Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Good organizational tool, lacks calculated functionality.
What do you like best about the product?
It has good collaboration capabilities and allows multiple people to work together very easily. It also helps in simple checklists and conditional formatting.
What do you dislike about the product?
Smartsheet does tend to struggle with formulas and more extravagant spreadsheets. We use excel for complicated formulas and Smartsheet for lists and checking things off. It tends to perform better as an organizational tool then a calculating tool
What problems is the product solving and how is that benefiting you?
It helps with our organizational issues and helps to maintain some order in the chaos of a construction site. It helps to perform our job correctly and ensuring all aspects needed are captured.
Easy to collaborate and manage multiple projects and deadlines at one place
What do you like best about the product?
I love how easy it is to collaborate with others. I can share updates with multiple people, organize tasks, track progress without needing separate tools. It's super convenient, especially when managing a project. The automation and visual tools also help me understand what's going on at a glance-great for saving time.
What do you dislike about the product?
One thing that bothers me is that sometimes reporting feels a bit limited. for example, I often end up exporting data into excel because smartsheet doesn't fully support the kind of reporting or sheet-based summaries I need directly within the app. It would be great to have more dynamic and sheet-based reporting options built right in.
What problems is the product solving and how is that benefiting you?
Networking and collaboration have become so much easier with smartsheet. I really appreciate how it helps me to manage multiple projects, tasks and deadlines all in one place. It saves me from the back and forth of checking different tools or chasing updates.
Has what it takes to do most things required in a business
What do you like best about the product?
Linked to Excel and that several people can view it at once
What do you dislike about the product?
Isn't very readable on a smaller laptop type screen
What problems is the product solving and how is that benefiting you?
Its a live document that users from wherever theyre based can get onto and use
Great for Project Plans
What do you like best about the product?
I use it for creating Project Plans. I like the prerequisites feature best.
What do you dislike about the product?
I can't think of anything I particularly dislike.
What problems is the product solving and how is that benefiting you?
I can't say I'm an expect but Smartsheet does a good job of creating project plans.
Pretty helpful
What do you like best about the product?
Smartsheet is incredibly helpful for managing product launches. It gives me full flexibility to structure the project however I need (whether that’s through Gantt charts, grids, or dashboards) and I can present information in different formats depending on the audience. The best part is how clearly it lays out responsibilities and timelines. Everyone on the team knows exactly what they need to do and when, which keeps things moving smoothly. The automation features are also a big time-saver.
What do you dislike about the product?
The platform can feel clunky at times, especially when working with large or complex sheets. It’s not always easy to move quickly or make bulk changes, and some actions take more steps than they should. Also, for reporting to work well (like pulling all your assigned tasks into one view) every sheet across the org has to be configured in a very consistent way. That can be hard to maintain across teams or projects unless you’re really strict about templates and governance.
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve the challenge of keeping cross-functional teams aligned during complex product launches. Before using it, we struggled with scattered information, unclear ownership, and too many disconnected tools. Now, everything lives in one place (timelines, tasks, documents, and updates) which makes it much easier to manage moving parts and keep everyone on the same page.
It also helps with visibility and accountability. I can quickly see where things stand, who’s responsible for what, and where we might be falling behind. Automations reduce the need for constant follow-ups, and reporting features make it easier to share progress with leadership. Overall, it’s helped us run launches more smoothly and with fewer surprises.
It also helps with visibility and accountability. I can quickly see where things stand, who’s responsible for what, and where we might be falling behind. Automations reduce the need for constant follow-ups, and reporting features make it easier to share progress with leadership. Overall, it’s helped us run launches more smoothly and with fewer surprises.
Streamline
What do you like best about the product?
Smartsheet has a lot of functions in one area that helps streamline business.
What do you dislike about the product?
Sometimes it can be slow and non responsive.
What problems is the product solving and how is that benefiting you?
Data entry and images all in one place.
Great alternative to MS Project
What do you like best about the product?
Spreadsheet exports that I can share with colleagues
What do you dislike about the product?
The navigation across workspaces is confusing.
What problems is the product solving and how is that benefiting you?
Building an accurate timeline, project and risk repository.
Great way to optimize project management projects
What do you like best about the product?
The ability for large teams to collaborate.
What do you dislike about the product?
The change in business model and limiting free user functionality.
What problems is the product solving and how is that benefiting you?
Staying organized across multiple departments
Smartsheet Training Experience
What do you like best about the product?
My experience with Smartsheet training has been nothing short of exceptional. From the outset, the platform's intuitive design and user-friendly interface made onboarding remarkably smooth. Even team members with limited technical backgrounds were able to grasp the fundamentals quickly, thanks to the well-structured training modules and hands-on learning approach.
Smartsheet excels in its ease of implementation. The training program is thoughtfully designed to guide users through setup, customization, and integration with existing workflows. Within days, our team was confidently building dynamic sheets, automating processes, and collaborating in real time. The platform’s drag-and-drop functionality, customizable templates, and clear navigation significantly reduced the learning curve.
