What do you like best about the product?

The ability to create forms for data collection and tabulating them as they are submitted. I also like the automation tools available.

What do you dislike about the product?

I wished there was a better way to create form templates that can be saved and editted the way it is needed.

What problems is the product solving and how is that benefiting you?

the ability for our hospitals to submit a smartsheet form with designated fields. This reduces the typical errors found on a form and reduces the time it takes to process their requests.

What do you like best about the product?

From an L&D perspective in a fast-paced retail environment, Smartsheet has become a core tool for managing learning programs, stakeholder communication, and operational rollouts at scale.

The biggest value for us has been the platform’s flexibility in structuring learning workflows. We use Smartsheet to manage everything from onboarding schedules to national training rollouts. Being able to build dynamic project sheets with dependencies, automated reminders, and clear status tracking helps us coordinate multiple training initiatives across regions without falling back on scattered spreadsheets or long email chains. For instance, automated alerts to store managers when training modules are due have noticeably improved completion rates and reduced the need for manual follow-ups.

The UI is fairly intuitive, especially for teams already comfortable with spreadsheet-style tools. What really stands out, though, is the mix of grid, card, and calendar views. Switching between views lets different stakeholders (for example, facilitators versus regional managers) work with the same information in the format that best fits their role. The drag-and-drop functionality in card view is particularly helpful for managing learning content pipelines and prioritising development work.

Integrations have also been a strong point. Connecting Smartsheet with tools like Microsoft Teams and Outlook has improved communication and visibility, since notifications and updates surface directly where our teams already work. That reduces friction and helps keep projects moving. While it isn’t a full LMS, Smartsheet complements our learning systems by serving as the operational backbone behind training delivery.

On performance, it handles large sheets and multiple collaborators well. We’ve used it for nationwide program tracking without major slowdowns, although very complex sheets with heavy formulas can occasionally lag.

From a pricing/ROI standpoint, the value shows up in time saved and better coordination. Automations alone—such as approval workflows, reminders, and status updates—have significantly reduced administrative overhead, which allows L&D teams to spend more time on content quality and the learner experience instead of chasing updates.

Support and onboarding were solid. Templates and learning resources made it easy to get started, even for non-technical users, and once a few team members became confident, adoption spread quickly through internal champions.

One unexpected benefit has been improved visibility and accountability. Dashboards and reports give senior stakeholders real-time insight into training progress, which has helped position L&D as a strategic function rather than only an operational one.

On AI/intelligence, the capabilities are still evolving, but features like automated workflows and data-driven reporting already provide a strong foundation. As these tools expand, there’s clear potential to further personalise learning operations and anticipate bottlenecks.

Overall, Smartsheet has improved how we plan, deliver, and track learning initiatives, bringing structure, transparency, and efficiency to what can otherwise be a highly fragmented process.

What do you dislike about the product?

While Smartsheet has been highly valuable overall, there are a few areas where targeted improvements would noticeably enhance the experience—especially from an L&D and large-scale program management perspective.

A key challenge is managing complexity at scale. As sheets expand with multiple dependencies, formulas, and cross-sheet references, performance can begin to lag. That slowdown can affect real-time collaboration during critical periods, such as major training rollouts. Faster load times and stronger stability for large, complex workspaces would make a meaningful difference for enterprise users.

Reporting and dashboards are another opportunity. Dashboards provide helpful high-level visibility, but they can feel somewhat limited in customisation and interactivity in comparison to tools such as PBI. For instance, easier drill-down into underlying data and more dynamic, learner-centric reporting views would better support L&D teams as they analyse training effectiveness and engagement.

The learning curve can also be a barrier for new users, particularly those without a project management or spreadsheet background. Templates help, but more guided onboarding or role-specific setup (e.g., for L&D, HR, operations) could speed up adoption and reduce reliance on internal champions.

On integrations, Smartsheet connects well with tools like Teams and Outlook, but deeper integration with Learning Management Systems (LMS) would be a strong enhancement. Right now, a lot of manual work or workaround processes are needed to sync training completion data, which can create inefficiencies and increase the potential for error.

On the AI/intelligence side, there’s clear potential, but it still feels underdeveloped in day-to-day use. More proactive insights—such as identifying at-risk learners, predicting delays in training rollouts, or recommending workflow optimisations—would add significant value, particularly for data-driven L&D teams.

Finally, permissioning and governance can be difficult to manage at scale. More intuitive controls, along with clearer visibility into access levels, would help reduce risk when working across large, cross-functional teams.

