Smartsheet
SmartsheetExternal reviews
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Smartsheet is versatile and highly functional for project management but could be more intuitive
What do you like best about the product?
I like the forms that automatically populate rows on Smartsheet. I also light the many functions each column can serve. My company uses it to track a range of things: project timelines, reviews, data security, and new project start up.
What do you dislike about the product?
I don't find Smartsheet particularly intuitive. There is a steep learning curve to feel comfortable with it and sometimes I can't find the sheet I want, if I don't favorite it.
What problems is the product solving and how is that benefiting you?
Smartsheet allows easy communication between team members. It also creates easy communication between Smartsheet forms and project timelines. Smartsheet solves the problem of small to mid-sized company hands-on project management, where a set of steps must be taken for a deliverable to be ready on the date it is due.
Smartsheet as a daily PM Tool
What do you like best about the product?
The most helpful of using Smartsheets is the availability of access through a browser, making it easier to share with our customers. Great way to explain all project activities and has a friendly way to represent timelines and milestones achieved and summarize everything in a lovely presentation dashboard that updates live.
What do you dislike about the product?
It was challenging to find the correspondent formula to use during the plan and the constant refresh we needed to do to reflect the changes applied to the project. Not able to choose the correct time perspective, making it difficult to use it as a runbook experience for our customers.
What problems is the product solving and how is that benefiting you?
Use it as a project management portfolio; it is helpful for the project document repository, project plan, runbook, track of issues and risks, and to make sure the customer or the internal teams understand the day and time for the milestones to be achieved. It is the best solution to track daily activities effectively.
Easy to get started, more advanced features are less obvious
What do you like best about the product?
User interface is simple & v similar to Microsoft Excel & other standard spreadsheets. I like the ability to comment, interact with other users and to tag users for actions.
What do you dislike about the product?
For someone unfamiliar, Smartsheet just looks like another spreadsheet application, with a different interface. There are more advanced features that are not intuitive, and only after someone shows me, did I know it was available to use.
What problems is the product solving and how is that benefiting you?
We have a continuous set of documents that must be routed to different reviewers, and we use Smartsheet effectively for that. It's easy to tag the next reviewer, to do analysis on how long the reviewer had the document, etc. Separately, because it's easy to share project timelines and for simultaneous collaboration, I use Smartsheet for simple project schedules with task durations & dependencies.
Because of the collaborative nature of Smartsheet, I don't have to send multiple emails or merging comments together manually.
Because of the collaborative nature of Smartsheet, I don't have to send multiple emails or merging comments together manually.
Smartsheet has been an integral part of all of our new departmental systems
What do you like best about the product?
Smartsheet enables fast, accurate, user-friendly data collection while providing robust data management tools on the backend. The ability to collect data from users in a way that does not enable them to see the backend and "cheat" the system to have things their way has been enormously useful. Parity with Excel is imperfect, but it is close enough that sheets can be easily exported to Excel for more powerful (goal seek, pivot tables, etc.) processing.
What do you dislike about the product?
The biggest flaw with Smartsheet is the way it handles complex formulae. The ability to reference the current row with the @ symbol and create column formulae went a long way to addressing this. However, formulae which must reference cells in rows above or below them will still break any time a row is deleted, moved, or inserted above. Data validation has also improved drastically recently, but more robust tools--such as being able to control the length of an input--would be welcome.
What problems is the product solving and how is that benefiting you?
Smartsheet has enabled us to have a single, all-in-one place for all department business needs. Formerly, a multitude of different (often outdated) PDF and Excel-based forms were sent around via e-mail. By putting all of these in one place, Smartsheet has dramatically reduced the risk of a form being sent to the wrong person, and made requesting changes to forms a breeze.
Keeping it Simple is Smart!
What do you like best about the product?
To be able to have multiple users at the same time and also have the data from all users to update and create reports and upload them into a dashboard while having the same data available from your cell phone..
Perfect tool!
Perfect tool!
What do you dislike about the product?
The option to use a full screen in the reports and also to have a wider dashboard, that i think can help a lot more so that we can provide more information to each screen and be better.
What problems is the product solving and how is that benefiting you?
The problem i think that is solving more is the gap that you have when a team has many files of the same information, and when smart sheet we are preventing that we double dip in the data, or have the delay in time
Easy to use, but robust project management application
What do you like best about the product?
I like how easy it is to customize each workspace for exactly what each project needs. No project is the same, so trying to reuse a template is not feasible. Smartsheet also allows me to use components built in other workspaces modularly.
What do you dislike about the product?
Exporting data to other applications, such as Excel, does not always work that well. There is a frequent need to share tasks in a project plan with other stakeholders on a project without sharing the workspace, and this is a bit of a pain.
What problems is the product solving and how is that benefiting you?
My organization has developed a framework to capture all of our project reporting requirements in a Smartsheet workspace, that can then be customized for each engagement. Having this all in one space, rather than separate tools is very convenient.
Smartsheet Superuser
What do you like best about the product?
The most beneficial aspect is collaboration. I appreciate the support and community around Smartsheet. They guide our organization in building tools or workflows by answering questions, providing solutions, and suggesting ideas.
What do you dislike about the product?
The least helpful aspect is the limited access and tools to troubleshoot advanced problems. At a certain point, our organization was running into bugs/issues that only support could address. These bugs/issues would be easy to solve in other software we use because they had the tools and global access for us to do so.
What problems is the product solving and how is that benefiting you?
Smartsheet provides our organization with accountability, efficiency, and history. We had information scattered across different software, which was inefficient and frustrating for employees. By consolidating into one primary workflow management system, we could assess and track responsibilities, improve and study inefficient processes, and save history as teams changed.
Has become a key tool for work projects and collaboration between departments.
What do you like best about the product?
Smartsheet has allowed us to develop process improvements through collaborated sheets that leverage the use of forms. In addition, the automated tools within these sheets make repetitive follow-up requests and manual data handling a thing of the past. To be able to close out a cross-department submission and having all parties get the email and update accordingly helps cut out so much wasted time.
What do you dislike about the product?
There are some challenges with the limiting options of the smartsheet automations. I think this is the area that they may be able to improve the most, where there is more flexibility with the types of automations that can be done as well as the complexity of said automations. Similarly, the column formula function is amazing, but it would be nice if it worked for more types of formulas to make calls to data on other smartsheets.
What problems is the product solving and how is that benefiting you?
Being able to keep work organized between collaborating departments where work overlaps between the two, but each team handles a different piece of the work. It benefits us in freeing up time and resources in managing the work overall. We no longer had to micro-manage every submission we got.
Good tool for easy create databases and dashboards
What do you like best about the product?
It is very easy to crate forms to captures data, form there to create reports and dashboards, without any programming
What do you dislike about the product?
The maximum capacity of the tables, 20k is often to small, and it need to make a lot of back ups and latelly there is a lot of latency
What problems is the product solving and how is that benefiting you?
Project tracking and controlling data for process, also good improvement in reports and dashboards
Excellent for task managing
What do you like best about the product?
How powerful it is and how it's able to be applied to different scenarios (task management, HR, send/receive requests)
What do you dislike about the product?
Sometimes it gets slow or crashes. Shared sheets can be an issue as is hard undo a change made by a collaborator by mistake
What problems is the product solving and how is that benefiting you?
The main problem being solved within our company is to have a centralized view of all the tasks currently being worked on, as well as their status. We also use it as a SCRUM board, and we have setup forms so employees can send requests for PTO and medical leaves, and then track them in a dedicated sheet. The last one is a recent solution we implemented and it has streamlined a lot the process of requesting time off.
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