Smartsheet
SmartsheetExternal reviews
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User-friendly product with helpful project management tools!
What do you like best about the product?
The ease of use has been a great feature for Smartsheets. I love how easily one can transitionsfrom grid view, to calendar view to viewing it in a Kanban card style manner. In the 4 years I have been using the platform, I've found that I've only scratched the surface on the capabilities. In the last year and a half, I've noticed that Smartsheets have expanded their portfolio of services and pre-built dashboards and sheets. Their customer service is strong.
What do you dislike about the product?
The formula development in Smartsheet can be a bit challenging. There are a ton of forums that can help one navigate this. However, more intuitive use of formulas would be better.
What problems is the product solving and how is that benefiting you?
I use Smartsheets to help project manage significant projects in a startup. The projects can be both large and small in scope. We have also begun using their resource management feature which is informative. Additionally, I use it as a tool that can share documents and spreadsheets to various people. Being able to be in the document at teh same time is incredibly useful. I like being able to link cells to other sheets and documents to see a bigger picture.
Recommendations to others considering the product:
Use the helpdesk and forums to help support any questions you may have on using the product.
Smartsheet has become an invaluable tool for my daily tasks
What do you like best about the product?
Smartsheet is very intuitive, so users can ramp up quickly.
With proper user adoption, Smartsheet becomes the "source of truth" for projects I'm managing.
Considering these projects include up to 30 different resources (co-workers, client Subject Matter Experts, and third-party integrated service vendors) Smartsheet allows all stakeholders access to the latest detail on all aspects of a project without having to hunt through email.
Using Comments/Conversations in Smartsheet allows a single continuous thread for any given topic, so you have one place to go for the latest and greatest info on any specific issue.
Sheet Summaries allow you to compress the level of detail needed for higher-level reporting directly within a sheet.
Reports & Dashboards mesh data across multiple sheets (aggregate resource loads, capacity across all projects, aggregate sales pipelines across multiple products or service lines, etc.) allowing a stakeholder one-stop-shopping for items that may exist in multiple sheets.
Automation workflows allow stakeholders to be notified of critical events (changes to resources on a task, changes to due dates, tasks that are late or upcoming within the next XX days, etc.) without a PM having to manually initiate the action item. These workflows can employ if/then conditional logic to take different actions based on specific conditions, certain dates being reached, etc.
I wish I had found Smartsheet at the BEGINNING of my career. At this point, I'm simply thrilled that we found it!
With proper user adoption, Smartsheet becomes the "source of truth" for projects I'm managing.
Considering these projects include up to 30 different resources (co-workers, client Subject Matter Experts, and third-party integrated service vendors) Smartsheet allows all stakeholders access to the latest detail on all aspects of a project without having to hunt through email.
Using Comments/Conversations in Smartsheet allows a single continuous thread for any given topic, so you have one place to go for the latest and greatest info on any specific issue.
Sheet Summaries allow you to compress the level of detail needed for higher-level reporting directly within a sheet.
Reports & Dashboards mesh data across multiple sheets (aggregate resource loads, capacity across all projects, aggregate sales pipelines across multiple products or service lines, etc.) allowing a stakeholder one-stop-shopping for items that may exist in multiple sheets.
Automation workflows allow stakeholders to be notified of critical events (changes to resources on a task, changes to due dates, tasks that are late or upcoming within the next XX days, etc.) without a PM having to manually initiate the action item. These workflows can employ if/then conditional logic to take different actions based on specific conditions, certain dates being reached, etc.
I wish I had found Smartsheet at the BEGINNING of my career. At this point, I'm simply thrilled that we found it!
What do you dislike about the product?
Reports should allow a user to drill directly into the row from the source sheet via hyperlink or "Link from a cell in another sheet" as you can within Sheets.
When drilling down to a row, the screen focus should bring you to the row.
The above link to source Row should be available through Control Center so that templates rolled out dynamically include the necessary Row URL's
When drilling down to a row, the screen focus should bring you to the row.
The above link to source Row should be available through Control Center so that templates rolled out dynamically include the necessary Row URL's
What problems is the product solving and how is that benefiting you?
Visibility across the organization for resource allocation, sales pipeline, project pipeline $ and hours, consistent project management through the use of project template folders, exception management instead of hunting for potential problems, automated workflows
Smartsheet review
What do you like best about the product?
I like the ability to collaborate on scheduling tasks with other team members as well as the ease of creating schedules and assigning tasks. The customizing features help to create a very professional finished look for work that is shared to others outside of our organization
What do you dislike about the product?
The things I dislike with Smartsheet are that I do not agree with the limit to sheets per account. This creates a confusion of whether you are selling software or cloud space
What problems is the product solving and how is that benefiting you?
The problems we are solving at RGC with Smartsheet are ability to convert a Gantt chart from a timeline to a calendar, and this is helpful when in discussion with differing parties.
Recommendations to others considering the product:
We looked around and tried some other programs for the functions we needed and everyone at our firm decided that Smartsheet worked the best, and fulfilled the needs we had. I can not say enough about how much the ease of creating schedules with Smartsheet has helped even our least computer literate team members.
Excellent Organization Tool
What do you like best about the product?
The vast array or organization tools and the Task Lists. I also love the ability to build out project schedules as these have become super useful for our company and projet a great outline of where teach project stands and what is remaining to complete. Smartsheets keeps me very organized and allows our team meetings to be very efficient and productive.
What do you dislike about the product?