Overall, addressing these areas would further strengthen Smartsheet’s position as a powerful tool for managing complex, enterprise-level learning and operational workflows.

What problems is the product solving and how is that benefiting you?

Before implementing Smartsheet, our learning operations were held back by fragmented processes. Training plans, onboarding schedules, and rollout trackers lived across multiple spreadsheets, emails, and shared documents, making version control difficult, progress hard to track, and stakeholder alignment inconsistent. The result was duplicated effort, missed deadlines, and a significant administrative burden on the L&D team.

Since adopting Smartsheet, we’ve been able to centralise and standardise these workflows and calendars in one structured platform. We now run national training rollouts, onboarding programs, and compliance tracking through dynamic sheets supported by automated workflows, which has noticeably improved visibility and coordination across regions.

One clear example is training completion across store networks. Previously, we depended on manual follow-ups to confirm completion. Now, automated reminders and status tracking alert stakeholders at key milestones, reducing manual administration time. This shift has freed the L&D team to spend less time chasing updates and more time improving the quality and impact of our learning content.

Real-time reporting has also been a major step forward. In the past, compiling training progress updates for leadership meant pulling data from multiple sources and could take several hours each week. With Smartsheet dashboards, we have live visibility into program status, cutting reporting times and supporting faster, better-informed decision-making.

We also used to struggle with accountability and transparency across large, distributed teams. With clearly assigned tasks, defined timelines, and automated updates, stakeholders now have greater ownership of their responsibilities. This has contributed to more consistent execution of training initiatives and fewer delays during large-scale rollouts.

Overall, Smartsheet has shifted our L&D operations from reactive and manual to proactive and streamlined—saving time, improving completion rates, and strengthening alignment between learning strategy and business outcomes.

What do you like best about the product?

multiple users constantly updating real time

What do you dislike about the product?

haven't found many flaws yet...still working with it

What problems is the product solving and how is that benefiting you?

distance communication is far better than other softwars

What do you like best about the product?

update in one place and it updates in another.

What do you dislike about the product?

I wish it had more Agile-style templates built in. The pricing model for the data shuttle and JIRA connector feels a bit extortionist, especially for what seems like a simple bidirectional API call.

What problems is the product solving and how is that benefiting you?

shows current state to managment. Easy to summarize and roll up findings.

What do you like best about the product?

The environment is dynamic and handles a wide range of information, depending on the assignments.

What do you dislike about the product?

Sometimes, when you refresh the page, it takes a while to load.

What problems is the product solving and how is that benefiting you?

When I share information with the team, tasks get assigned more smoothly, and the overall workflow feels more coordinated.

What do you like best about the product?

I like that it's easy for multiple people to all be editing at the same time and it updates live. It's also nice that our organization has adopted it widely so it's the go to place for many spreadsheets.

What do you dislike about the product?

Logging in can be tricky - waiting for a passcode can take a very long time to be delivered to your e-mail (like hours).

What problems is the product solving and how is that benefiting you?

It helps us keep track of what projects are in progress and what steps are still needed to be done, with clear ownership and tagging for responsibility.

What do you like best about the product?

Share project progress easily without the need to send files around

What do you dislike about the product?

Difficult to filter with multiple columns. It will be nice if it can filter just like Excel

What problems is the product solving and how is that benefiting you?

Project tracking for teams

What do you like best about the product?

Forms
Collaboration
Automations
Update Requests

What do you dislike about the product?

No multi-row select
No freezing top row
Lack of adjustments with some automations

What problems is the product solving and how is that benefiting you?

Getting information from multiple departments on a singular topic with update requests
Gathering information from users using the forms
Collaboration and sharing of sheets

What do you like best about the product?

It is userfriendly for begginers, easy to understand and to visualize the flow of the project. I think it is a fair price if you are manging big projects which is my case. Smartsheet responds fast and clear, if some information is missing from my input, I can easily detect what di I have to work with. Personaly I havent used integration with any other plataform or software beside sending automatic emails, but the friend that recomended smartsheets to me says that the integration aspect is what he likes the most. Setting it up at the start was really easy and there are some helpfull videos for newcommers to get to know the UI. The integratred AI is amazing.

What do you dislike about the product?

I havent had a major issue with anything

What problems is the product solving and how is that benefiting you?

I really like to visualize my projects in both a timeline and a "task" list, it helps me keep track on all fronts

What do you like best about the product?

It's live and can be shared and edited among colluges.

What do you dislike about the product?

Nothing really. I think the prduct is really good

What problems is the product solving and how is that benefiting you?

It allows to make entries that everyone can see and edit