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Reviews from AWS customer

3 AWS reviews
  • 5 star
    0
  • 3
  • 3 star
    0
  • 2 star
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  • 1 star
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External reviews

138 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Alexander F.

Would recommend Palo Alto Networks Cloud NGFW for anyone looking

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
I Like best about Palo Alto Networks Cloud NGFW is the ease of use, allowing me to spend less engineering efforts on the product while still being able to get granular with policy controll.
What do you dislike about the product?
I dislike that that it may at times not feel as automated, which is something I feel will change in the future.
What problems is the product solving and how is that benefiting you?
Adding additional layers of security to our infrastructure


    Tarek j.

Good product

  • October 29, 2024
  • Review provided by G2

What do you like best about the product?
Palo Alto Networks Cloud NGFW offers robust security features, including advanced threat prevention, seamless integration with cloud platforms, and centralized management for hybrid environments
What do you dislike about the product?
complex to configure and manage, and it can be expensive, especially for smaller organizations. Additionally, some users have reported issues with performance and scalability in certain scenarios.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks Cloud NGFW solves the challenges of securing complex cloud environments.

It protects against cyber threats, ensures compliance, and simplifies network management. This benefits me by safeguarding my sensitive data, preventing unauthorized access, and reducing the risk of costly security breaches.


    Tejas Jain

Enhanced threat prevention with advanced security controls

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case involves using next-generation firewalls, hardware, VM-Series, Prisma Access for SASE solutions, Prisma Cloud for cloud security posture management, and Cloud Workload Protection. It's used primarily for securing customers' virtualized data center environments as well as public cloud environments.

How has it helped my organization?

The additional visibility, which was lacking with cloud-native tools, has improved the organization's cloud security posture. Advanced enforcement and granular security controls help manage potential threats.

What is most valuable?

The most effective feature for threat prevention is the threat prevention model in the VM-Series. This is bundled with advanced URL filtering, decryption, and wildfire sandboxing.

What needs improvement?

If additional web application firewall capabilities could be integrated into the existing firewall, it would negate the need for additional products.

For how long have I used the solution?

I've been working with Palo Alto VM-Series for at least five to six years now.

What do I think about the stability of the solution?

We haven't had challenges with failovers yet.

What do I think about the scalability of the solution?

We've controlled the scalability via VMSS in Azure, using auto-scale groups in AWS. It's quite seamless, though there's room for improvement in cost management, especially during traffic spikes.

How are customer service and support?

The technical support is great. We've had no challenges and there are established channels for customer success and professional services.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I used to work with Check Point, but haven't worked with them lately. Given the support from Palo Alto, there hasn't been a necessity to explore others.

How was the initial setup?

The integration process involved using a Panorama setup for centralized firewall administration, transitioning from cloud-native firewalls to VM-Series.

What about the implementation team?

We are primarily a consulting firm and reseller, so we've had significant involvement in the process.

What's my experience with pricing, setup cost, and licensing?

The solution tends to add to costs especially when scaling, although measures like using large compute instances minimize the need for scaling.

Which other solutions did I evaluate?

Potential competitors mentioned are Check Point and Cisco but haven't been evaluated recently.

What other advice do I have?

For straightforward firewall inspection and basic IPS, IDS requirements, native firewalls might suffice. For more advanced needs, using VM-Series or Palo Alto Firewalls is recommended.

I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Alex G.

Almost perfect

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Easy to set up and install, very straight forward for the normal corporate worker
What do you dislike about the product?
Sometime it can create conflicts with other VPN applications on a corporate instance
What problems is the product solving and how is that benefiting you?
It makes super easy to administer security on my company


    gagan p.

Best firewall in market

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
What I like most about Palo Alto Networks Cloud NGFW is its seamless integration with cloud environments, making it easy to deploy and manage advanced security without compromising performance.
What do you dislike about the product?
While Palo Alto Networks Cloud NGFW offers robust security, its configuration can be complex for new users, and the cost may be higher compared to some alternatives.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks Cloud NGFW addresses issues like advanced threat detection, secure cloud migration, and streamlined network security management. By integrating deeply with cloud platforms.


    Senthil-N

Enables us to address a lot of customer queries

  • October 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use it for two main reasons. In case there is a customer query, Palo Alto firewall is one of the vendors that we support for syslogs, rule management, change management, and traffic monitoring. 

