Smartsheet
SmartsheetExternal reviews
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Smartsheet Was the Perfect Tool for Our Team — Until Pricing Changes Made It Unreachable
What do you like best about the product?
Smartsheet has been an incredible tool for our team. We’ve used it to keep track of our patients, share updates, and store all our essential information in one central hub. I love how user-friendly and collaborative it is, everyone can quickly see what’s going on, make updates, and stay informed without the back-and-forth emails. It’s been a lifesaver for organization, visibility, and teamwork.
What do you dislike about the product?
Unfortunately, Smartsheet recently announced changes to their editing and licensing structure, and it’s made it unaffordable for us to continue using it. As much as we love the platform, the new pricing model puts it way out of reach for our organization. It’s really disappointing, because we finally had a tool that worked perfectly for us, and now we’re forced to look for alternatives that likely won’t be as seamless or effective.
What problems is the product solving and how is that benefiting you?
Before using Smartsheet, it was hard to keep everyone aligned — updates were scattered across emails, documents, and different systems. Now, we have a central place where we can track which patients we're working with, who’s responsible for what, and any critical notes or updates, all in real time.
It’s helped reduce confusion, improved accountability, and made our workflows much more efficient. Everyone can access the same up-to-date information, which is especially important in our work where accuracy and timing matter. It’s been a huge benefit for team collaboration and staying organized.
It’s helped reduce confusion, improved accountability, and made our workflows much more efficient. Everyone can access the same up-to-date information, which is especially important in our work where accuracy and timing matter. It’s been a huge benefit for team collaboration and staying organized.
Smartsheet user for affordable housing
What do you like best about the product?
Ease of configuration for managing list and project management schedules that can be coordinated with others.
What do you dislike about the product?
Not enough control and design options for dashboards, need way to display and use information more visually.
What problems is the product solving and how is that benefiting you?
Managing lists and team deliverables so items don't get missed and it's clear what is needed
Reliable software that has made tracking expenses easy
What do you like best about the product?
I really like the parent-child functions. I use this feature in the majority of my sheets to track expenses for various grants. I can then easily generate additional sheets with ease to pull data (e.g., amount of money spent per month in a specific budget category on a specific grant).
What do you dislike about the product?
My organization has the Team Plan (I believe this plan has been discontinued), so there are a number of features that I cannot access. This means that I do not utilize the report feature and I need to manually copy information between sheets, which increases the likelihood of error. I met with a contact at Smartsheet (who was very helpful and knowledgeable), and he explained that we would need to upgrade our plan. I was not able to convince my organization to upgrade our plan, so it feels like I am not able to fully utilize the software in the ways I want to.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me maintain a record of the purchases that my lab members need to complete their work. This has allowed me to keep track of each grant's budget and make projections. This has also allowed me to better understand the frequency that certain supplies are needed.
Mostly good. Some minor issues
What do you like best about the product?
The ability to set up and customize sheets to share and collect survey responses
What do you dislike about the product?
The functionality to edit the sheet itself.
What problems is the product solving and how is that benefiting you?
The sheet output starts at line 9 or something. I cant delete the empty rows above, nor the test entries that we'd entered to test some surveys and sheets.
Using smartsheets is a helpful and efficiant way of keeping track of my records
What do you like best about the product?
My daily follow up sheet is very helpful
What do you dislike about the product?
When writing a comment, when i press "enter" it submits my comment automatically, sometimes before my comment is complete, its just a mistake
What problems is the product solving and how is that benefiting you?
it solves the problem of having many papers of all my reminders
Whole department activity in one site
What do you like best about the product?
Automation on notiifications and the dashbords customization
What do you dislike about the product?
the data matrix or how to mix and match files system is complex
What problems is the product solving and how is that benefiting you?
solving the all participating and feeding at the same time, eliminating many excel files on a server
Project Tracking made easy
What do you like best about the product?
This allows our organization to collaborate on project schedules. We track up to 5 installations crews using smartsheet
What do you dislike about the product?
Took a little bit to figure out how to use it with the predecessors.
What problems is the product solving and how is that benefiting you?
As a growing business, we needed a way to organize all of our installations. We have 5 install crews now that are on projects that take different amounts of time. We need to track how long they take and when they move on to the next installation.
Great tool for team collaboration
What do you like best about the product?
The ability to track projects and assign tasks to different members on your team.
What do you dislike about the product?
It was confusing at first to get familiarized.
What problems is the product solving and how is that benefiting you?
keeping track of assigned tasks
Smartsheet as a program management tool for new product development
What do you like best about the product?
Best thing about this tool is that all the information about a project is organized and easy to access by all the stakeholders. Program status tracking has become easy due to its automated notification email. Its implementation was smooth, and team members frequently access this tool as links in email directly take them to their assignment. Top management can easily pull out required data for all the programs. Overall it has well integrated with the existing system and will help serve the customer better.
What do you dislike about the product?
GUI should be improved in subsequent updates. Entered data should refresh automatically and should be visible to other team member in minimum possible time.
What problems is the product solving and how is that benefiting you?
It helps me to keep all the project data consolidated at one place and can be accessed by all the stakeholders anytime and anywhere.
Project Management Framework using Smartsheet
What do you like best about the product?
Smartsheet is a highly sophisticated platform that enables organizations to establish a mature and scalable project management framework. Its advanced dashboard capabilities offer powerful visualizations that enhance project tracking and decision-making. Additionally, the resource management module is a standout feature, providing robust tools to effectively manage workloads across large teams.
What do you dislike about the product?
Smartsheet can feel overwhelming for new users due to its wide range of features. Some advanced functionalities require a learning curve, and performance may slow down with very large sheets or complex automations.
What problems is the product solving and how is that benefiting you?
Resource management module helps visibility to see how team members are loaded with various tasks. The visibility helps to level load team members for efficient project management.
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