Smartsheet
SmartsheetExternal reviews
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User friendly project management software
What do you like best about the product?
I love that it is easy to use for project managers at all levels of experience. I have been able to do trainings of fellow colleagues who have no project management background with no major issues.
What do you dislike about the product?
I wish it was easier to configure Smartsheet cells to show visually, automatically when activities are running late. It would also be great if there were AI generated dashboards of the smartsheets.
What problems is the product solving and how is that benefiting you?
I use smartsheet to manage an entire program.
Smartsheets is a helpful way to collect and organize large amounts of data.
What do you like best about the product?
It is a great tool for consolidating and sorting through data.
What do you dislike about the product?
Sometimes the different smart sheets don't talk to each other so the data can be duplicated or repeated.
What problems is the product solving and how is that benefiting you?
We are currently using smartsheet to consolidate our sales contacts under one umbrella. Basically, all of our sales team logs customers (active and potential) and documents relevant data.
Expensive, but a very good system
What do you like best about the product?
The range of options, and the email updates
What do you dislike about the product?
It is super expensive. I would upgrade if I could, but it is just so expensive, so we make do with the lower priced plans.
What problems is the product solving and how is that benefiting you?
Centralized location for everyone to access. Email updates when somthing is changed, so that other can take action as result of the change.
An honest reflection into the daily use of SmartSheet
What do you like best about the product?
Smartsheet has been a really effective tool for managing complex projects and integrations. I appreciate how easy it is to customize dashboards and sheets to match our specific workflows — especially for tracking dependencies, milestones, and stakeholder responsibilities. The ability to collaborate in real-time with internal and external teams is a major plus, and having automated alerts, status symbols, and Gantt views all in one place makes updates clear and efficient. The integration with other platforms like Google Drive and Microsoft 365 also helps streamline documentation and file access. Overall, it gives a great visual overview while still allowing for granular control when needed.
What do you dislike about the product?
While Smartsheet is powerful, there are a few areas that could be smoother. For example, the interface can feel a little clunky at times, especially when working with larger or more complex sheets — it’s not always as fast or intuitive as I’d like. Some advanced dashboard features or custom reporting still require workarounds, and occasionally the learning curve for new users can be steep. That said, I can see the platform is constantly evolving, and I do appreciate the frequent updates and responsiveness to feedback. It’s definitely getting better with time.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage multiple complex projects in one place, keeping task ownership, timelines, and dependencies clearly visible to all stakeholders. It’s particularly useful for integration projects where real-time updates, status dashboards, and cross-team collaboration are essential. The automation features also reduce manual follow-ups, which saves time and improves accountability.
Streamlining Project management at BC Doors with Smartsheet
What do you like best about the product?
What I like best about Smartsheet is how easy it is to use and implement across our team. The familiar spreadsheet-style interface made onboarding quick, and we use it daily to manage tasks, timelines, and team collaboration. It offers a wide range of features—from Gantt charts and automated workflows to dashboards and reporting—that help us stay organized and efficient. Integration with tools like Microsoft 365, Google Workspace, and Slack has been seamless, allowing us to connect Smartsheet with our existing systems. Additionally, their customer support is responsive and helpful, making setup and troubleshooting straightforward.
What do you dislike about the product?
What I dislike about Smartsheet is that it can become slow when working with large sheets or complex formulas. Some of the more advanced features, like cross-sheet references and reporting, have a steeper learning curve and can be time-consuming to set up. Also, certain useful capabilities are only available on higher-tier plans, which can be limiting for smaller teams or departments with tighter budgets.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us solve several key challenges, especially around project visibility, task tracking, and team coordination. Before using it, we struggled with scattered information and manual follow-ups. Now, we can centralize all project details, assign tasks, set deadlines, and monitor progress in real time. The automation features reduce repetitive tasks like sending reminders or status updates, which saves time and increases efficiency. Overall, it's improved communication, accountability, and helped us deliver projects more consistently and on schedule.
User friendly and simple to use
What do you like best about the product?
The collaboration aspect - where others in my team can also update my Smartsheet plans, whist also restricting access to others such as clients, to be view only.
I also really like how easy it is to use and build out complex project plans
I also really like how easy it is to use and build out complex project plans
What do you dislike about the product?
I wish I was able to add different styling to specific words within the same cell for e.g. if putting a list of assets into a cell, I may wish to make the subhead bold, or I may with to put a specific asset in red font, to call it out for a specific reason
What problems is the product solving and how is that benefiting you?
Breaking down complex projects, and making it easier to plan how to deliver
Smartsheet has been a very useful tool.
What do you like best about the product?
The way we can organize our projects in a frame.
What do you dislike about the product?
Editability options are few. There should be more options to modify.
What problems is the product solving and how is that benefiting you?
Managing the projects through different phases.
`Amazing platform- better than sharefile
What do you like best about the product?
The best thing about smartsheet is that it helps you track the requests with the corresponding docs shared by client with no requirement to re-align and regroup those documents.
Its easy to implement and we use it on daily basis. The integration does not require any special requirements. The customer support is very responsive.
Its easy to implement and we use it on daily basis. The integration does not require any special requirements. The customer support is very responsive.
What do you dislike about the product?
One is that if I want to search which sheet I want to open, the search option is not there.
also, There should be an option to filter the attachments to a particular row or sheet with filter options like "this date to this date" or others.
also, There should be an option to filter the attachments to a particular row or sheet with filter options like "this date to this date" or others.
What problems is the product solving and how is that benefiting you?
Its the best platform so far. Better than sharefile. The best thing about smartsheet is that it helps you track the requests with the corresponding docs shared by client with no requirement to re-align and regroup those documents.
Its easy to implement and we use it on daily basis. The integration does not require any special requirements. The customer support is very responsive.
Its easy to implement and we use it on daily basis. The integration does not require any special requirements. The customer support is very responsive.
Good experience
What do you like best about the product?
Automation and interactivity is very good
What do you dislike about the product?
It doesn't include advanced features like those in Excel.
What problems is the product solving and how is that benefiting you?
This is very effective as a collaborative work method at the company I work for.
Collaborative online spreadsheets
What do you like best about the product?
Smartsheet is very easy to use and to get started. Information can be shared to multiple end users, both internally and externally. It is easy to set permissions such as admin, editor, or read-only.
The data is live and everyone can contribute simultaneously. You can also create reports pre-filtered dashboards which give specific information from a larger sheet.
Sheet = database
Report = dashboard - filtered down only to the data and columns someone needs to see.
You can also set up automated emails to share a report or sheet in excel or pdf format to specific email addresses. We find this helpful for giving daily updates to some of our suppliers without giving them access to the online smartsheet itself.
The data is live and everyone can contribute simultaneously. You can also create reports pre-filtered dashboards which give specific information from a larger sheet.
Sheet = database
Report = dashboard - filtered down only to the data and columns someone needs to see.
You can also set up automated emails to share a report or sheet in excel or pdf format to specific email addresses. We find this helpful for giving daily updates to some of our suppliers without giving them access to the online smartsheet itself.
What do you dislike about the product?
As an admin, it is difficuy to see an overview of all the sheets and reports created under a company. The admins only see sheets and reports that they have created, or which have been shared with them.
What problems is the product solving and how is that benefiting you?
We use smartsheet to coordinate all our company-wide projects. Departments also use separate sheets to manage their internal tasks. We also use smartsheet forms to capture user feedback, such as environmental opportunities for improvement for our environmental system.
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