Our product is used to query the firewall and provide a dashboard that raises alarms if any suspicious activity is detected. It involves the management of the firewall. We have a partnership with Palo Alto, and I have worked with VM-Series. 

When a customer encounters an issue with our product in accordance with Palo Alto, I analyze the problem and provide solutions. Additionally, I have constructed a lab with network devices for partner training. This lab uses Palo Alto firewalls for communication.

How has it helped my organization?

By using this firewall, we were able to address a lot of customer queries and answer to their VM-Series. This helped us retain our customers and gain confidence from them.

What is most valuable?

Palo Alto is easy to use. The UI is very easy to understand and does not require any certification or highly skilled technician to handle the firewall. It is very user-friendly and straightforward out of the box.

What needs improvement?

An area for improvement would be AI-related features, particularly in rule management or threat intelligence. Focusing on AI-based threat detection would be beneficial. 

Additionally, enhancing the ease of accessing technical support would be useful.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for about three to four years.

What do I think about the stability of the solution?

Stability is good. Once it is configured, it is stable, and I would rate it nine out of ten. I have not experienced any outages with Palo Alto, unlike other vendors like Sophos.

What do I think about the scalability of the solution?

Scalability is good, and I would rate it eight out of ten. We use it for testing with a low load, and it works well. In production setups, I have observed it being used effectively with a large number of transactions per second.

How are customer service and support?

Reaching technical support is challenging, and I may not be eligible for direct support since I'm not a customer. It involves multiple channels. I would rate their technical support seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used Cisco ASA, an older version, due to its market leadership at the time. We moved to Palo Alto due to multiple customer requests for other solutions like Sophos, FortiGate, SonicWall, and WatchGuard.

How was the initial setup?

The initial setup was very easy and can be rated nine out of ten. It is straightforward to configure, and the UI is simple.

What about the implementation team?

I did everything myself. One person is sufficient for the deployment and maintenance of five to seven firewalls.

What was our ROI?

The return on investment is seen in customer retention and addressing their queries rather than in revenue.

What's my experience with pricing, setup cost, and licensing?

I'm not the right person to give a rating for pricing, as I use a not-for-sale license provided by Palo Alto for testing.

Which other solutions did I evaluate?

We evaluated Cisco ASA, but due to diverse customer demands and requests for vendors like Sophos, FortiGate, SonicWall, and WatchGuard, we extended our support to Palo Alto as well.

What other advice do I have?

For software application firewalls, this is the best solution. If you are using it in a cloud or as an application firewall, then Palo Alto Networks VM-Series is the best one for you.

I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises


    Kurt L.

Future of Firewall

  • September 25, 2024
  • Review provided by G2

What do you like best about the product?
The deep learning and the ease of use make it consumer friendly will adding a much higher level of security.
What do you dislike about the product?
There are a little bit of latency issues but nothing that would be a deal breaker.
What problems is the product solving and how is that benefiting you?
The ease of use and the deep learning. I can easily create a set of rule or an access list with ease.


    Saud A.

It's friendly UI

  • September 22, 2024
  • Review provided by G2

What do you like best about the product?
Using the security policy, we may avoid known vulnerability attacks and ensure that only the intended applications and websites are allowed.
What do you dislike about the product?
The amount of dedicated hardware or virtual resources needed to deploy Palo Alto Networks Cloud NGFW depends on the size of the deployment and the performance that is requested. Particularly for businesses with few IT budgets, this can increase both the total cost and complexity.
What problems is the product solving and how is that benefiting you?
The platform has all the features we need to safeguard our network environment, including granular application management, threat prevention, VPN connectivity, and reporting tools. Also other bunch of staff that need to explorer.


    Gyandeep G.

Security Review

  • September 20, 2024
  • Review provided by G2

What do you like best about the product?
Strong security for cloud environments is one of the important feature It provides light of functionality, ease of use, and features like Intrusion feature,malware detection
What do you dislike about the product?
Cost is little high for the firewall. This should be reachable to every person as mostly oriented for high-sized business
What problems is the product solving and how is that benefiting you?
Performance in older devices is not good. It take lot of resources.


    Erick M.

Intuitive in a simple term

  • September 17, 2024
  • Review provided by G2

What do you like best about the product?
The way of how you can configure the policies, much better than other techs
What do you dislike about the product?
The way of how you can review the logs of certain issues
What problems is the product solving and how is that benefiting you?
Restrict and generate some VPNs with other techs