Haven't found really any aspects that I "dislike" yet. We've been using it for several years and will continue using it for project management, schedules and developments, creating and managing individual and team tasks, and much more. I haven't really reached out to customer support for anything in the past, so I don't have much comment on how good their customer support is.
What problems is the product solving and how is that benefiting you?
We are solving issues that we've had with filing documents with the city to get our development projects entitled, we're collaborating on solutions for internal issues, and we're making sure to stay on top of all of our investment materials and investor relations. We've benefitted heavily from the schedule tracker and task lists.
Smartsheet as Operations workflow tool
What do you like best about the product?
Flexibility and inter-operation between sheets as well as portal functions
What do you dislike about the product?
Some inter-operations between sheets need enhancements, and formula variables are incomplete.
What problems is the product solving and how is that benefiting you?
We use Smartsheets as central repository for documents and comments relating to specific projects and then combine the projects in a portal to see and adjust schedules and project interactions. So we solve the problem of having a central place everyone can look to see/track workflow and status on a specific project or overall schedule. Since we also use it as a doc repository, it is also the first place to look for a specific document or milestone on a project.
Recommendations to others considering the product:
Make sure you test/learn Smartsheets long enough to get a through understanding of the inter-operation of multiple sheets as well as implementing a portal. It can definitely do things that other alternatives can't accomplish.
Smartsheets - Managing the project instead of managing the tool
What do you like best about the product?
The ability to share content and not vendor specific and no client needed to share.
Great Project Management tool - makes sharing tasks plans and communication plans easy across distributive networks
Great tool for providing timely status reporting and tracking all issues and risks.
Love the SmartApps to get to editing project artifacts quickly.
Great Project Management tool - makes sharing tasks plans and communication plans easy across distributive networks
Great tool for providing timely status reporting and tracking all issues and risks.
Love the SmartApps to get to editing project artifacts quickly.
What do you dislike about the product?
The inability to copy between folders and workspaces.
Cut and paste features can be restrictive. The abiility to import portions of project plan templates and still retain the properties of the original Project Plan can be a little confusing.
Cut and paste features can be restrictive. The abiility to import portions of project plan templates and still retain the properties of the original Project Plan can be a little confusing.
What problems is the product solving and how is that benefiting you?
Providing a central repository for all project managers to access project information across multiple project domains. Ability to share templates and project content across the company and inter company sharing as well. Providing templates to all PMs to encourage a standardized approach to all project efforts
Recommendations to others considering the product:
Spend time learning the tool and taking the free training classes
Smartsheet Review
What do you like best about the product?
Smartsheet is widely known as a PM tool (an excellent one at that). For our organization, I believe we pushed data input and automations to the max, leading us to learn about functionality that isn't widely advertised in the system. Including premium features, Smartsheet is relatively simple to understand from a building and admin standpoint. My favorite feature by far is automating consistency between data sets on multiple sheets (via formulas and DataMesh). Our use case has been unusual, but Smartsheet has been able to handle most of the curves we've thrown at it.
What do you dislike about the product?
Chances are, if you want Smartsheet to do something outside of tracking a project, you'll have to upgrade your account. We went through a series of premium upgrades when finding out our current subscription would only get us so far. Main pain points were limitations in sharing, integration and data intake.
What problems is the product solving and how is that benefiting you?
It has allowed us to compile information gathering processes into one place for information consistency, replacing multiple points of entry.
Recommendations to others considering the product:
Better Integration
Robust spreadsheet program
What do you like best about the product?
The thing that sets this program apart in my opinion, is the fact that you can add attachments and comments that will stay associated with the row you upload them too.
What do you dislike about the product?
For people who are used to using Excel or Google sheets, some of the shortcuts and commands are different so you are having to re-learn something that may already be second nature.
What problems is the product solving and how is that benefiting you?
This works for people across businesses - they can even access without an account. You can change sharing and editing permissions and they don't need to have an Office subscription or Google account to use it.
Smartsheet collaboration is wonderful!
What do you like best about the product?
I love that smartsheet allows the file storage along with the features similar to excel or google sheets. I also love that you can set reminders by line and e-mail the contributors about a specific line item. One of the best features is that each individual user can sort the sheet how they like it and it doesn't change the view for the other users.
What do you dislike about the product?
Sometimes the system can be so complex that the options to set up a sheet can be overwhelming for new users. Overall, I have very little to list about dislikes of this product. I really feel strongly that it has helped us tremendously!
What problems is the product solving and how is that benefiting you?
We have a very geographically challenged organization. So allowing this type of collaborative work is crucial! This system also allows for a lot of tracking across multiple departments to input their "piece" of information and to have a final product that is cohesive.
Recommendations to others considering the product:
I highly recommend this product. It has solved so many document storage and reconciling issues within our organization and across departments. It has also allowed so much file storage to become paperless which was a large part of why we moved to Smartsheet!
Great collaborative spreadsheet/tracker
What do you like best about the product?
I love being able to keep up with projects, goals, status of items, etc. on Smartsheet. The forms and surveys are also super helpful in tracking information and gauging insights.
What do you dislike about the product?
There are a few quirks within Smartsheet, like the inability to create multiple tabs within a sheet.
What problems is the product solving and how is that benefiting you?
Organization, project management and team collaboration are huge benefits! I don't have any major problems.
Recommendations to others considering the product:
Work with your team through Smartsheet and make live updates, unlike an Excel spreadsheet.
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