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Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
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  • 1
  • 3 star
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  • 2 star
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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Mechanical or Industrial Engineering

Using Smartsheet for management of Design Engineering

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
What is most beneficial about Smartsheet is its easy-to-use interface. Everything is very intuitive and simple to learn. You don't really need to train anyone how to use it as it's pretty obvious

I also love the depth of capabilities; you can pretty much do anything on it and ask it to do everything you need! I like that you can link up sheets very easily and create your own custom work flows. You can effectively create your own system on it which is awesome
What do you dislike about the product?
A couple of things I dislike about smartsheet

There is no back or forwards button. So when jumping through sheets you have to re-navigate back to previous sheets you were on or use the browser back button. Whilst using the browser back button works okay, there is the uncertainty that it will load a previous page without refreshing it. What would be really useful is a little preview button showing previous sheets you were working on, or a back and forwards button

You can only access through a browser, whereas a desktop app would be really useful. It would be far easier to keep open and pin it to your task bar. I’m aware that a Chrome Extension is available which allows this but in certain organisations these things are restricted.

Make Gannt charts simpler to view. Whilst Smartsheet can be really great for building complex gannt charts, it’s not so good for building very simple ones, where you want to use it in a presentation. Often I resort to Excel or something similar to build myself a very visual timeline. It would be nice to have the option to do a very simple & visual timeline.
What problems is the product solving and how is that benefiting you?
For our design process we have standard timelines (project workflows), so it’s great to be able to have a ‘timeline template’ and then copy this out to various projects – whilst also refining the template where needed

Assigning people to tasks works well as they can clearly see when tasks are upcoming for them, which is great

We use Smartsheet a lot for task management. It’s very quick and easy to add tasks and manage their status. It’s great to be able to see these tasks as ‘cards’ too so it’s more visual, this is great to see who’s working on what project and how much workload they have on. Being able to move the cards from one person to another is really helpful and easy to do – speeds up workflow!

What Smartsheet really overcomes is collaborative working too, allowing people to work on the same file/sheet at the same time, which is restrictive in traditional office based applications. This really helps makes sure people are working to the latest information and actions


    Information Technology and Services

Smartsheets - Empowers team collaboration and a useful project management tool

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
What I enjoy most about Smartsheets is the user friendly interface and flexibility to customise each sheet to your own needs. It's also great for collaborating with other teams and enables me to track different aspects of projects including plans, budgets, RAID items, Actions etc.
What do you dislike about the product?
I feel resource planning could do with some improvements. Ideally I'd like to be able to manage a portfolio of projects and see resource capacity and constrains more easily. Smartsheets does not currently allow me as a PM to plan in working hours and instead defaults to days.

It would be great to have smartsheet workbooks with multiple sheets within a single file.
What problems is the product solving and how is that benefiting you?
Smartsheets allows me to track multiple aspects of projects within a single area and allows me to easily manage access and encourage collaboration between broad project teams. (sometimes working with third parties). We've built a variety of templates in the tool to utilise it as a toolkit for project managers. e.g For project plan templates, RAID logs, Actions logs, Stakeholder Engagement Plans etc, etc.


    Helen N.

Good experience with Smartsheet

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
I find the most helpful part is being kept informed of what is happening around the business and up-to-date with client information. When parts are due and if any have been delayed, I also like the reminders very helpful.
What do you dislike about the product?
I don't think there is much to dislike about Smartsheet, unless we all put a lot of information it can get overlooked but that is more to do with us as a company, than with the software.
What problems is the product solving and how is that benefiting you?
If I have a problem with a client, I can add the relevant person i.e. technical or sales to ask them directly what the problem is and they will then come back to me within a few hours, the good thing about this is not only am I getting my answer, I also have it recorded somewhere of that answer.


    John C.

Bringing order to chaos

  • May 12, 2023
  • Review provided by G2

What do you like best about the product?
I love interacting with my entire team and controlling workflows with conversations, reminders and priorities. The power of the proofing tool and brand folder for managing multiple assets is an absolute win for a marketing department.
What do you dislike about the product?
My only gripe is that whenever one views attachments per line item, the attachment panel brings up the entire sheet instead of the attachments per line. This can cause one to upload assets to the entire sheet and not the line item - leading to missing assets amongst the team,
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us connect both internal and external teams to align for cadence and project delivery. It is the central point for our teams to connect and ensure we meet deadlines timeously.


