What do you like best about the product?

I primarily use Smartsheets to build new processes and timelines for cross-functional collaboration. I am not an official project manager, but I lead the development of projects that require detailed steps and responsibilities that Smartsheet technology helps guide. Rather than starting from scratch with each campaign I activate, I can easily repurpose timeline templates for all projects with complicated overlapping responsibilities contingent on steps throughout the process.

What do you dislike about the product?

I have not had the time to learn ALL of this platform's capabilities, but I have heard they are also helpful! I know they offer training to learn more, but I have not had the time.

What problems is the product solving and how is that benefiting you?

Collaboration, timelines, contingent process steps, cross-functional responsibilities, and overall project management. I no longer waste time creating a process or timeline for each project but can alter and adapt the current one for future needs.

What do you like best about the product?

I love that you can click on cells and review its history. With so many people involved and moving pieces it's helpful to be able to do your own detective work and always have a paper trail of what's going on.

What do you dislike about the product?

There's no option to sort data only for yourself. Sharepoint/Excel has an option where if you make a change to the sheet, like sorting, filtering, etc. it will ask you if you want everyone to see these changes or only for yourself. I come back to sheets that are out of wack all the time. Although Smartsheet is used at my company, not many people understand little technical things like this, which mess up my formats and sheet overall. This would not be a problem if you could "revert" back to previous versions, but I have not figured that out yet.

What problems is the product solving and how is that benefiting you?

Smartsheet provides our group with the ability to group mass amounts of data and also to build reports with specific data. We've transferred a lot of things in Excel over to Smartsheet; it is much more organized and better streamlines the process. We've avoided duplicating tasks and data, can better manage permissions, and are minimizing the amount of sheets or reports to keep track of.

What do you like best about the product?

Easy to work with multiple people, can perform multiple different functions. and help function is great.

What do you dislike about the product?

Starting out it can be intimidating, and templates are too vague

What problems is the product solving and how is that benefiting you?

We use it for scheduling, equipment management, request, and project management. It is the tool we use most in Lab operations.

What do you like best about the product?

I like that multiple users can be in the sheet making updates at once. I like the automation and integration available with Outlook.

What do you dislike about the product?

Sorting is not very intuitive. I also wish that I could click into a cell and see the history. The activity log feature is not very helpful when I'm looking for the history of one particular cell.

What problems is the product solving and how is that benefiting you?

We can have multiple people working in the sheet at once. In excel, the workbook often becomes corrupted when too many people are in it at once. We don't have this problem with Smartsheet. The integration with outlook prevents someone from having to update a spreadsheet and then send an email to someone when it's done, Smartsheet sends the email on their behalf to the designated recipient which is really helpful.

What do you like best about the product?

My favorite feature in Smartsheet is the ability to turn a grid task list into a Ghant Chart that helps show estimated completion dates in an easy to read chart. Combine that with the ability to set baselines and it is the perfect project tool. Being able to add comments to each row is also very appealing for communication purposes.

What do you dislike about the product?

I wish Smartsheet acted more like Excel when for certain things. There are certain formatting that I can do in Excel that I cannot do in Smartsheet such as merging cells or applying borders to information. It would also be great if I could Hide and Unhide cells.

What problems is the product solving and how is that benefiting you?

Smartsheets allows me to layout project plans in a straightforward and easy to use format. It helps as a repository for documents and collaboration amoung the various teams involved in my projects.

What do you like best about the product?

I love using Smartsheet because I can access my account from anywhere; if I'm working from the main office, the field or even from home, I can access any of my sheets or dashboards... it's a great way to show my boss our numbers, how we are doing and what we need to do better.

What do you dislike about the product?

Reports don't do what I want them to do, so I use a lot of formulas in my sheets, and it's not always easy to use the formulas. Even though they have helpful tools showing you what you'll need for that formula, I need to Google what I'm trying to do to see if there is a forum that was already created about that topic. Usually, I can figure out what is wrong with the formula, but sometimes I need to give up and start over from a different angle.

What problems is the product solving and how is that benefiting you?

The high-ups in the company need to know how our field employees are working, and Smartsheet helps me add that information to a sheet and create an easy Dashboard that they can look at to get the information quickly and easily. It's great to see the progress of our employees and projects.
Also, I entered some inventory into Smartsheet. That data lets us see how much of our inventory is coming in and out. We can see if there's something we need to do about it or if it makes sense to be sending that much inventory to a particular site.

What do you like best about the product?

