Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Good tool for project management
What do you like best about the product?
It helps our team stay connected and organized while giving leadership line of sight of upcoming deliverables, timing and progress.
What do you dislike about the product?
Tiny complaint about the UI, the way we have our pick lists set up for table view, I can't always tab over with my current selection being captured. it's just a touch finnicky.
What problems is the product solving and how is that benefiting you?
We needed a dedicated space to track deliverables and many different discrete attributes of them. It gave us a singular place to document what's in the pipeline, progress thereof as well as topline dashboard for leadership to have line of sight.
Collaborative!
What do you like best about the product?
In my work, it is very helpful to have a shared document where colleagues can all make updates to the same document at the same time.
What do you dislike about the product?
I wish changes would save automatically (versus having to manually click file, save).
What problems is the product solving and how is that benefiting you?
Smartsheet is solving the problem of not allowing multiple users to edit a single document at once. In my work, there are projects that multiple colleagues are working on at once. Being able to make updates to the document in real time so others are aware of the status's of tasks, what still needs to get done, etc. is super helpful in our day to day work.
Smartsheet has been helpful and developing tools for my work activities.
What do you like best about the product?
Smartsheet has a great capacity to make your work more intuitive; the workspaces you can create can be easily managed, and it is a great tool.
What do you dislike about the product?
On some occasions, it takes too much time to refresh or update information.
What problems is the product solving and how is that benefiting you?
It makes it easy to identify changes, and it takes less time to get things done on my end.
It's convenient to organize notes that can easily be shared with team members.
What do you like best about the product?
It's a convenient place to organize and track project lists, notes, action items, milestones. Each team member can update independently but everyone can see what is happening at any time. Files and photos can also easily be shared across the team or even outside organization members.
What do you dislike about the product?
Having to log-in online each time. An app might be great.
What problems is the product solving and how is that benefiting you?
Easily keeps a great tracking list of all the different projects our team is working on and their different stages.
Great app for collaborating with shared data
What do you like best about the product?
I like that it's very Excel-like in presentation and supports the following:
Shared access
Automation workflows
Activity history
The ability to connect different sheets
An API for automating work using external tools
Shared access
Automation workflows
Activity history
The ability to connect different sheets
An API for automating work using external tools
What do you dislike about the product?
Not-quite-Excel syntax is frustrating and hard to debug. Automation workflows don't always trigger for unknown reasons, and do not contain enough conditional logic. 300 row copy/paste limits restrict utility for some operations. Sorting behavior for columns with dropdown values is weird.
What problems is the product solving and how is that benefiting you?
Collaboration with others and providing data in a way that can be shared and tranformed using APIs.
it is good and easy to work
What do you like best about the product?
Automation are working very well and easy to operate
What do you dislike about the product?
communicating with customer care is taking time
What problems is the product solving and how is that benefiting you?
main thing in automation before it should have taken time now it is become easy
Smartsheet Gets the Job Done with Solid Cross-Team Automation
What do you like best about the product?
As mentioned, Smartsheet gets the job done. I especially appreciate the real-time notifications when something is updated — they help provide a high-level overview of ongoing activity across projects.
What do you dislike about the product?
Nothing major stands out as a flaw in the platform itself. However, the volume of marketing emails — often multiple per week — about tips and feature improvements feels excessive and diminishes the perceived professionalism of the product.
What problems is the product solving and how is that benefiting you?
Smartsheet enables better coordination and visibility of data across multiple departments, helping ensure consistency and collaboration in donor management.
Great user-friendly platform!
What do you like best about the product?
I like the functionality of the platform - how it's easy to generate reporting and collaborate with peers.
What do you dislike about the product?
I wish there was more variety in terms of reporting types and formats. Designs could be more diverse.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the issue of having gaps among peers. Because of its platform being open to all my team, it's easier to navigate the project plan together as a team while making proper edits to each item real time.
SmartSheet drives project performance
What do you like best about the product?
SmartSheet offers the flexibility to create custom sheets and workflows, making it super easy to automate processes and improve project data capture. Plus, you can share Smartsheet with anyone, letting them interact and add value to our project portfolio.
What do you dislike about the product?
We could definitely use some improvements in the planning area. Right now, the Gantt charts are pretty basic and missing some advanced features. It would be awesome to have things like hammock tasks, automatic resource leveling, and the ability to assign multiple resources with different allocations to a single task.
What problems is the product solving and how is that benefiting you?