    Computer Software

Pretty solid all round experience

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
The side-by-side view of the spreadsheet and Gantt is helpful for visualising the types of projects I run. It is relatively free-form when compared to other project management tools which allows me to run my projects in my own way rather than being somewhat confined by the system
What do you dislike about the product?
There is a bit of a learning curve when jumping in - some things don't seem to work as intuitively as I would initially expect however with a bit of playing up or looking up tutorials it doesn't take too long to pick up
What problems is the product solving and how is that benefiting you?
Creating a visual aspect to estimate and timeline spreadsheets, this is useful for showing to clients and stakeholders as well as keeping view on how things are running fro ma high-level


    Seamus O.

Collaborative planning and cross functional working made easy

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
I like the functionality of smartsheets and once you learn the specific formulas you can use, you can really take advantage of the software. It backs up often and is very easy to link to other projects within a programme which is an invaluable asset to have.
What do you dislike about the product?
Some functions are still missing between smart sheets and MS Project, and linking cells could be made more accessible. There are still things you cant do with formulas that are easy to do on Project. It would be effective to lock specific cells to projects within the programme.
What problems is the product solving and how is that benefiting you?
Smartsheets is an effective cost-efficient tool that ticks the vast majority of my requirements from the day to day use. Once you take advantage of the free training in the package, you can learn the tips and tricks to simplify daily use. I like how you can create reports and pull out key information required for presenting status. I would like further training to take this to the next level.


    Andrew A.

The ultimate tool for group collaboration

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
I find Smartsheet to be incredibly useful in helping us simplify and streamline our processes. The interface is intuitive, making it easy for anyone on my team to quickly start creating sheets and building custom workflows or request notifications that fit the exact needs of their particular project. I also appreciate the ability to upload fillable PDFs so that they can be easily linked to all relevant records - all without an expensive license fee! Overall, Smartsheet is an indispensable productivity tool that has allowed us to collaborate more effectively while achieving our desired results with greater efficiency.
What do you dislike about the product?
I find Smartsheet lacking in certain areas. Specifically, I am frustrated by the inability to resize my Gantt view to better visualize timelines. Additionally, navigating the platform often results in me being thrown back to the dashboard as soon as I try to scroll to the left - a definite hindrance when it comes to completing reports and summaries. Hopefully, improvements are on the horizon
What problems is the product solving and how is that benefiting you?
Smartsheet has helped me and my team collaborate more efficiently on client initiatives. Its intuitive interface makes it easy to quickly create the specialized reports we need, saving us valuable time and energy that can be focused elsewhere.


    Johan R.

SmartSheet helps you build automated workflows and gives you neat visualisation.

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
SmartSheet is an excellent way to visualize what needs to be said or monitored over time. With built-in functions to connect data sources, create forms, and do publishing - things can be automated.
What do you dislike about the product?
It isn't always easy to get started with SmartSheet, and there's a learning curve to get used to all the tools and behaviours of SmartSheet. You can "mimic" things like "Trello" cards but with the drawback of not having auto-save. You can use integrations to pull data from different sources, but it sometimes comes at a cost. As there's nothing else like SmartSheet, you may end up with timely customisations to move out of in case you'd have to move to another platform.
What problems is the product solving and how is that benefiting you?
SmartSheet helps me as an enhanced note-taking portal, which helps me keep track of what people in my team are doing and when. It also helps us work on team goals with several subtasks to make up a common bigger goal. So in that sense, it also works as a collaboration tool making our progress visible to everyone in the team. With the automation built in, I can create forms triggered either by me or by different rules, like deadlines or if a request is coming in. The associates can then respond to that form, and the data is automatically populated in the right place. These forms can even be made mobile phone friendly. The benefits for me as a manager are that it improves visibility, enhances collaboration, and increases efficiency.


    John K.

Smart sheet group work.

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
The comments system and having all the relevant conversations in one place. It is also helpful to be notified by email so you don't miss anything. The forms I can send to customers is also beneficial.
What do you dislike about the product?
I don't find the gantt view very helpful, really. I don't think that is a problem with the system. I just don't have much use for it. Not a lot of negatives to say.
What problems is the product solving and how is that benefiting you?
We are a small organisation with people in it with varied roles. We don't need to call each other or have meetings constantly, and we can see where we are at with a project.


    Information Services

SmartSheet is a great way project management and automation tool!

  • May 11, 2023
  • Review provided by G2

What do you like best about the product?
I like how easy it is to create workflows and automations in a sheet. My team and I use SmartSheet to manage several data delivery workflows for clients and it (1) keeps us on track, (2) allows us to send client emails based on data from the sheets.
What do you dislike about the product?
The one thing I don't like about SmartSheet is how you can't share an entire folder with someone. You would need to individually share certain sheets within a folder, but you're not able to share an entire folder (with the files inside).
What problems is the product solving and how is that benefiting you?
SmartSheet allows me to manage my tasks and let everyone in my team know what everyone is doing. It also allows me to send emails to clients, based on a workflow, with just one click.