Smartsheet
SmartsheetExternal reviews
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Smartsheet helpful in a growing business
What do you like best about the product?
Our company has used Smartsheet for study planning, timeline tracking, and resource allocation. As we are a small but growing business, it has been nice to have simple templates that everyone can follow. The included tutorials and example sheets are helpful starting points and ideas.
What do you dislike about the product?
One limitation is that the desktop app is basically just a web browser. It would be great to have a desktop app to allow working offline.
What problems is the product solving and how is that benefiting you?
Smartsheet is helpful at allocating resources. The ability to link cells across sheets and create summary views differentiates it from Excel and other task managers. The summary pages are extremely useful.
Powerful tool to track projects, resource allocation, and data, but not quite 100%
What do you like best about the product?
The ease of sharing SmartSheet within my organization, and with outside customer personnel, as well as associated field reps makes SmartSheet a critical tool to help remotely manage my projects. The ability to quickly adjust columns, adjust filters, and sort data all while others are working within the tool live has proven very helpful. The web-based format is intuitive and requires very little learning curve. While I utilize primarily the Sheets view that emulates the appearance of a spreadsheet, there are Gantt and Kanbai card views available to track tasking, as well.
What do you dislike about the product?
SmartSheet is column-based by design. Filters and sorting can be done only on columns, not by rows. While the format looks like a spreadsheet in Excel or Google Sheets, it does not behave that way. While the interface is intuitive, I often need to sort my data by row and am unable. I can export it to Excel and manipulate the data to get what I want, but this is a lot of extra work. Also, if I have a filter enabled, I'm not able to further sort other rows. Again, I need to export to Excel to work my data. My need to share data live to multiple external parties trumps the importance of these frustrations, so I will continue to work with it.
Lastly, there have been several times where I needed a query or formula to use to pull specific data together and I've found one doesn't exist. While the online support pages are robust, there are many people like me asking for what I'm looking for, but it appears the SmartSheet project team does not work to implement these requests in future builds. If customers continue to ask for something, we typically work to get it implemented in my business.
Lastly, there have been several times where I needed a query or formula to use to pull specific data together and I've found one doesn't exist. While the online support pages are robust, there are many people like me asking for what I'm looking for, but it appears the SmartSheet project team does not work to implement these requests in future builds. If customers continue to ask for something, we typically work to get it implemented in my business.
What problems is the product solving and how is that benefiting you?
Shared collaboration between multiple internal and external sites is crucial and SmartSheet solves that problem well. Easy sharing, live updates, and visibility into who else is in the file at the same time is great. We're able to collaborate in real-time, each pull data needed to support our responsibilities and sort/filter as needed.
Good product but nickles and dimes you
What do you like best about the product?
Let me start out by saying that Smartsheets is a good product. Intuitive and very powerful. No problems with implementation except absorbant costs. We haven't integrated it with anything , like ServicNow, because it is an extra cost. My use is to produce metrics and it does a great job tracking things. I haven't had to call support so I cannot comment on that. But they did get the CISO on a call with us so that is a plus.
What do you dislike about the product?
Where I don't like Smartsheets is their approach to security. Stuff that is basic and should be free, but you end up having to buy the Enterprise Package and then another cost for the Platinum Package. You want SSO to manage your accounts through SAML 2.0 or Entra ID? Pay more. This alone gets them on the SSO wall of shame. You want events sent to a SIEM? Pay more. You want basic DLP funtionality to determine where your sensitive data like PHI or PII is so you can make sure it has the right protections? Pay more. That's ridiculous and a horrible business model. We actually ended up esclating and talking to their CISO. Not helpful unless you buy the Enterprise + Platinum Package.
What problems is the product solving and how is that benefiting you?
My use case is tracking requests and producing metrics. Does a good job. Just wish I could integrate with ServiceNow without paying an exhorbant fee.
Straightforward and easy to navigate!
What do you like best about the product?
Smartsheets is easy to navigate and allows for a lot of things to be done within it. We utilize the forms mostly on the CX side. We review the data that's input into the sheets every day, which makes it easier to report on trending things later on.
