Smartsheet
SmartsheetExternal reviews
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Great MS Project Compatibility, But Account Limitations Frustrate
What do you like best about the product?
It is very compatible with the mircrosfot Project
What do you dislike about the product?
Account limitations between Pro and Enterprise
What problems is the product solving and how is that benefiting you?
Project planning and managing
Insightful and Flawless Experience
What do you like best about the product?
the insight you have and the ease to use
What do you dislike about the product?
cant think of one but i have to say when i cant find something
What problems is the product solving and how is that benefiting you?
to have sight over the registered problems
Great for Sharing and Visualization, But Limited Real-Time Collaboration
What do you like best about the product?
I use it daily with several people, and it's convenient for sharing information with those outside our group. The platform also makes it easy to implement dashboards to visualize simple data.
What do you dislike about the product?
Depending on your subscription, there can be certain limitations, and you also don't get to see others working on it in real time.
What problems is the product solving and how is that benefiting you?
The platform makes it simple to share and track tasks, and the Gantt chart visualization is very helpful. I rely on it to ensure that everyone on the team, both internal and external members, stays aligned so we can achieve our project goals.
Predecessor Column Makes Planning a Breeze
What do you like best about the product?
The ability to add a predecessor column is very useful when it comes to planning.
What do you dislike about the product?
Smartsheets could benefit from offering training courses on how to use their templates effectively, as this would be helpful for users.
What problems is the product solving and how is that benefiting you?
The ability to track tasks across different teams and monitor their current status is very helpful.
Effortless Data Syncing for a Unified Master Sheet
What do you like best about the product?
I use this to sync different sheets so I can create a master sheet that gathers the necessary data from various sources. This makes it much easier to manage and access all the information I need in one place.
What do you dislike about the product?
At this time, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
The platform handles large-scale task requests and task management efficiently. It also allows for the creation of a master sheet, which can pull information from other connected sheets.
Smartsheet Modernized Our Workflow and Boosted Team Collaboration
What do you like best about the product?
The collaboration within the team has improved significantly. I also find the filters to be very useful. We moved our trackers from Excel to Smartsheet, and it works much better now, even in terms of how it feels to use. I have to say, the forms have made things a lot easier for us. I really like the tick boxes - something soo simple, but makes a bit difference. I like the little details like the dates function - It's just a lot more modern than our excel sheet.
What do you dislike about the product?
Some Excel keyboard shortcuts don’t always work — for example, Ctrl+D (which should fill down like in Excel) often doesn’t do anything.
It can feel a bit sluggish when working with larger sheets.
There’s no offline mode, which can sometimes be inconvenient if the internet connection drops.
Finally, when you are working as a team, the updates aren't always immediate, and sometimes have reload the whole tab.
It can feel a bit sluggish when working with larger sheets.
There’s no offline mode, which can sometimes be inconvenient if the internet connection drops.
Finally, when you are working as a team, the updates aren't always immediate, and sometimes have reload the whole tab.
What problems is the product solving and how is that benefiting you?
Before Smartsheet, we used to have loads of Excel tabs to manage everything. Now it’s all in one place with set filters, which makes tracking much easier. The reminders are really handy too, as they link straight to our email addresses so nothing gets missed. Overall, it’s helped centralise things and improve visibility.
Highly Organized, But a Bit Complex for Beginners
What do you like best about the product?
Very organized, i like layout and hierarechy
What do you dislike about the product?
Little complex for beginner , but as long of usage it getting easier
What problems is the product solving and how is that benefiting you?
To follow up project
Unmatched Flexibility Lets Every Team Work Their Way
What do you like best about the product?
What we’ve come to appreciate most about Smartsheet is how flexible it is. Unlike traditional project management software that locks you into one rigid format, Smartsheet gives you the freedom to design your own workflows — whether that’s through grids, Gantt charts, calendars, or dashboards. For ISDM, this flexibility means that each team can adapt Smartsheet to its own needs while still maintaining a shared language of progress and accountability. For instance, our academic team uses it to plan program calendars and track course deliveries, while our communications team uses it to manage campaigns, content pipelines, and deadlines.
What do you dislike about the product?
it can sometimes feel complex for new users. The learning curve can be steep for team members who aren’t used to project management systems or formula-driven sheets. We’ve found that onboarding and consistent training are key to getting everyone comfortable. Similarly, as our use of Smartsheet has expanded, licensing costs have become something to watch — the platform is worth the investment, but it’s not cheap if you want advanced features for every team member.
What problems is the product solving and how is that benefiting you?
Smartsheet helps ISDM solve the problem of managing multiple projects and teams in a coordinated, transparent, and efficient way. It replaces scattered spreadsheets and endless email threads with a single platform where everyone can track progress, assign tasks, monitor timelines, and stay aligned — ensuring clarity, accountability, and smoother collaboration across departments.
Excellent for Team Collaboration on Shared Documents
What do you like best about the product?
The ability for multiple users and teams to collaborate on a single document is very useful and simple.
What do you dislike about the product?
Sometimes, it's easy to forget to add new users and grant them editing permissions, since this option isn't enabled by default.
What problems is the product solving and how is that benefiting you?
We use it to create production plans and manage workflows, as well as for several smaller tasks. Overall, it is the easiest tool we have found to use so far.
Easy to use and collaborative, but an interface to improve
What do you like best about the product?
I appreciate its ease of use (once well trained). The platform offers a logical format, combining spreadsheet, workflow management, and automation. It is a tool that promotes collaboration while allowing integration with other systems. Regarding customer support, nothing to report.
What do you dislike about the product?
I encountered some difficulties in mastering the Smartsheet interface, but this problem has been resolved, even though it required a significant amount of training time. I also find that there are too many notifications.
What problems is the product solving and how is that benefiting you?
Before using Smartsheet, the information was scattered in many different places, whether in various software, Excel files, emails, or documents. Smartsheet now allows everything to be centralized in one place, which greatly facilitates management. It helps reduce errors and duplicate entries. Additionally, it offers the ability to manage multiple projects simultaneously.
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