Smartsheet
SmartsheetExternal reviews
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One of my favorite tools
What do you like best about the product?
Easy to use, great project management tool, easy to share workspaces, clean feel and look. I use it almost everyday.
What do you dislike about the product?
Some of the additional features are hard to figure out. An example would be notifying my email when I get submissions.
What problems is the product solving and how is that benefiting you?
Streamlining all answers from franchisees for our marketing team.
A simple, cheaper alternative to MS Project/P6
What do you like best about the product?
It’s very simple, intuitive and user friendly, I am mostly using it as a planning tool and it’s been incredibly easy to hit the ground running with it
What do you dislike about the product?
The “workspace” and overall views can sometimes be confusing
What problems is the product solving and how is that benefiting you?
As previously mentioned, I use it for planning and producing GANTT charts and programmes very easily and I even baselined and used it to track a whole project to completion, worked very well, it has many other options but that’s how I am using it
Great
What do you like best about the product?
The project management is the best tool por it
What do you dislike about the product?
sometimes it is a bit slow to load the content
What problems is the product solving and how is that benefiting you?
It helps me follow my projects
Great platform for project management and workflow tracking.
What do you like best about the product?
Smartsheet makes project management and workflow tracking effortless and automation features such as reminders, alerts and form-based task submissions save a lot of time. Smartsheet is flexible enough to handle everything from from asset tracking to content calendars.
What do you dislike about the product?
Some more advancements can be made. There's nothing much that I like least about Smartsheet.
What problems is the product solving and how is that benefiting you?
Smartsheet is a solid and exceptional tool for project management and workflow tracking. It is easy to use, has numerous features and excellent customer support. I like the fact that it allows collaboration and it rarely disappoints.
My Experience with Smartsheet
What do you like best about the product?
I really enjoy how interactive Smartsheet is when you want to keep team members engaged and on track with their tasks as it sends comments and reminders.
The vast array of Dashboards makes it very easy when ready to present progress.
In addition Smartsheet University is a good resource tool in studying the capabilities available.
The vast array of Dashboards makes it very easy when ready to present progress.
In addition Smartsheet University is a good resource tool in studying the capabilities available.
What do you dislike about the product?
The one area that could use improving is the "Baselines" Functionality. It would be great if it would adjust when more line items are added to the schedule as those are left without a baseline and if you start over then you lose all the original baselines
What problems is the product solving and how is that benefiting you?
Resource Management and Allocation to existing and new projects
easy to use tool
What do you like best about the product?
I like the ease of us of smartsheet vs excel
What do you dislike about the product?
formatting can sometimes be difficult to use
What problems is the product solving and how is that benefiting you?
onboarding to train new employees with checklist
Easy for beginners!
What do you like best about the product?
It's easy to follow for beginners and to set up forms, which is my primary use. Publishing/sharing the links is very easy and my staff have a very easy time completing the form and submitting it back to me. It also very nice to have everything in one easy to find and access and view location instead of having to look all over the place.
What do you dislike about the product?
I would like on demand training sessions for the different aspects of Smartsheet. I'm sure there is a lot more that I could be doing with the software, but am unsure where to even start.
What problems is the product solving and how is that benefiting you?
I coordinate the events at my office, so I use Smartsheet to have people sign up and send pertinent information needed for specific events. It keeps everything in one location, organized by the event so it's easy to have multiple signups going at the same time and keep everything straight. It also stores past forms so I can easily duplicate for the next year/event as needed.
Streamlined Project Planning and Execution
What do you like best about the product?
I appreciate how Smartsheet enables improved planning and execution of projects by allowing detailed tracking through creating fields like status, date, in progress, backlog, and user assignee. I find creating workspaces and project spaces particularly intuitive. Overall, Smartsheet works well for my team in organizing and executing project timelines.
What do you dislike about the product?
n/a
What problems is the product solving and how is that benefiting you?
I use Smartsheet to plan projects and timelines effectively, improving execution and tracking project details.
Great, but need expertise
What do you like best about the product?
You could connect Smartsheet files with Power BI. Customize columns. Create forms available to share with users.
What do you dislike about the product?
License limitations and graphics options.
What problems is the product solving and how is that benefiting you?
Maintain records.
A Flexible and Powerful Tool for Team Collaboration
What do you like best about the product?
Smartsheet offers a great balance between flexibility and structure. I use it frequently—almost daily—for managing service delivery projects, tracking milestones, and collaborating across teams. The ease of implementation was impressive; we were able to get up and running quickly without needing extensive training. Its automation features, real-time updates, and integrations with tools like Microsoft Teams and Outlook make it a central part of our workflow. Customer support has also been responsive and helpful whenever we’ve needed assistance.
What do you dislike about the product?
While Smartsheet is powerful, it can be a bit overwhelming for new users. The interface isn’t always intuitive, and some advanced features—like reporting and automation—require a deeper understanding to use effectively. Managing permissions across multiple sheets can be tedious, and performance can lag with very large datasets. Also, while customer support is good, documentation could be more detailed for complex use cases. Despite these downsides, we still use it regularly because of its overall value.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage and track lease processing requests from American Tower markets efficiently. It centralizes communication, allowing us to receive, update, and close cases in a transparent and organized way. This improves turnaround time, reduces miscommunication, and gives stakeholders real-time visibility into case status—ultimately supporting smoother operations in Oracle.
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