The training thoroughly covers Smartsheet’s extensive feature set, including project tracking, resource management, automated workflows, dashboards, and reporting tools. Each module is tailored to demonstrate real-world applications, ensuring users not only understand the features but also how to apply them effectively in their roles. The ability to integrate with tools like Microsoft Teams, Slack, and Google Workspace further enhances its versatility.
Smartsheet’s training is backed by a wealth of support resources, including live webinars, on-demand tutorials, and a vibrant user community. The instructors are knowledgeable and responsive, providing clear explanations and practical tips that empower users to maximize the platform’s capabilities.
Overall, Smartsheet training is a valuable investment for any organization looking to streamline operations, enhance collaboration, and drive productivity. Its ease of use, powerful features, and excellent support make it a standout choice for teams of all sizes and industries.
Smartsheet excels in its ease of implementation. The training program is thoughtfully designed to guide users through setup, customization, and integration with existing workflows. Within days, our team was confidently building dynamic sheets, automating processes, and collaborating in real time. The platform’s drag-and-drop functionality, customizable templates, and clear navigation significantly reduced the learning curve.
The training thoroughly covers Smartsheet’s extensive feature set, including project tracking, resource management, automated workflows, dashboards, and reporting tools. Each module is tailored to demonstrate real-world applications, ensuring users not only understand the features but also how to apply them effectively in their roles. The ability to integrate with tools like Microsoft Teams, Slack, and Google Workspace further enhances its versatility.
Smartsheet’s training is backed by a wealth of support resources, including live webinars, on-demand tutorials, and a vibrant user community. The instructors are knowledgeable and responsive, providing clear explanations and practical tips that empower users to maximize the platform’s capabilities.
Overall, Smartsheet training is a valuable investment for any organization looking to streamline operations, enhance collaboration, and drive productivity. Its ease of use, powerful features, and excellent support make it a standout choice for teams of all sizes and industries.
What do you dislike about the product?
I would like to engage in a structured, step-by-step collaboration with a certified Smartsheet expert to ensure a strategic and effective implementation of the platform. My objective is to align the deployment with best practices and organizational goals, thereby maximizing the platform’s capabilities and delivering optimal results.
What problems is the product solving and how is that benefiting you?
Smartsheet has become an invaluable tool in supporting the successful management of my projects, tasks, events, and day-to-day operations. Its flexibility and robust feature set allow me to stay organized, streamline workflows, and maintain visibility across multiple initiatives.
Smartsheet use in a FTSE100 company
What do you like best about the product?
Smartsheet can be really useful for team collaboration, especially when working on multiple projects with different groups. Most people tend to use it daily in their tasks, whether individual or group work.
For leadership, Smartsheet offers customizable dashboards that show real-time data on performance and progress. Whether you're managing global operations or tracking a single team’s goals, the platform makes it easy to keep everyone on the same page.
And from an enterprise perspective, our IT and security teams like that Smartsheet is compliant with things like GDPR and has good permission controls—so we can safely manage sensitive projects without worrying about who has access.
For leadership, Smartsheet offers customizable dashboards that show real-time data on performance and progress. Whether you're managing global operations or tracking a single team’s goals, the platform makes it easy to keep everyone on the same page.
And from an enterprise perspective, our IT and security teams like that Smartsheet is compliant with things like GDPR and has good permission controls—so we can safely manage sensitive projects without worrying about who has access.
What do you dislike about the product?
Smartsheet supports multiple users editing a sheet, but it's not truly real-time. Sometimes if two people are editing the same sheet, you'll get a conflict or be prompted to refresh. I'd love to see smoother, live collaboration with changes updating instantly—especially when working with fast-moving teams.
The built-in forms are useful for intake processes, but they lack advanced conditional logic. For example, I’d like to show or hide entire sections based on previous answers, use calculated fields, or redirect based on form responses—similar to tools like Typeform or Jotform.
Comments exist, but they’re not very visible in the overall workflow. A more robust commenting system with @mentions, threads, and the ability to resolve discussions inline—similar to Notion or Google Docs—would make collaboration easier especially when it comes to weekly catch up meetings.
The built-in forms are useful for intake processes, but they lack advanced conditional logic. For example, I’d like to show or hide entire sections based on previous answers, use calculated fields, or redirect based on form responses—similar to tools like Typeform or Jotform.
Comments exist, but they’re not very visible in the overall workflow. A more robust commenting system with @mentions, threads, and the ability to resolve discussions inline—similar to Notion or Google Docs—would make collaboration easier especially when it comes to weekly catch up meetings.
What problems is the product solving and how is that benefiting you?
Problem: Scattered Information and Lack of Visibility
Solution: Smartsheet centralizes project details—tasks, deadlines, documents, updates—into one platform.
Benefit to me:
Instead of chasing emails, outdated spreadsheets, or random file links, I can open a single sheet or dashboard and see exactly where things stand. It saves time and reduces confusion, especially when managing multiple stakeholders or teams across departments.
Solution: Smartsheet centralizes project details—tasks, deadlines, documents, updates—into one platform.
Benefit to me:
Instead of chasing emails, outdated spreadsheets, or random file links, I can open a single sheet or dashboard and see exactly where things stand. It saves time and reduces confusion, especially when managing multiple stakeholders or teams across departments.
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