stakeholder Engagement Plans etc, etc.