What do you dislike about the product?
The one thing I wish Smartsheets had was more customization wtihin the forms section. We utilize the forms for some of our tracking, but we aren't able to fully customize it to the brand.
What problems is the product solving and how is that benefiting you?
Smartsheets allows us to work directly with our Food Safety team and track any quality/product/fulfillment issues with ease. It's easy to use on the agent side and is also easy to use on the management side as well. This is insanely helpful for the team to be able to have a onestop shop for these issues that also tracks the historic data as well.
Good Collaboration tool but missing some typical spreadsheet options
What do you like best about the product?
I love being able to collaborate with both users and guests- sometimes I need a member of my team to only look at something once, and not utilize Smartsheet in it's entirety, and it's great to be able to just send things to them.
What do you dislike about the product?
I wish that the Grid View portion of Smartsheet worked more like a typical spreadsheet with more options for formatting, being able to link with drop down options instead of inserting them individually each time, auto numbering colums instead of just adding in the next number in the middle, and just some addtional options.
What problems is the product solving and how is that benefiting you?
it gives us a great way to manage onboarding and offboarding of new agents or team members.
Smartsheet is a great way to store data
What do you like best about the product?
Smartsheet is a great way to store data and enable our whole team to interact with the data, while maintaining HIPAA compliance.
What do you dislike about the product?
It requires some training to learn how to use and configure the Smartsheet.
What problems is the product solving and how is that benefiting you?
Smarthseet allows us to "task" assignments to users and keep track of notes and updates.
Easy to use once familiar with the functionalities
What do you like best about the product?
Comment, attachment, and other add on functions
What do you dislike about the product?
I think the colors are a bit limited, I personally would like a bit more options.
What problems is the product solving and how is that benefiting you?
We don't have full access to JIRA, so instead we are using Smartsheet as a primary backlog management tool. It is a bit more automation and setup than the typical tools but overall it is easy to use for sprint planning and progress management.
My 2 years of experience and future expectations from Smartsheet.
What do you like best about the product?
Smartsheet offers a diverse range of user-friendly features, facilitating concurrent collaboration among multiple individuals. One particularly favored functionality is presenting a single sheet with various views, enhancing project management clarity with timelines and a birds-eye view. Moreover, Smartsheet seamlessly integrates with many platforms, leading to its frequent daily utilization.
What do you dislike about the product?
The auto-save feature has been observed to exhibit occasional delays, necessitating manual intervention to save work. It would be advantageous for the system to seamlessly synchronize all tasks in real-time and facilitate automatic saving without explicit user confirmation or display of data-saving notifications.
What problems is the product solving and how is that benefiting you?
Gives better clarity over the workload distribution and project timelines.
Love the cool features of Smartsheet
What do you like best about the product?
I like how user-friendly it is and all the online support/community that exists for help and resources
What do you dislike about the product?
I dis;ike how intimidating it can get. With so many features and user-customazability, it can be daunting to build anything initially.
What problems is the product solving and how is that benefiting you?
It's allowing Excel files/forms to be collaborated on in real-time. Also serves as a wonderful tool for Intake form purposes
Usage of Smartsheet is mostly internal business processes
What do you like best about the product?
It is very similar to Excel and it provides an easy way to share with Clients for external communication. This allows real time communication and exchanges that helps ensure smooth communication and reduces bottleneck.
What do you dislike about the product?
There is a lot of function in Smartsheet however alot of the function is too hidden in my opinion. The interface and QoL item, such as tooltip, would help reduce confusion or time required to search for functions.
In particular, I personally dislike the navigation on the various sheets - I believe it can have a revamp of design for easier access and visibility.
In particular, I personally dislike the navigation on the various sheets - I believe it can have a revamp of design for easier access and visibility.
What problems is the product solving and how is that benefiting you?
Personally I am using Smartsheet as per company policy. It is not solving any problem for me, but Smartsheet can be design with improved UI.
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