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IBM Instana Observability Self-Hosted

IBM Software | 1

Reviews from AWS Marketplace

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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Mantesh H.

Its good to use

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
All the erroneous calls which we can catch easily
What do you dislike about the product?
It's a little bit slow during use. also, it takes more time to load
What problems is the product solving and how is that benefiting you?
We catch up on the erroneous calls easily
Recommendations to others considering the product:
its easy to use

    Information Technology and Services

Best Product for analysis

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
Easy to manage and use , able to track number of visitors and do data analysis and remain safe from threats.
What do you dislike about the product?
Nothing as such , new to the platform .Until now everything is going good
What problems is the product solving and how is that benefiting you?
Monitoring the performance of my number of users visiting and clicking on daily basis

    Computer Software

APM with good kubernetes monitoring.

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
It's a visualization suitable for Kubernetes, public/private cloud and IDC.
And you can also check the detailed settings of Kubernetes.
E2E transactions are well visualized, making it easy to monitor MSA services.
What do you dislike about the product?
Instana cannot view code at the method level.
There is no function to view log history, extract specific values, save them as metric, and display them.
Automatic installation of DEM is not supported.
To use the AI function, you need to add Watson.
What problems is the product solving and how is that benefiting you?
We efficiently checked the link between various applications in the currently deployed Kubernetes environment. We were able to separate and analyze the points of disability using INSTANA.

    SHIDDARTH S.

Amazing experience

  • February 25, 2022
  • Review verified by G2

What do you like best about the product?
The realtime monitoring and the backend traces are helpful. Very big data management is impressive. Instana js covering every nook and corner of an application. Comparison in with other competitor, Instana is best in its UI and how the data is segregated and presented.
What do you dislike about the product?
Sometimes the past traces doesn't have data, instana can try to improve that. Instana can consider adding server logs as a separate section. It would be also helpful if we can see a user flow as a separate one. Mobile view can also be considered adding.
What problems is the product solving and how is that benefiting you?
We are using Instana for our website monitoring. For any kind of real time issue we are 100% trusting instana for reporting via alerts. Also after reporting , we again trust instana for the insights or data.
Recommendations to others considering the product:
A must try and 100% trust worthy product for incident report and management.

    Ruben G.

Road to the Observability

  • February 24, 2022
  • Review verified by G2

What do you like best about the product?
Easy interface nice map of dependencies it's pretty useful at the moment of point a failure in Kubernetes and VMS
What do you dislike about the product?
The discrepancies on the documentation don't focus on the to-do and focus more on explaining something that maybe we never use.
What problems is the product solving and how is that benefiting you?
traceability, enrich user session data, resource monitoring, some benefits about others APMs it's an easy implementation with a low cost licensing
Recommendations to others considering the product:
It's the new APM with the exact boundaries as others pretty useful in Kubernetes, lambdas, and cloud monitoring.

    Rohit G.

Best way to debug your production issue

  • February 24, 2022
  • Review provided by G2

What do you like best about the product?
Data flow and service to service communication
What do you dislike about the product?
I have no disliking towards the product.
What problems is the product solving and how is that benefiting you?
Production issues and their root cause.
Reducing latency by seeing trends also give useful insights
Recommendations to others considering the product:
Use every aspect of it

    Oliver G.

Good Product and a great team behind it

  • February 23, 2022
  • Review provided by G2

What do you like best about the product?
Instana supports a large number of technologies with their sensors and continue to expand them over time. Their strength is in setups that aren't completely cloud-native, or where components below container level are managed. The team that supports enterprise customers is extraordinary and does a great job in communicating and being available for questions and feature requests. They provide a Slack channel and from time to time also product management or SREs are pulled in on dedicated topics. Also the pricing model is by far the best I have seen and much more predictable than the one from competitors.
What do you dislike about the product?
As for every small company (not any more thanks to IBM), feature requests are processed very slow. If you go full in on Instana, you need to buy a certain quantity to be recognized with new features. I waited for some features for more than a year and considered it basic technology support (e.g. Java AWS SDK V2, DynamoDB).
What problems is the product solving and how is that benefiting you?
Instana covers all operation monitoring aspects on application and container layer, does alert on unexpected usage and most important resolve bugs, we would not be able to spot. Just to give an example. The website sensor runs in the customer browser and we can detect frequently occurring JavaScript errors for specific browsers and resolve them. To some extend thanks to user tracking we can also provide customer support capabilities with the SaaS service.
Recommendations to others considering the product:
Check your application stack against the supported technologies and do a small PoC. Instana is always open for something like that. If a technology is not available reach out. We did and they developed the support for us, so everything is possible.

    Computer Software

Well made product

  • February 23, 2022
  • Review verified by G2

What do you like best about the product?
1. Co-relation between front end and backend.
2. HTTP error stack trace.
3. Custom error declaration.
4. Easy set up of the alert monitoring with slack and opsgenie.
What do you dislike about the product?
1. Navigation sometimes feels irritating.
2. If I don't have any access it is not straightforward to understand.
3. Sometimes I have seen data corruption or filter not working properly when I am trying to pinpoint or investigate some issues.
What problems is the product solving and how is that benefiting you?
1. Tracking custom events for a better understanding of my product.
2. Alerting and monitoring.
3. Investigating specific API flow for a user to better understand the issue.

    Hemant S.

Easy and efficient Monitoring

  • February 21, 2022
  • Review verified by G2

What do you like best about the product?
It is easy to monitor the application and Can easily figure out the issues
What do you dislike about the product?
Nothing, Everything looks good as of now
What problems is the product solving and how is that benefiting you?
We were having thread stuck problems but not to figure out the exact thread . Instana helps in providing the information related to the thread

    Internet

Much less potential since IBM's takeover, consider it as an IBM product, not a promising startup

  • February 20, 2022
  • Review provided by G2

What do you like best about the product?
The user interface is good, tracing is helpful and efficient.
The setup for new services is straightforward too.
What do you dislike about the product?
Since the takeover by IBM, the support has been slower, it's harder to get someone to talk with.
The purchase process is also very cumbersome. It feels like all the heavy processes and corp culture of IBM are taking over the strength of Instana. Releases are also becoming slower and less reliable.
I'm not sure this product is worth it anymore.
What problems is the product solving and how is that benefiting you?
Response time, errors, third-party monitoring.
Debug on specific routes / API calls

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