Smartsheet
SmartsheetExternal reviews
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Good experience with Smartsheet
What do you like best about the product?
I find the most helpful part is being kept informed of what is happening around the business and up-to-date with client information. When parts are due and if any have been delayed, I also like the reminders very helpful.
What do you dislike about the product?
I don't think there is much to dislike about Smartsheet, unless we all put a lot of information it can get overlooked but that is more to do with us as a company, than with the software.
What problems is the product solving and how is that benefiting you?
If I have a problem with a client, I can add the relevant person i.e. technical or sales to ask them directly what the problem is and they will then come back to me within a few hours, the good thing about this is not only am I getting my answer, I also have it recorded somewhere of that answer.
Bringing order to chaos
What do you like best about the product?
I love interacting with my entire team and controlling workflows with conversations, reminders and priorities. The power of the proofing tool and brand folder for managing multiple assets is an absolute win for a marketing department.
What do you dislike about the product?
My only gripe is that whenever one views attachments per line item, the attachment panel brings up the entire sheet instead of the attachments per line. This can cause one to upload assets to the entire sheet and not the line item - leading to missing assets amongst the team,
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us connect both internal and external teams to align for cadence and project delivery. It is the central point for our teams to connect and ensure we meet deadlines timeously.
Pretty solid all round experience
What do you like best about the product?
The side-by-side view of the spreadsheet and Gantt is helpful for visualising the types of projects I run. It is relatively free-form when compared to other project management tools which allows me to run my projects in my own way rather than being somewhat confined by the system
What do you dislike about the product?
There is a bit of a learning curve when jumping in - some things don't seem to work as intuitively as I would initially expect however with a bit of playing up or looking up tutorials it doesn't take too long to pick up
What problems is the product solving and how is that benefiting you?
Creating a visual aspect to estimate and timeline spreadsheets, this is useful for showing to clients and stakeholders as well as keeping view on how things are running fro ma high-level
Collaborative planning and cross functional working made easy
What do you like best about the product?
I like the functionality of smartsheets and once you learn the specific formulas you can use, you can really take advantage of the software. It backs up often and is very easy to link to other projects within a programme which is an invaluable asset to have.
What do you dislike about the product?
Some functions are still missing between smart sheets and MS Project, and linking cells could be made more accessible. There are still things you cant do with formulas that are easy to do on Project. It would be effective to lock specific cells to projects within the programme.
What problems is the product solving and how is that benefiting you?
Smartsheets is an effective cost-efficient tool that ticks the vast majority of my requirements from the day to day use. Once you take advantage of the free training in the package, you can learn the tips and tricks to simplify daily use. I like how you can create reports and pull out key information required for presenting status. I would like further training to take this to the next level.
The ultimate tool for group collaboration
What do you like best about the product?
I find Smartsheet to be incredibly useful in helping us simplify and streamline our processes. The interface is intuitive, making it easy for anyone on my team to quickly start creating sheets and building custom workflows or request notifications that fit the exact needs of their particular project. I also appreciate the ability to upload fillable PDFs so that they can be easily linked to all relevant records - all without an expensive license fee! Overall, Smartsheet is an indispensable productivity tool that has allowed us to collaborate more effectively while achieving our desired results with greater efficiency.
What do you dislike about the product?
I find Smartsheet lacking in certain areas. Specifically, I am frustrated by the inability to resize my Gantt view to better visualize timelines. Additionally, navigating the platform often results in me being thrown back to the dashboard as soon as I try to scroll to the left - a definite hindrance when it comes to completing reports and summaries. Hopefully, improvements are on the horizon
What problems is the product solving and how is that benefiting you?
Smartsheet has helped me and my team collaborate more efficiently on client initiatives. Its intuitive interface makes it easy to quickly create the specialized reports we need, saving us valuable time and energy that can be focused elsewhere.
SmartSheet helps you build automated workflows and gives you neat visualisation.
What do you like best about the product?
SmartSheet is an excellent way to visualize what needs to be said or monitored over time. With built-in functions to connect data sources, create forms, and do publishing - things can be automated.
What do you dislike about the product?
It isn't always easy to get started with SmartSheet, and there's a learning curve to get used to all the tools and behaviours of SmartSheet. You can "mimic" things like "Trello" cards but with the drawback of not having auto-save. You can use integrations to pull data from different sources, but it sometimes comes at a cost. As there's nothing else like SmartSheet, you may end up with timely customisations to move out of in case you'd have to move to another platform.
What problems is the product solving and how is that benefiting you?
SmartSheet helps me as an enhanced note-taking portal, which helps me keep track of what people in my team are doing and when. It also helps us work on team goals with several subtasks to make up a common bigger goal. So in that sense, it also works as a collaboration tool making our progress visible to everyone in the team. With the automation built in, I can create forms triggered either by me or by different rules, like deadlines or if a request is coming in. The associates can then respond to that form, and the data is automatically populated in the right place. These forms can even be made mobile phone friendly. The benefits for me as a manager are that it improves visibility, enhances collaboration, and increases efficiency.
Smart sheet group work.
What do you like best about the product?
The comments system and having all the relevant conversations in one place. It is also helpful to be notified by email so you don't miss anything. The forms I can send to customers is also beneficial.
What do you dislike about the product?
I don't find the gantt view very helpful, really. I don't think that is a problem with the system. I just don't have much use for it. Not a lot of negatives to say.
What problems is the product solving and how is that benefiting you?
We are a small organisation with people in it with varied roles. We don't need to call each other or have meetings constantly, and we can see where we are at with a project.
SmartSheet is a great way project management and automation tool!
What do you like best about the product?
I like how easy it is to create workflows and automations in a sheet. My team and I use SmartSheet to manage several data delivery workflows for clients and it (1) keeps us on track, (2) allows us to send client emails based on data from the sheets.
What do you dislike about the product?
The one thing I don't like about SmartSheet is how you can't share an entire folder with someone. You would need to individually share certain sheets within a folder, but you're not able to share an entire folder (with the files inside).
What problems is the product solving and how is that benefiting you?
SmartSheet allows me to manage my tasks and let everyone in my team know what everyone is doing. It also allows me to send emails to clients, based on a workflow, with just one click.
Smartsheet allowed us to manage all our projects in a effective way
What do you like best about the product?
With smartsheet we can manage both widespread small and less frequent large projects productively and effectively.
The dashboards allow me to see the whole status in a very fast way.
Automation let me be alerted when I need to.
The dashboards allow me to see the whole status in a very fast way.
Automation let me be alerted when I need to.
What do you dislike about the product?
Sometimes, to cover specific needs on reports and dashboards, I must add new columns, add automatizations, and mix with other reports to achieve what I was looking for.
What problems is the product solving and how is that benefiting you?
We must face two kinds of projects; the most frequent are small projects that require fewer resources but run in parallel. The other kind is more significant projects requiring many resources and more complex project management. Smarsheet has allowed us to manage both types of projects simultaneously.
Project Management Tool but not a spreadsheet replacement
What do you like best about the product?
The managing of projects and the ability to change views between Gantt, calendar and grid is really helpful. We've also been able to use the API to integrate via Zapier with our Zendesk system.
What do you dislike about the product?
Conditional formatting can't be copied or rules applies to multiple columns, this can mean building dashboards with lots of columns (such as 31 for the days of a month) can be really manual and time consuming.
What problems is the product solving and how is that benefiting you?
Gives a central view for managing projects but also provides the checkpoint between our internal systems and then when and what to invoice via finance. Alerts and workflow linked to project dates are also helpful in having the system manage the team rather than having to check on lots of things over and over manually.
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