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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Insurance

Very good solution for performance monitoring

  • June 26, 2020
  • Review provided by G2

What do you like best about the product?
- On-prem use, very good support during implementation (workshops)
- Simple, intuitive installation (Linux skills required)
- Feature requests very often find their way into the finished product
- Support always reacts quickly and delivers competent solutions
- Extensive monitoring of a wide variety of technologies without great administrative effort
- Provides a detailed overview of the system landscape
- Alerting possible via various channels (email, Slack, Opsgenie, ...)
What do you dislike about the product?
- On-prem version always slightly behind the cloud version
- Operation not always intuitive, training required
What problems is the product solving and how is that benefiting you?
- Discover performance problems
- Alerting before major problems occur (example "You will run out of disk space in about 58 minutes")


    Internet

Instana gave us detailed insights into our application performance

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
There is not much configuration that needs to be done compared as opposed to classic monitoring tools. We also value the detailed analytics and tracing possibilities that Instana provides for our Java application.
What do you dislike about the product?
Monitoring our .NET and .NET core applications running on Windows is not working quite as smoothly compared to the Java on Linux world.
What problems is the product solving and how is that benefiting you?
Decrease the effort on configuring and tuning the monitoring system while having the possibility to gain insights into our application performance.


    Information Technology and Services

I am a beginner in Instana

  • June 23, 2020
  • Review verified by G2

What do you like best about the product?
* cloud native deployment on kubernetes / openshift
* autodetection of resources
* connectivity (include the instana-metrics in to custom grafana boards on prem) ,
* nice UI
* awesome support
What do you dislike about the product?
* special configs for networkpolicies (should be included as batteries)
* missing monitoring for HA-Proxy and Prometheus
What problems is the product solving and how is that benefiting you?
Providing APM for customers on (shared / dedicated) K8s cluster.
Cost savings compared to dynatrace.
Recommendations to others considering the product:
There are so many thing detected automaticly that you focus more on put things together instead to get it running.


    Insurance

Out of the box application monitoring with Instana

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
Automatic discovery and monitoring including tracing of all applications
What do you dislike about the product?
The OnPrem update process was previously complex and prone to errors
What problems is the product solving and how is that benefiting you?
Detailed performance monitoring of applications


    Maurício C.

An end to end tool

  • June 23, 2020
  • Review provided by G2

What do you like best about the product?
It's a really awesome tool, It's easy to get it running into your infrastructure and their automatic correlation between the different "layers" (application to infrastructure) is really great.
What do you dislike about the product?
I have been using it for a few months and so far I'm really happy with it.
What problems is the product solving and how is that benefiting you?
I have been using it to handle several different "solutions" running into the same infrastructure, and the Instana team have been really supportive to understand the different scenarios and to suggest the right approach in each one of them.


    Internet

Very good product, developers and customer support are fast to help, deep and helpful functions

  • June 23, 2020
  • Review verified by G2

What do you like best about the product?
Many and very good monitoring functions!
Insights are given about cetain changes
Easy to setup, easy to use
What do you dislike about the product?
Some small functions are missing (e.g. Usermanagement for different tenants), but are well accepted if complained and reviewed/patched!
What problems is the product solving and how is that benefiting you?
Productive outages of our enviroments, user joures and how to make them better. Faster way of finding bugs and errors without have to access the hosts themselfs


    Retail

There are lot's of APM tools around, but I like the way Instana is working with the customer

  • June 23, 2020
  • Review verified by G2

What do you like best about the product?
- customer feedback really matters
- quick and fast support team
- technical problems are verified and checked really in detail with the customer (whether on Instana side or customer side)
- often new features
- good and frequent contact between Instana and the customer
What do you dislike about the product?
- using Instana for a classic 24/7 On Call Duty isn't the best way. They're doing very well, but it's still an APM tool. You can do it, but it's not the best way for classic infrastructures.
- long time of stability and reliability issues, but they're gone (it has been really worked hard on it)
- sometimes old features get less attention and fail in work during updates of new ones
What problems is the product solving and how is that benefiting you?
- Instana is a good tool to find problems, before your complete application goes down
- find performance issues like slow response times even quicker
- better insights in the application for the development to find issues during development and not ont finally on production


    Logistics and Supply Chain

my review

  • June 22, 2020
  • Review provided by G2

What do you like best about the product?
encouraged Support, easy usage. very helpful people. Open for feature requests.
What do you dislike about the product?
infrastructure of Instana still not settled. Many errors in the logs, difficult to decide what is important and what not. difficult to manage
What problems is the product solving and how is that benefiting you?
Application performance monitoring
Recommendations to others considering the product:
no


    aaron w.

a flashlight in the dark

  • June 09, 2020
  • Review verified by G2

What do you like best about the product?
distributed tracing shows the volume and type of traffic between application components as well as how long each call within a trace takes.
follow-your-nose breadcrumb paradigm: everything is clickable, link-able, and related
monitoring and alerting capabilities
intuitive design and easy to understand ui
instrumentation of almost any technology
super easy installation for any type of environment, whether k8s, bare-metal, or containerized
low-configuration
What do you dislike about the product?
nothing too mentionable really. the only thing that could be better right now is creating alerts based off of information in the ui and perhaps better or more flexible visualization in-product.
What problems is the product solving and how is that benefiting you?
initially, we got instana for root cause analyses of production incidents. we use instana for end user monitoring, rcas/iras, performance testing, monitoring of services, infrastructure, etc., alerting, and so much more. our application is java/scala, and has very large heaps (>200g), so we used instana heavily during the tuning of heaps and garbage collection.

we also ue the tracing quite a bit to understand what code is being invoked, how many times, and in what context. this insight led us to identifying hundreds of instances of unintentional queries, requests for unused information, and unexpected code paths. within the first three months of using instana, we created hundreds of jiras for developers to enhance and refactor code.
Recommendations to others considering the product:
their product is not up to par with the legacy players in the field, like appdynamics, new relic, and dynatrace - instana blows em out of the water! their product is easier to install, maintain, and use. it's significantly more cost-effective, especially for containerized environments. the ability to correlate disparate components' performance and load with other components is invaluable and has saved thousands of man hours over the years within my company. i truly cannot overstate the value of this product. on top of that, this is the only vendor in my decade and a half of being in this career, that feels like working with co-workers. they are proactive in our success, they are communicative, responsible, and accountable, and they are invested in our use-cases and needs. this is not just a good company with a great product, this is a group of people with integrity, humour, knowledge, and domain expertise.


    Thiago F.

Powerful and easy to get it working with AWS and Kubernetes support.

  • June 03, 2020
  • Review verified by G2

What do you like best about the product?
I like the simplicity and the flexibility in to deploy the Instana and make it works.

The support provided by their Team is awesome, they accept suggestion and provided the proper training for our development teams.
What do you dislike about the product?
I don't have any point related with the cons.
What problems is the product solving and how is that benefiting you?
We want to have our entire infra, based on the AWS cloud, monitored also, and we have multiple Kubernetes clusters that need to be monitored. It is not an easy task.
The developers want to know how many resources they are using, not just the AWS components but the Kubernetes namespaces, and by using Instana they have these insights without the need to ask the SRE team.
Recommendations to others considering the product:
Make sure that you're using Instana's support, and in case you have suggestions, share it with them. They would love to know.