With SmartSheet, we're now able to connect all our project data seamlessly. This allows us to manage our portfolio of changes with up-to-date information, without the need for any manual adjustments. Our stakeholders have access to the same information as the project team, creating a smooth and consistent communication channel for project delivery.
Professional & Balanced
What do you like best about the product?
Ease of Use
Smartsheet has an intuitive, spreadsheet-like interface that makes it easy for new users to get started without a steep learning curve. The drag-and-drop functionality and customizable templates are especially helpful for quickly building out project plans.
Ease of Implementation
Implementation was straightforward. The platform offers plenty of onboarding resources, and the support team was responsive during setup. We were able to roll it out across departments with minimal disruption.
Frequency of Use
We use Smartsheet daily for project tracking, task management, and collaboration. It has become a central hub for our operations, especially for cross-functional teams.
Number of Features
The platform is feature-rich, offering Gantt charts, automation workflows, dashboards, and reporting tools. The ability to create forms and collect data directly into sheets is a huge time-saver.
Ease of Integration
Smartsheet integrates well with tools we already use, like Microsoft Teams, Slack, and Google Workspace. The API and connectors allow for more advanced integrations when needed.
Smartsheet has an intuitive, spreadsheet-like interface that makes it easy for new users to get started without a steep learning curve. The drag-and-drop functionality and customizable templates are especially helpful for quickly building out project plans.
Ease of Implementation
Implementation was straightforward. The platform offers plenty of onboarding resources, and the support team was responsive during setup. We were able to roll it out across departments with minimal disruption.
Frequency of Use
We use Smartsheet daily for project tracking, task management, and collaboration. It has become a central hub for our operations, especially for cross-functional teams.
Number of Features
The platform is feature-rich, offering Gantt charts, automation workflows, dashboards, and reporting tools. The ability to create forms and collect data directly into sheets is a huge time-saver.
Ease of Integration
Smartsheet integrates well with tools we already use, like Microsoft Teams, Slack, and Google Workspace. The API and connectors allow for more advanced integrations when needed.
What do you dislike about the product?
Limited Formatting Options
Compared to Excel or Google Sheets, Smartsheet has limited formatting and data visualization capabilities. Charts and graphs are basic, and customization is somewhat restricted.
Compared to Excel or Google Sheets, Smartsheet has limited formatting and data visualization capabilities. Charts and graphs are basic, and customization is somewhat restricted.
What problems is the product solving and how is that benefiting you?
1. Project Management
Smartsheet helps us manage complex projects with multiple stakeholders, timelines, and deliverables. Before using Smartsheet, we struggled with version control and scattered communication across emails and spreadsheets. Now, we benefit from:
Centralized project tracking with Gantt charts and task dependencies.
Real-time collaboration that keeps everyone aligned and accountable.
Automated reminders and alerts that reduce manual follow-ups and missed deadlines.
Dashboards and reporting that provide leadership with instant visibility into project status.
This has significantly improved our ability to deliver projects on time and within scope.
2. Vendor Issue Management
Managing vendor relationships and resolving issues used to be reactive and disorganized. Smartsheet has helped us streamline this process by:
Creating standardized intake forms for vendor issues, ensuring consistent data collection.
Tracking issue resolution through automated workflows and status updates.
Assigning accountability with clear ownership and due dates.
Maintaining a historical log of vendor performance and recurring problems.
As a result, we’ve reduced resolution times, improved vendor accountability, and gained insights into recurring issues that inform better decision-making.
Smartsheet helps us manage complex projects with multiple stakeholders, timelines, and deliverables. Before using Smartsheet, we struggled with version control and scattered communication across emails and spreadsheets. Now, we benefit from:
Centralized project tracking with Gantt charts and task dependencies.
Real-time collaboration that keeps everyone aligned and accountable.
Automated reminders and alerts that reduce manual follow-ups and missed deadlines.
Dashboards and reporting that provide leadership with instant visibility into project status.
This has significantly improved our ability to deliver projects on time and within scope.
2. Vendor Issue Management
Managing vendor relationships and resolving issues used to be reactive and disorganized. Smartsheet has helped us streamline this process by:
Creating standardized intake forms for vendor issues, ensuring consistent data collection.
Tracking issue resolution through automated workflows and status updates.
Assigning accountability with clear ownership and due dates.
Maintaining a historical log of vendor performance and recurring problems.
As a result, we’ve reduced resolution times, improved vendor accountability, and gained insights into recurring issues that inform better decision-making.
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