One of the most useful features of Smartsheet is the ability to create forms and manage responses. As a corporate communicator, it is my job to collect and share stories from around our brand. Smartsheet makes collecting stories, photos, and business information simple to do, but with robust functionality. We love the Gantt chart view for project management, as well.

What do you dislike about the product?

I think the biggest pitfall of the software is knowing and mastering all of the functionality. The program can do so much, but I often miss some things because they are not as elevated in the site, or I am ignorant as to how to use them. We've done the corporate training program but it was so detailed that I've forgotten most of what I learned.

What problems is the product solving and how is that benefiting you?

Smartsheet has allowed us to better track projects and manage workflows, better capture stories and files, and better organize our abundance of information. As a decently-sized franchisor, we have a lot of moving parts to keep track of. Smartsheet keeps us organized by surfacing the information we need, when we need it.

What do you like best about the product?

Within my digital marketing team we use Smartsheet for a range of purposes for example documenting our portfolio (products), tracking the lifecycle of new and old properties entering/exiting the system, managing processes with multiple internal and external stakeholders and as a collaboration tool across several regions.

One of the best features is being able to link sheets together, automating the updates of information across sheets as well as creation fof workflows to notify team member when changes are made or actions are required.

I like that Smartsheet has similar functionality and formulas to Excel and is easy to use from day 1. The flexibility of the platform is also a key strength, for example the different views you can have of a project such as grid view or a Gantt chart. Forms are also very easy to create, which allow other departments to provide content to a project without needing to access a sheet directly.

The support from Smartsheet is really good, the resources available for training and troubleshooting are useful and their customer success teams are very willing to help.

What do you dislike about the product?

Very few downsides for me on Smartsheet, the main issue I have is that some formulas such as vlookup don't always work right away and require some experimentation but usually can be resolved fairly quickly.

What problems is the product solving and how is that benefiting you?

Keeping track of multiple business locations across multiple countries
Managing projects across teams and locations
Saving time by linking sheets together and avoiding duplication of work
Beginning to reduce reliance on email and inefficient working processes by moving to more dynamic solutions

What do you like best about the product?

1. I can rename the files and not have to update the URLs of old documents referencing the link.
2. The auto-indent so I can group the data accordingly.
3. Easy update of the data by users outside of the team.

What do you dislike about the product?

1. We can only maintain one tab at a time.
2. No "OR" option in the conditional formatting feature.
3. Is there an option to keep the 'templates' in a single folder, but if they are used, the generated file is in a separate folder?
4. Cannot comment on a single cell.

What problems is the product solving and how is that benefiting you?

I can easily track the files and tasks, including their statuses, and reference the changes that each cell has gone through. It helped a lot having the answers for questions by the Business Team regarding latest status/changes.

What do you like best about the product?

A flexible and useful application, Smartsheet provides a number of features to improve team collaboration, project management, and data analysis. As a regular user of Smartsheet at my workplace, I have discovered it to be a really beneficial tool that has streamlined our work processes and increased productivity. Here are some of the main characteristics that distinguish Smartsheet as a unique tool:

Collaboration:

The collaboration tools in Smartsheet are among its best qualities. Team members can collaborate in real-time, give comments and feedback, and assign tasks and due dates using the platform's central workspace. This makes it simple to maintain consensus and guarantee that initiatives are progressing without hitches.

Project Management

The project management tools in Smartsheet are also quite helpful. It is notably useful to visualize project deadlines and dependencies using the Gantt chart view, and creating new projects is made simple by the use of adaptable project templates. The resource management tools can also be used to assign team members to specific tasks and monitor productivity.

Data Management:

The data management tools in Smartsheet are likewise exceptional. The system provides an adaptable spreadsheet interface that can deal with a variety of data formats, from straightforward lists to intricate databases. Structured data gathering is made possible by custom forms, while data analysis and insight generation are made simple by conditional formatting and formulas. The fact that Jira and Salesforce are integrated with Smartsheet makes it simple to sync data between platforms. Which can be ventured more in the future in our case.


Analytics and Reporting:

The reporting and analytics tools of Smartsheet are also quite helpful for producing insights and tracking performance. The dashboards give a high-level overview of important parameters; however, further in-depth research is possible thanks to customisable reporting and data visualization options. Monitoring particular metrics and data changes is also made simple via alerts and connections with programs like Tableau and Power BI.

Customer Support

Whenever I have had an issue or question about using Smartsheet, I have been able to easily access their support team through the platform's online chat or email support. I have found their support team to be highly responsive, with most inquiries being answered within a matter of hours.

