Smartsheet
SmartsheetExternal reviews
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Organized like excel with a simple user experience and extra tools
What do you like best about the product?
I like the layout of Smartsheet. It is organized like excel so it is very familiar to me. It is very easy to use which is great because I need to use it frequently. I like that you can add attachments, which is a feature beyond what excel offers. It also allows users to collaborate. It is a great tool for documenting external engagements and proposals within my organization.
What do you dislike about the product?
Because it uses the layout of excel, longer text in a cell can be a bit difficult to read without having to click on each cell to read it. Otherwise, it is like a better version of excel for documenting and storing information.
What problems is the product solving and how is that benefiting you?
It works as a simple CRM for my group which is all we need. It organizes information efficiently and allows users to search for historical information.
A great tool for any Project Manager
What do you like best about the product?
The tool is fairly easy to use and implement - we started off as a customer who wanted the tool to be a silo for each individual Project Manager but quickly shifted to conducting the POC for more capabilities within a few months, owing to the abundant features, usage and great customer support.
I think the data shuttle capability is rather excellent.
I think the data shuttle capability is rather excellent.
What do you dislike about the product?
The salesforce integration, though a native capability, did not include the filter option of 'text contains'. It became difficult for us to take the integration forward since the data import we had, did not include exact matches.
The data management could be easier since we had a very extensive project nesting requirement.
The data management could be easier since we had a very extensive project nesting requirement.
What problems is the product solving and how is that benefiting you?
Smartsheet is acting as a clear playground for our Project Managers where they are freely collaborating, running projects and generating status reports as required. Many of our projects have a custom requirement and do not follow a template: Smartsheet provides a easy interface to carry out all such acitivites.
It was the software tool provided to us for our PMP course at the University of Washington
What do you like best about the product?
How easy it was to learn and the free templates.
What do you dislike about the product?
Our students account limited us on the full experience. Not all tools could be utilized to get a complete feel for the capabilities. It was frustrating.
What problems is the product solving and how is that benefiting you?
It helped to complete my PMP certification.
SmartSheet Changing the Project Game
What do you like best about the product?
I appreciate how customizable it is as well as having so many templates available to be able to use off the bat as well.
What do you dislike about the product?
There are some links between data and how they are presented in a gantt chart that can be a bit more intuitive. A drag and drop to rearrange milestones would be helpful.
What problems is the product solving and how is that benefiting you?
I use it mainly for project management. It allows me to get a clear view all of my projects and statuses as well as providing me a gantt view for tasks and dates. New project initiations as well as task delegations are also an integral part of smartsheet for us and has provided us a dashboard to view new, open, closed projects and their on track/off-track status.
Smartsheet Review: A Powerful Collaboration Tool with Room to Grow
What do you like best about the product?
Familiar Excel-Like Interface with Better Collaboration:
Smartsheet feels intuitive for anyone who's comfortable using Excel. But unlike traditional spreadsheets, it shines in multi-user collaboration—multiple team members can work simultaneously without conflict, and changes are tracked effectively.
Robust Email Notifications:
The email notification system is reliable and timely, which helps ensure that team members stay up to date on assigned tasks, approvals, or approaching deadlines. It's one of the more polished features that really aids workflow.
Form Creation is Straightforward and Powerful:
The built-in form builder is a strong feature. It’s easy to set up, even for non-technical users, and it simplifies data collection, especially from external stakeholders or clients. The forms feed directly into sheets, making data handling seamless.
Flexible Formatting Options:
I personally love the cell and row formatting options in Smartsheet. They allow for clean, visually guided data representation, which makes tracking and prioritizing tasks much easier. Conditional formatting adds to the clarity and usability.
Smartsheet feels intuitive for anyone who's comfortable using Excel. But unlike traditional spreadsheets, it shines in multi-user collaboration—multiple team members can work simultaneously without conflict, and changes are tracked effectively.
Robust Email Notifications:
The email notification system is reliable and timely, which helps ensure that team members stay up to date on assigned tasks, approvals, or approaching deadlines. It's one of the more polished features that really aids workflow.
Form Creation is Straightforward and Powerful:
The built-in form builder is a strong feature. It’s easy to set up, even for non-technical users, and it simplifies data collection, especially from external stakeholders or clients. The forms feed directly into sheets, making data handling seamless.
Flexible Formatting Options:
I personally love the cell and row formatting options in Smartsheet. They allow for clean, visually guided data representation, which makes tracking and prioritizing tasks much easier. Conditional formatting adds to the clarity and usability.
What do you dislike about the product?
Dashboards Lack Advanced Customization:
While dashboards are helpful for a high-level view, they currently feel too basic and rigid. There's limited room for dynamic or interactive visualizations. More advanced chart types, drill-down capabilities, and dynamic filtering would significantly improve this area.
Formulas and Multi-Sheet Interactions Could Be Easier:
Smartsheet supports formulas, but they're not as intuitive as Excel, especially when trying to pull data across multiple sheets. Cross-sheet references are a bit cumbersome and could benefit from a more user-friendly interface or formula helper tools.
