Sprout Social
Sprout SocialExternal reviews
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#1 Social Platform!
What do you like best about the product?
I love that Sprout Social is our one stop shop for all things social as it relates to publishing, reporting, & CRM. The optimal posting time API has been one of the most useful tools my team has leveraged on a daily basis through the platform.
What do you dislike about the product?
The only thing I wish product team would tweak is the ability to pre-schedule & publish video content through the platform (IG Reels/TikTok)
What problems is the product solving and how is that benefiting you?
Sprout has an amazing feature that my team uses on a daily basis - the optimal posting time has been a game changer for our socials across all platforms.
Sprout is taking our social media to the next level!
What do you like best about the product?
It is pretty intuitive and easy to use. It helps me stay organized and get things done quickly so I can focus a majority of my time elsewhere.
What do you dislike about the product?
Some little details make it a little difficult to post content in batches or run simple reports. The reporting is very elaborate but it can be difficult to find simple data.
What problems is the product solving and how is that benefiting you?
Sprout is saving me a lot of time. I am able to schedule content quickly and efficiently. I am a one person department so time is everything.
Excellent Social Media Management Platform
What do you like best about the product?
Streamlined tools. Great app for monitoring on the go.
What do you dislike about the product?
I wish "social listening" features were included in price.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to schedule, post and monitor multiple channels across multiple platforms in one place. It's efficient, easy to use, and reliable.
convenient and well organized platform
What do you like best about the product?
it's easy to navigate, and it puts everything all in one place
What do you dislike about the product?
posts published natively don't populate in sprout immediately, which is annoying when trying to tag retroactively
What problems is the product solving and how is that benefiting you?
scheduled publishing, tagging content for year end data, inbox management
Sprout Social
What do you like best about the product?
Sprout Social is easy to use and has great customer support.
What do you dislike about the product?
Occasionally, our posts fail due to system error.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to post on multiple platforms at once, creates simple link in bio, and summarizes analytics.
Excellent tool for both social media management and advocacy
What do you like best about the product?
Ease of use, reliable executions, detailed reports, and great advocacy platform. It has all the features that you want as a SMM. Customer support is also top notch!
What do you dislike about the product?
The only missing feature from Advocacy is being able to upload a carousel of images at once.
What problems is the product solving and how is that benefiting you?
Scheduling content and Advocacy are the 2 main areas of usage for our company. It delivers highly on both especially since we're a global company with posts going live in different time zones
efficiency
What do you like best about the product?
i like the efficiency of it, you can do a lot of things in sprout, best app for customer service that you can use every day
What do you dislike about the product?
it could be a little slow sometimes especially if multiple people is using it
What problems is the product solving and how is that benefiting you?
it efficiently solves the day to day social media brand problems we have like spamming of comments, resolving complaints, it made it easier for consumers to reac out to us
Customer-centric company
What do you like best about the product?
From the sales team to the product trainers to the support staff and account team, I have found everyone at Sprout Social to be customer-focused and all-around good people. They want to serve and please.
What do you dislike about the product?
I find their Listening Package limiting. They charge you a lot to create new listening topics, which has been cost-prohibitive to our company.
What problems is the product solving and how is that benefiting you?
The platform allows us to have a robust all-in-one system for enterprise-wide social media management. It's helping us break down silos and the platform allows us to take a more integrated approach to social media as an organization.
great for a lot of accounts
What do you like best about the product?
seeing all the replies/comments on all accounts in one page on app
What do you dislike about the product?
not able to edit photos to schedule posts in app
What problems is the product solving and how is that benefiting you?
bulk analytics/comment viewing
Effortless Social Media Management with Robust Reporting
What do you like best about the product?
I love the scheduling tool which simplifies managing posts across platforms, saving me from manual posting. The reporting aspect is invaluable, allowing me to assess campaign performance effectively. The tagging feature is another favorite, helping me track individual campaign success and align with our current campaigns. These features greatly enhance my productivity and campaign management.
What do you dislike about the product?
I find the process of reconnecting accounts on Sprout Social quite tedious and challenging, especially since some accounts are tied to my founder's personal accounts. This requires frequently obtaining credentials from the founder, which can be inconvenient. It would be more practical if the reconnection requirement was extended to every ninety days or even every six months for those of us committed to a year-long contract.
What problems is the product solving and how is that benefiting you?
I find Sprout Social solves post scheduling across platforms, saving me from manual posting, and aids in A/B testing by analyzing report data to optimize campaigns.
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