Smartsheet
SmartsheetExternal reviews
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Smartsheet is very good value for the money
What do you like best about the product?
I like the simple format and ability to change it ourselves. I like how the data connects to many different report opportunities (making it possible to customize for different user needs).
What do you dislike about the product?
I don't like customer support after the initial setup. The free service is complicated. The paid for service is only available in large chunks that are tied to a time limit. I wish it was easier to get help and provide a service for paid help in smaller increments (such as pay for what we need).
What problems is the product solving and how is that benefiting you?
Smartsheet is keeping out company organized and contributing to a central data set. This focuses us on the same specific goals.
Powerful platform for project management and data analysis
What do you like best about the product?
The most valuable part of Smartsheet is the way you can import, process, and share data in a huge variety of ways. Being able to integrate metrics into project management and create custom dashboards is great for efficiency and planning.
What do you dislike about the product?
The wealth of features also brings in a fair amount of complexity. We ended up hiring a specialist to get Smartsheet to do everything we knew it was capable of. Also, the spreadsheet-like interface doesn't always behave the way one would expect it too (i.e., like Excel).
What problems is the product solving and how is that benefiting you?
The primary problem Smartsheet is solving is our previous inability to customize project management and integrate data. Smartsheet was also the only platform that satisfied the requirements of all departments, enabling previously impossible levels of sharing and collaboration.
Has improved project management tasks and collaboration more effectively.
What do you like best about the product?
I would say that the most helpful feature is its intuitive spreadsheet-like interface, which has been easy to use for me and allows me to communicate and work together more effectively with my team members. The overall upsides are teamwork and productivity, I would say.
What do you dislike about the product?
The biggest downside is that people unfamiliar with spreadsheet applications could find themselves on a learning curve and get the hang of the interface. Also, looks like it is specialized for specific industries or use cases.
What problems is the product solving and how is that benefiting you?
It has helped solve the lack of visibility by helping me keep track of project progress, deadlines, and critical information across the different projects we have at the organization. For example, customizing a report that I keep track of progress every single week for active projects.
Smartsheet makes organizing our video pipeline clean and simple
What do you like best about the product?
I like that you can easily reassign and/or change the date of tasks without disrupting other entries, and can create specific views & filters for meetings, so you don't have to worry about showing irrelevant or "classified" information to the wrong people. You can also easily interact within these filters (reassigning, changing dates, altering details) without getting kicked out to the unfiltered feed.
What do you dislike about the product?
Sometimes it is difficult to create the custom automations that you want for your team. The user-friendly options are very limited, and while I knew there were other ways to create automations, I didn't figure out how to use them until I took the Smartsheet course included in my company's subscription. (Though those courses were extremely helpful.)
What problems is the product solving and how is that benefiting you?
The biggest problem Smartsheet solves for us is the fact that we are a team of writers, editors, campaign managers, and visual designers that have very different tasks/needs, yet often interact with one another and need to communicate/collaborate to make projects possible. Smartsheet let's us each create our own views/filters that are helpful to our individual processes, and let us easily communicate with one another within the comments of specific tasks (to minimize confusion), upload drafts, review, and approve all in one row of a smartsheet! (Those tasks used to use email, reviewing software, spreadsheets, and more, and had much more downtime/misunderstanding.)
Very helpful! Use for project management, forms, Gantt charts, etc
What do you like best about the product?
It is easy to use and can be collaborative (invite colleagues to edit or review). I can use the forms to track requests and log request, while using the Gantt feature to track timelines. There is additional functionality that allows for a customizable dashboard to track metrics.
What do you dislike about the product?
Mostly intuitive, but some formulas are difficult or require additional sheets to be made in order to execute. However, there is a great user guide that is very helpful.
What problems is the product solving and how is that benefiting you?
Not necessarily "solving problems" but rather offering an alternative to excel or google forms is nice. The multifunctionality and automated features help free up my time to concentrate on other efforts/activities while trusting reminders/alerts will be received by the appropriate personnel.
Easy to use, love the automation.
What do you like best about the product?