Limited Integration with Microsoft Teams:
While Smartsheet integrates well with other platforms like Slack, a deeper integration with Microsoft Teams—especially as an external app—would really streamline communication for organizations heavily invested in the Microsoft ecosystem.
While dashboards are helpful for a high-level view, they currently feel too basic and rigid. There's limited room for dynamic or interactive visualizations. More advanced chart types, drill-down capabilities, and dynamic filtering would significantly improve this area.
Formulas and Multi-Sheet Interactions Could Be Easier:
Smartsheet supports formulas, but they're not as intuitive as Excel, especially when trying to pull data across multiple sheets. Cross-sheet references are a bit cumbersome and could benefit from a more user-friendly interface or formula helper tools.
Limited Integration with Microsoft Teams:
While Smartsheet integrates well with other platforms like Slack, a deeper integration with Microsoft Teams—especially as an external app—would really streamline communication for organizations heavily invested in the Microsoft ecosystem.
What problems is the product solving and how is that benefiting you?
Smartsheet is designed to solve a key challenge that many modern teams face: managing projects, tasks, and workflows in a way that’s collaborative, structured, and doesn’t require heavy IT involvement. Traditional tools like Excel are familiar but fall short when multiple people need to work together in real time. Smartsheet fills that gap with a user-friendly, spreadsheet-like interface that supports real-time collaboration, task tracking, automated email alerts, and easy form creation for data collection. Features like customizable formatting and notifications help teams stay organized and aligned without needing to chase updates manually.
That said, Smartsheet isn’t without its limitations. The dashboards, while functional, can feel basic and lack the dynamic, interactive elements that growing teams often need for deeper insight. Working with formulas—especially across multiple sheets—can be a bit clunky, and there’s room for improvement in how intuitive that experience is. More robust integration with tools like Microsoft Teams would also enhance workflow and communication for companies deeply embedded in that ecosystem. Still, for new or mid-sized teams that need a powerful, flexible platform without the complexity of enterprise-level software, Smartsheet is a strong, reliable choice.
That said, Smartsheet isn’t without its limitations. The dashboards, while functional, can feel basic and lack the dynamic, interactive elements that growing teams often need for deeper insight. Working with formulas—especially across multiple sheets—can be a bit clunky, and there’s room for improvement in how intuitive that experience is. More robust integration with tools like Microsoft Teams would also enhance workflow and communication for companies deeply embedded in that ecosystem. Still, for new or mid-sized teams that need a powerful, flexible platform without the complexity of enterprise-level software, Smartsheet is a strong, reliable choice.
Smartsheet Review
What do you like best about the product?
Organizing my work across multiple collaborative dashboards with real-time updates from my team. It's versability within the software is certainly the reason I continue to utilize Smartsheets.
What do you dislike about the product?
Quite inconvenient when adding a chart or graph into the worksheets. Other than that, not too many flaws.
What problems is the product solving and how is that benefiting you?
Serving as a spot to compile large sets of data
Smartsheet is a solid application with familiar interface but learning curve can be steep
What do you like best about the product?
Easy to use with intuitive Excel-like interface with easy cross-collaboration features and transparency. Real-time updates with solid out-of-the-box dashboard and reporting functionalities.
What do you dislike about the product?
Can be a steep learning curve, particularly for advanced features e.g. cross-sheet references. Can be expensive depending upon use case and licensing terms (particularly for limited rollouts). Mobile app lacks features and UX compared to desktop site.
What problems is the product solving and how is that benefiting you?
Smartsheet is used to track performance against the Corporate Plan goals and to cascade project and portfolio performance tracking across the organisational layers.
Work Smarter with Smartsheets!
What do you like best about the product?
Smartsheets enables you to connect, automate, track and manage your work in one simple platform. You don't need to be a coder to use Smartsheets and the built in ai features help support you through enabling the custom features you want to build. If you can think of it, there is most likely a way to build it in Smartsheets!
What do you dislike about the product?
Integration instructions with some applications isn't always 100% clear step by step and easy to find.
What problems is the product solving and how is that benefiting you?
Smartsheet is everything for my PMO Portfolio solving the intake process, giving internal users visibility to tracking and managing requests, building project plans, tracking projects, work efforts and metrics.
Simplify work sharing and collaboration.
What do you like best about the product?
I enjoy working with Smartsheet because it helps me stay organized and efficient. I use it to manage a variety of tasks, including auditing and creating schedules. Its customizable structure makes it easy to track multiple items at once, share updates with others, and ensure everything stays on schedule.
What do you dislike about the product?
One downside I've experienced with Smartsheet is that while it's great for organizing and managing tasks like auditing and scheduling, it can become overwhelming when working with large or complex sheets.
What problems is the product solving and how is that benefiting you?
It provides a centralized platform where my team can organize, view, and track tasks in one place, reducing the risk of missing deadlines or losing information.
Smart all the way to completion
What do you like best about the product?
The ability to pull all tasks and aggregate them all upto a single project line to feed into a higher level report
What do you dislike about the product?
Having to pay extra for resource management which is out the box for MS Project
What problems is the product solving and how is that benefiting you?
The ability to ensure we have clear visibility and sharing of our project across our busines
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