Smartsheet
SmartsheetExternal reviews
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Using smartsheet as average company
What do you like best about the product?
One of the standout features of Smartsheet is how easy it is to use formulas. It functions similarly to Excel but in a much more streamlined and intuitive way. Whether you're creating a simple task tracker or a complex project plan, Smartsheet offers the flexibility to design your sheets exactly the way you need. On top of that, automation tools help keep workflows smooth and efficient.
The integration with Google Calendar is also a huge plus. Since we work with private clients and often manage detailed schedules, the ability to sync appointments between Smartsheet and Google Calendar in just a few clicks is incredibly convenient.
Real-time collaboration is another major advantage. Any updates made to a sheet are instantly visible to everyone with access—eliminating the need for constant back-and-forth or version control issues.
When people ask me what Smartsheet is, I usually describe it as a more powerful, flexible version of Microsoft Excel—where your only real limitation is your imagination.
As for customer support, I can’t comment—simply because I’ve never had to use it. The platform is that intuitive and easy to navigate.
The integration with Google Calendar is also a huge plus. Since we work with private clients and often manage detailed schedules, the ability to sync appointments between Smartsheet and Google Calendar in just a few clicks is incredibly convenient.
Real-time collaboration is another major advantage. Any updates made to a sheet are instantly visible to everyone with access—eliminating the need for constant back-and-forth or version control issues.
When people ask me what Smartsheet is, I usually describe it as a more powerful, flexible version of Microsoft Excel—where your only real limitation is your imagination.
As for customer support, I can’t comment—simply because I’ve never had to use it. The platform is that intuitive and easy to navigate.
What do you dislike about the product?
The only downside I've come across is the licensing model. To create sheets, each user needs their own individual license. It would be much more convenient if anyone within a licensed team could create sheets, rather than requiring a separate license for every single user. This can be a bit limiting, especially for teams that collaborate closely but don’t all need full access all the time.
What problems is the product solving and how is that benefiting you?
I’m not entirely sure what new problems Smartsheet is solving right now, but the features I use work reliably and efficiently. One recent addition that’s been helpful is the AI functionality—it’s great for assisting me when I encounter errors in formulas or need quick guidance.
Good product for documenting and tracking various things like a supercharged spreadsheet
What do you like best about the product?
The ability to easily link various sheets together.
What do you dislike about the product?
There is nothing I can think of that I dislike about Smartsheet.
What problems is the product solving and how is that benefiting you?
One of our guys likes Smartsheet and he set up various sheets for us to use for things like documenting what was worked on each day, tracking when team members are off on PTO, reading values from various data sources and displaying the information in graphs and charts.
Smartsheet Review 2025
What do you like best about the product?
Ease of use and sharing capabilities and options.
What do you dislike about the product?
Organization of users and permissions and on-boarding of users.
What problems is the product solving and how is that benefiting you?
- Review, share, and editing of documents
- Project depository
- Project Management
- Project Updates
- Project Document List - Project
- Project depository
- Project Management
- Project Updates
- Project Document List - Project
Integrated
What do you like best about the product?
the ability to link data across Smartsheet's, summarize, and feed into dashboards
What do you dislike about the product?
If I am collecting information in a smartsheet that is quite long and covers different areas that I don't need to see at once, the only way that I can condense it is to create the dropdown. But when multiple users are accessing and leave the dropdown open, there is a ton of scrolling that has to be done.
What problems is the product solving and how is that benefiting you?
Collaborating with users who do not have the same access to Office Suite. Use browser-based access when I'm unable to access an app or my work computer.
Smartsheet for Project Management and forms
What do you like best about the product?
Smartsheet does great for project management. One of the easiest platforms to track projects, make gantt charts, and see what is going on. I use it for several large projects. They also have easy triggers for sending emails to people for followups, request apprvoals ,etc.
What do you dislike about the product?
I am not a big fan of smartsheet forms. You have to pay more to have automation in the drop downs which is free on most other platforms. It is a lot of manual work if you don't get the top package.
What problems is the product solving and how is that benefiting you?
Smartsheet makes approvals a lot easier. When you have a process that involves multiple people and departments it makes it quick and easy to manage the workflow and notify others when the task has moved on to them. We also use it heavily for project management.
Great project management platform but poor user subscription model roll out
What do you like best about the product?
I like how easy it is to create different project management sheets based on a wide range of needs. My organization has found it very helpful to use with both internal program staff as well as external community partners who deliver the programs we support. We use different sheets every day in our work, and our team who often struggles with different technology, has had very little issues using Smartsheet. It's easy to integrate with other platforms we use in our daily work, as you can easily export the sheets to PDF, Excel, or Google sheets.
What do you dislike about the product?
I don't have anything I dislike in terms of the functionality, but I did dislike the rollout of their updated user subscription model. It was very unclear how it was going to impact our pricing until they rolled it out, and then they paused the roll out, I assume because it was poorly received. Other than that, I have no complaints about the platform itself.
What problems is the product solving and how is that benefiting you?
It makes it much easier to manage projects that have a lot of moving pieces and responsibilities, which makes the team and our work more efficient.
Extensive capability with some speed issues
What do you like best about the product?
Extensive capability to track projects and data and create useful dashboards with visual representations to easily view and analyze large sets of data.
What do you dislike about the product?
Speed issues when dealing with complex dashboards or large data sets.
What problems is the product solving and how is that benefiting you?
Easy status and data visualization. Resource management. Task management.
A flexible and powerful tool for project management
What do you like best about the product?
It is mostly like excel but has more features like collaboration. I love how customizable it is - you can build everything from a basic task tracker to a complex project portfolio dashboard. You can automate workflows, adn this saves you the hassle of manual followups. it can also inegrate with MS teams.
What do you dislike about the product?
There is a learning curve involved, for people who are not tech savy can feel it is a bit complex to use this software. Pricing is an issue too.
What problems is the product solving and how is that benefiting you?
We use smartsheet for managing project timelines, tracking resource allocation, and keeping stakeholders updated through dashboards. It helps us cut down on missed deadlines and improves transparency.
Valuable App for Business
What do you like best about the product?
How easy it is to use and the organization it brings my company
What do you dislike about the product?
I dislike how the share button on the right corner shares your whole portal, I got confused and accidentally forwarded confidential information to a vendor one time.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving organization issues and benefits by allowing all information to be stored in one place.
Smartsheet is great for organising whole teams and projects
What do you like best about the product?
I like that you can attached to the line and assign tasks and is easy to use
What do you dislike about the product?
I wish on smartsheet you could assign people who don't have an account, and have the approvals on all accounts
What problems is the product solving and how is that benefiting you?
We use it to plan our events and campaigns. We have also created an email calendar and events calendar which helps the stakeholders understand what is going out for marketing. It also helps us keep track on what we need to do as individuals as part of a larger project.
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