Smartsheet
SmartsheetExternal reviews
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Great, but need expertise
What do you like best about the product?
You could connect Smartsheet files with Power BI. Customize columns. Create forms available to share with users.
What do you dislike about the product?
License limitations and graphics options.
What problems is the product solving and how is that benefiting you?
Maintain records.
A Flexible and Powerful Tool for Team Collaboration
What do you like best about the product?
Smartsheet offers a great balance between flexibility and structure. I use it frequently—almost daily—for managing service delivery projects, tracking milestones, and collaborating across teams. The ease of implementation was impressive; we were able to get up and running quickly without needing extensive training. Its automation features, real-time updates, and integrations with tools like Microsoft Teams and Outlook make it a central part of our workflow. Customer support has also been responsive and helpful whenever we’ve needed assistance.
What do you dislike about the product?
While Smartsheet is powerful, it can be a bit overwhelming for new users. The interface isn’t always intuitive, and some advanced features—like reporting and automation—require a deeper understanding to use effectively. Managing permissions across multiple sheets can be tedious, and performance can lag with very large datasets. Also, while customer support is good, documentation could be more detailed for complex use cases. Despite these downsides, we still use it regularly because of its overall value.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage and track lease processing requests from American Tower markets efficiently. It centralizes communication, allowing us to receive, update, and close cases in a transparent and organized way. This improves turnaround time, reduces miscommunication, and gives stakeholders real-time visibility into case status—ultimately supporting smoother operations in Oracle.
Smartsheet is reliable, and easy!
What do you like best about the product?
How easy it is to use, and the fact it allows collaboration. The customer support is really good. I use smartsheet every day for work, and it rarely, if ever, disappoints.
What do you dislike about the product?
I personally think it needs to auto-save more.
What problems is the product solving and how is that benefiting you?
Tracking and planning my day, ensuring all my tasks are done before the day is finished.
Flexible and Collaborative Project management Made Easy
What do you like best about the product?
I love how Smartsheet blends the familiar sense of a spreadsheet with the project management tools, very flexible feel. The ability to automate workflows, collaborate with teammates in real-time, and customize views, like the Gantt charts and calendar, has made tracking complex projects much more efficient. This has become implemented into my teams daily use, for project tracking to individual task tracking.
What do you dislike about the product?
While the tool is powerful, it can have a steep learning curve for new users. Some features, like reporting and advanced formulas, aren't always intuitive and can require extra time or training to fully understand. It would also be helpful if the mobile app offered more of the desktop functionality.
What problems is the product solving and how is that benefiting you?
Smartsheet helps streamline complex cross-functional projects by centralizing timelines, tasks, nd communication into a single, flexible platform. It solves the problems of scattered information and siloed updates by allowing everyone to stay aligned in real time. Automation features also reduce manual follow-ups, which saves time and helps prevent things from falling through the cracks.
I use Smartsheet in Construction to manage coordination with the building Owner
What do you like best about the product?
Ability to add attachments and comments and review live updates
What do you dislike about the product?
This may already be in place, but a notification status update for changing column status would be great, like an automated notification
What problems is the product solving and how is that benefiting you?
Easier coordination with external stakeholders
Pretty good in general.
What do you like best about the product?
Fluidity over adobe and more powerfull tools
What do you dislike about the product?
The application for android. dont work well
What problems is the product solving and how is that benefiting you?
Annotations are really easy to do.
Fluidity is there. The programme dont always frez.
You need to learn to use it but feel like worth it.
Fluidity is there. The programme dont always frez.
You need to learn to use it but feel like worth it.
Great software for project managment in teams with a wide range of software skills - easy adoption
What do you like best about the product?
The best thing about Smartsheet for my team is its easy adoption and implementation for a broad range of software skill sets and experience with project management tools. Anyone who can use Excel or Google Sheets, can use Smartsheet. Conversely, those with extensive experience or with higher level needs can build up the basic sheets and use templates and additional functionality to meet their needs. It is also very cost effective. My team uses it everyday for our stand ups, I use it for all the projects I manage across my organization, and I have converted several folks from higher lift options for project management.
What do you dislike about the product?
Because it is so easy to use in a basic sheet mode, it is possible to get "stuck" using it and not expand the utilities you are using. But that is really a capacity issue on my part. I could be pushing the envelope more, I just don't have the time.
What problems is the product solving and how is that benefiting you?
Eliminating multiple locations for project tracking, information, and workload. On demand status information and no training required for new users.
Smartsheet is invaluable as a Project Manager to easily track deadlines and schedules
What do you like best about the product?
Easy to do adjust timing by using the predecessors. Makes it easy if something shifts by one day, you can see the entire schedule shift
What do you dislike about the product?
The formulas can be hard to remember if you don't know them all. It can be difficult to get a new sheet up and running if you don't have the right template
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of having to create an entire schedule and in a position where schedules shift constantly, it makes it easy to see how the entire schedule shifts when something is delayed by even one day
It's a great tool!
What do you like best about the product?
I appreciate how it makes tracking my various projects extremely easy.
What do you dislike about the product?
It's not very beginner-friendly since it's necessary to spend some time learning the tool.
What problems is the product solving and how is that benefiting you?
Managing multiple projects and long to-do lists can be challenging, but Smartsheet helps me track progress, pending tasks, and completed items.
Great for working collaboratively
What do you like best about the product?
It helps keeps everyone one on track by visualizing information
What do you dislike about the product?
There’s a step learning curve. Features and functionality could be more intuitive
What problems is the product solving and how is that benefiting you?
It helps track project status and enables task notifications
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