Overall, Smartsheet is a highly valuable tool that offers a wide range of features to help teams collaborate more effectively, manage projects efficiently, and analyze data with ease. As someone who uses it on a daily basis, I would highly recommend it to anyone looking to improve their team's productivity and streamline their work processes.

What do you dislike about the product?

While Smartsheet has many useful features, there are also some downsides and areas for improvement that users should be aware of:

Pricing:

The cost of using Smartsheet is one of its main drawbacks. Although the platform has many features and functionalities, some organizations, especially smaller teams or businesses, may find the pricing to be excessive. Also, the pricing system is quite complicated, with various plans and pricing tiers dependent on the required features, storage space, and the quantity of users.

Learning Curve

The learning curve necessary to utilize Smartsheet efficiently is another possible issue. While there are many aspects of Smartsheet that are obvious, there are also other complex features and settings that might be challenging to learn. For teams who are unfamiliar with project management or data analysis, this might be especially difficult.

Customization:

Although Smartsheet allows for a lot of customization, some users might perceive the platform to be constrained in some ways. For instance, there are several formatting options that are either unavailable or impossible to use without a workaround. Comparative to the web version, the platform's mobile app similarly offers restricted capabilities.

Integrations:

While there are numerous platforms and tools that Smartsheet can integrate with, some users might discover that their favourite programs or services are not supported. This can make it difficult to link and distribute data among many systems in an efficient manner.

Performance:

While dealing with huge datasets or challenging tasks, some users may encounter performance challenges with Smartsheet. When working under pressure to meet deadlines, it can be unpleasant when the platform takes a long time to load and periodically freezes or crashes.

Pivot Chart:

One of the primary differences between Smartsheet and Excel is the ability to create Pivot Charts. While Excel offers this functionality as a built-in feature, Smartsheet requires an additional add-on called "Pivot App" that comes with an additional fee. This can be a disadvantage for users who frequently use Pivot Charts.


Combo Charts:

The ability to generate Combo Charts is another capability that Smartsheet does not have natively but which Excel does. A line chart and a bar chart, for example, are two different chart styles that are combined in this type of representation. A limitation for certain users may be the inability to build Combo Charts, despite the fact that Smartsheet does offer a variety of chart formats.

Formulas:

While Smartsheet does offer a variety of formulae, it might not have all of the same features as Excel, which is known for its powerful formula capabilities. Smartsheet may not provide all necessary complex or specialized formulas, which could be a drawback for users who need to perform sophisticated computations.

Automation:

The degree of automation offered by Smartsheet and Excel is another significant distinction. While Visual Basic for Applications (VBA) and macros can automate Excel, Smartsheet provides more robust automation options due to its interfaces with other programs and platforms. Users that want to automate data collecting and processing across many platforms may find this to be advantageous.

Smartsheet is still a strong and useful tool for project management, data organizing, and collaboration despite several restrictions and drawbacks. Teams wishing to simplify their workflows and boost productivity will find it to be a great solution thanks to its user-friendly interface, rich feature set, and integration potential. Some users might miss specific Excel functions, but Smartsheet's distinct advantages, such its automation features and collaboration facilities, more than make up for any drawbacks. Overall, Smartsheet is an excellent project management application that I wholeheartedly endorse to anyone searching for one.

What problems is the product solving and how is that benefiting you?

1. Streamlining Project Management:
Our team was handling numerous projects utilizing a variety of platforms and technologies prior to using Smartsheet. As a result, there was a great deal of confusion and inefficiency because team members frequently worked in silos and communication problems were frequent. We can now combine all of our project management efforts onto one platform thanks to Smartsheet. This has made it possible for us to strengthen teamwork, track progress more effectively, and streamline our workflows.

2. Organizing data more effectively:
Managing enormous volumes of data across numerous spreadsheets and platforms was one of the main difficulties we had prior to utilizing Smartsheet. This resulted in mistakes, inconsistencies, and time wasted trying to find information. We can now efficiently organize and track our data thanks to Smartsheet's robust data management tools. Our team members' accuracy, decision-making, and workload have all improved as a result.

3. Enhancing Collaboration:
The absence of efficient collaboration tools was yet another significant issue we encountered. Our team members used email, the phone, and face-to-face meetings to communicate before Smartsheet. This frequently caused misunderstandings, poor communication, and delays in the completion of projects. With the help of Smartsheet, we can now work together in real-time, share files and comments, and designate tasks to particular team members. As a result, our teamwork has increased, our communication has substantially improved, and our error rate has decreased.

Overall, Smartsheet has been a game-changer for our organization. By solving some of our most pressing problems and enhancing our workflows, it has helped us to work more efficiently, reduce errors, and improve collaboration among team members.