Smartsheet is easy to use because it functions almost like Excel, which most people have experience with. It is, however, better than excel for project management purposes. I am able to assign tasks and automate reminders, which saves me and others time.
What do you dislike about the product?
There are some functions I wish were available (and maybe they are - it's possible that I just don't know). For example, I cannot seem to hide a row, there is a limit to the number of characters in a row title, and copying and pasting data from an excel sheet needs to be done in groupings of 500.
What problems is the product solving and how is that benefiting you?
Smartsheet's automation features allow me to send task reminders and late notifications very easily. When running projects with moving parts and a large number of people, this feature saves me time from sending calendar invites, emails/pings, and late reminders.
Smartsheet is a flexible and easy to use tool for Project Management
What do you like best about the product?
Small learning curve, flexibility for configuring project plans and other sheets, intuitive workflow functionality for notifications and other common tasks, much less complex than many project management tools.
What do you dislike about the product?
Limited functionality, particularly related to connecting to other data sources and advanced workflows. Sometimes it can be difficult to find the sheets you've created if you are not careful with your folder structures. Some team members are resistant to adoption and believe Excel is easier to use and share.
What problems is the product solving and how is that benefiting you?
Smartsheet helps myself and my project teams keep on track and ensure that all project work is being address, tracked, and completed. Reporting and linking across sheets helps focus not just on individual projects but also from a program or portfolio perspective.
Smartsheets is a Dynamic Support Tool
What do you like best about the product?
I like how Smartsheets offers several ways for me to view my data. I appreciate how easy it is to access things like cards, Gant sheets, and even excel style forms all for the same data set. They also make it very easy to flip between these different viewing styles, which helps me a lot when trying to visualize information in different ways.
What do you dislike about the product?
It can be challenging to add sub-steps to a task or project that I've recorded in SmartSheets. It would be better if there were an easy way to create simple indents for sub-step information to help break up the data more when viewing it in Gant Charts or Excel Forms.
What problems is the product solving and how is that benefiting you?
Smartsheets is helping me by giving me a centralized location to document a large amount of project information and details. It helps me track deliverables and communicate deadlines and ownership to my team. It improves collaboration and communication.
Solid product, great for team workflow and project tracking
What do you like best about the product?
Smartsheet is a great way to capture the data needed to keep projects, large and small, moving within and across teams/departments. The intricacies of combining sheets and being able to create reports off of said sheets make communication much easier across a company.
What do you dislike about the product?
One thing that keeps popping up for us is that we need a better way to capture multiple file uploads within a form. What I mean by that is, you can only use the file upload field once within a form, and often we find it would be useful for it to show up more than once within a form because we may ask about uploading a financial document in a particular section and then later in the form need marketing collateral to be uploaded. From a usability standpoint, it would be best to keep a field for upload in the "finance" portion of the form and then create another spot for upload within the "marketing" portion of the form so that they user logically answers in order, rather than having the upload in one spot and trying to write help text that says to put ALL possible materials into that field. I hope that makes sense!
What problems is the product solving and how is that benefiting you?
Cross-department project tracking. Project intake. Project status. On-boarding.
Templates and use cases for days!
What do you like best about the product?
I find the product support and template options to be extremely helpful. As a project manager, I have encountered many business needs that Smartsheet was able to meet, such as project and portfolio management, policy management, and prioritization and strategy matrices. I'm tech savvy, but not a pro at spreadsheet manipulation and linking, but I had no problem utilizing Smartsheet's free online resources and customizing them for my particular application. Additionally, if I had a problem I could reach a human being who listened and talked me through it, offering helpful suggestions and knowledge.
What do you dislike about the product?
The downsides of Smartsheet for me are sometimes self-inflicted... because I'm able to get creative with the forms and documents, I have built dependencies and links in that are overly complex. So you can be your own worst enemy! Start simple.
What problems is the product solving and how is that benefiting you?
Workflow automation has been the biggest business solution for me. When working with limited resources (human and otherwise), efficiency and sustainability have to be baked in. From reminders to notifications, and even signatory and approval workflows, Smartsheet has helped to minimize the administrative work of monitoring and has actually reduced the number of emails flying about.
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